We went to 'Greek Night' on the 24th February, and I paid to take my Mum, Nan and Sister and it was nothing short of awful.
Considering this is meant to be a prestigious venue, and 4 stars I would be mortified if I had...a wedding or event here.
Staff were incredibly rude to the 3 parties that made up the table we were on, and rude to my elderly Nan and myself.
I contacted them directly to complain to which they took next to no accountability.
I think they were happy to take your money, as it had to be paid for a month in advance, but assumed if you were under the influence of alcohol (which we were not) that they could speak to you however they like, and not have to do their job.
They wouldn't clear our table after more than one of us asking. They served dried and crusty food, luke warm mains at best and we didn't even receive our dessert despite requesting to take it home.
I wouldn't recommend this to anyone who would consider going for an event, let alone paying thousands to host your wedding there.
I think it is one thing to be rude to someone who's paying for your service, but it is just completely disrespectful to be rude to the elderly. ( She only wanted her dinner warmed up!)More