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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
£91 - £91
CUISINES
British
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features
Reviews (525)
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Traveller rating
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35
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Reviewed 18 April 2024 via mobile

This was our second visit to Thornbury Castle and we certainly weren’t disappointed. We stayed in the newly refurbished King Edward VI suite which is extremely spacious with a light and airy separate sitting room. Housekeeping standards are very high and the gardens are also...very well maintained. All the staff were extremely professional and welcoming. We had an excellent evening meal with very good service so if you are staying I would definitely recommend dining in as this was a highlight. Breakfast was also very good. Highly recommended.More

Date of visit: April 2024
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Reviewed 27 March 2024

If you are booking this for a special occasion – DON’T! We were greatly looking forward to afternoon tea here, but it proved to be a huge disappointment. We were placed in a cold room with equally cold staff and cleaners surrounding us using the...afternoon time to catch up on their work whilst we Were eating. This is obviously not their fault as they were obviously told to clean at this time but it made for a horrible atmosphere. When we complained to the management afterwards we were roundly dismissed. They ignored our complaints ensuring we will never return. Definitely a place to avoid.More

Date of visit: November 2023
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Reviewed 2 March 2024 via mobile

Beautiful castle converted into a hotel. Reception staff showed us to room and around lounge/dining areas. The restaurant staff were also welcoming. The room (we had a suite) was amazing and the complimentary local sloe gin was a lovely surprise. Everything was clean and comfortable....Was expecting a castle to be cold but heating was on full and was very warm throughout. We had both dinner and breakfast. Limited choice if vegetarian (ie one dinner option) no alternative cooked breakfast, porridge or pastries being only option. I was expecting the gardens / grounds to be slightly bigger and although very pretty you can walk round in a few minutes. I expect the time of year we visited didn’t really help though. There is very little to see/do nearby so wouldn’t want to stay more than one night. It was a lovely one off experience, but definitely on pricy side.More

Date of visit: February 2024
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Reviewed 1 March 2024 via mobile

Fabulous hotel, staff are friendly and very attentive. Evening dinner was excellent and our room was exceptional. Would definitely highly recommend this hotel and look forward to our next stay.

Date of visit: February 2024
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Reviewed 17 January 2024

We stayed overnight in this beautiful Castle. We were taken to our room up a very worn circular stone stairwell, and I imagined all the centuries of feet that had walked on that staircase. When the massive wooden door was opened, I thought I was...in a fairy tale. The room made me feel like a Queen. The decor was gorgeous with stone walls, heavy fabric curtains on the canopy bed, and the room itself was huge. The bathroom was luxurious with modern comforts. We had Afternoon Tea next to a suite of Armour in one of the dining rooms. They brought us a tiered tray full of lovely, delicious treats. Breakfast was very good with many selections and very filling. I had the French Toast and my husband had an omelet. We both enjoyed our breakfast selections. The stained-glass windows throughout the Castle were stunning. The surrounding gardens were serene, and I could tell they have been tended with love. If you love history, you'll love the account of King Henry VIII & Ann Boleyn. I highly recommend this Castle for a magical one-of-a-kind memory.More

Date of visit: September 2023
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Reviewed 10 January 2024

As a 25th anniversary treat we decided to include Afternoon Tea at Thornbury Castle in a our celebrations. Wow! It had been a long time since we visited, but one step inside the door and you are enveloped in the historic atmosphere of the place....As a 25th anniversary treat we decided to include Afternoon Tea at Thornbury Castle in a our celebrations. Wow! It had been a long time since we visited, but one step inside the door and you are enveloped in the historic atmosphere of the place. The staff are top class, a throwback to gentler times. Efficient, informative and polite but very friendly and helpful. The wonderful array of cakes, scones, and delicate assorted sandwiches are all served in style, with a choice of fine beverages (or more). Absolutely superb. The interiors of the place are fit for a king. Simply magnificent. The room in which we enjoyed our tea was wonderfully atmospheric with a welcoming fire in a cold January afternoon. The rest of the building is a breathtaking spectacle of priceless artefacts, sumptuous furnishings, and majestic fireplaces. After your tea you will feel the need to explore the beautiful grounds of this wonderful Tudor castle. Shamefully, the local council have wrecked Thornbury with a madcap pedestrianised high street. However, even more reason to enjoy the Castle, which transports you back to the days of Henry VIII. A top class experience. Expensive? Yes, but so worth the expense - even before you enjoy your scrumptious teaMore

Date of visit: January 2024
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Reviewed 17 October 2023 via mobile

On arrival, the hotel didn’t disappoint, it was a real castle, with our room occupying its own tower. The room was beautiful, and beautifully clean and well decorated considering it’s age. The only issue was the lighting in the room, it occasionally would turn itself...on and off without out input? Spooky or loose wiring ? There was even a complimentary small decanter of Sloe GIn to enjoy. We had pre-ordered dinner, and asked to attend 30 mins before our dining time, we were provided a couple of canapies each whilst we had a drink before dinner. We’d opted for their six course taster menu on our first night with wine pairing at a cost of £165 each. The food was lovely & tasty but very little of it, with no carbohydrates so not good for me as diabetic. The service was delightful. On night 2, we opted for the 3 course Al la carte menu at £82. Again the food was very tasty, very little and not really suitable for my medical condition, so be prepared. Again, service was delightful. Breakfast was all table served, and you selected from a menu. You could choose several items from the continents side, cereals, pastries, toast, fruit etc, but only 1 item from the hot section. We chose the full English which consisted of a sausage, 2 bacon, 2 poached eggs (your choice of egg), a mushroom and 1/2 tomato. Overall it was a lovely hotel & experience, beautifully decorated and furnished, though a little expensive, but why not treat yourself. The only thing that was a surprise, and not in keeping were the BIC pens they hand you for signing? Their attention to detail was superb, but please Thornbury, get some better pens.More

Date of visit: October 2023
Helpful?1  
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Reviewed 17 April 2023 via mobile

We had a delicious dining experience at Thornbury Castle restaurant. The staff were attentive (Bethany and Marina) and served us knowledgeably about the dishes. I highly recommend Thornbury Castle for a high class meal.

Date of visit: April 2023
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Reviewed 10 April 2023 via mobile

We’ve stayed & dined many times at Thornbury Castle & it never disappoints. The Sunday lunch was fab, perfect roast beef & a lovely dessert. The lemon cheesecake was amazing. The staff were excellent, welcoming & friendly. They always accommodate dietary requirements & Pedro was...especially helpful.More

Date of visit: April 2023
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Reviewed 2 April 2023

Beautiful old castle. We had the worse Sunday lunch ever, the vegetables were cold, Yorkshire puddings cold and very hard, and as for the beef, it was obviously the cheapest and toughest cut of meat. Our local pubs serve good hot food and with meat...that is a joy to eat, and at a quarter of the price. At Thornbury Castle you are paying for the venue and not the quality of the food. Awful doesn’t truly describe how bad it was.More

Date of visit: April 2023
Helpful?4  
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Reviewed 26 March 2023

Visited here for Sunday lunch for the first time, menu has three choices for starter, main and Desert. The quality of the food is very good with a nice portion of Beef medium to Rare and a thick slice, roast potatoes were nice and crispy...with veg booked in butter. the starters and deserts are good quality but small in portions size. The main dish is served on a board ad you have to put your own onto your plate, so you can choose what you like. Overall a nice experience although the venue can get cold so i would suggest something warm to wea. A 10% service charge is added to the billMore

Date of visit: March 2023
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Reviewed 22 March 2023 via mobile

I went with my wife for Sunday Lunch having received a gift voucher from a friend. The castle and grounds are beautifully maintained. We arrived a bit early so we’re shown to a lounge where we were brought drinks. From the outset the staff were...excellent, friendly and welcoming. We were shown into the dining room which was very nice. We ordered the valoute and ham hock terrine for starters and both were fantastic. The star of the show was the main course of thick cut beef with Yorkshire puds plenty of vegetables, really crispy roast potatoes and a super gravy. It was all piping hot and cooked perfectly. The deserts (lemon meringue cheesecake) were also really good. Throughout the meal we felt really welcomed and I cannot praise the entire experience enough.More

Date of visit: March 2023
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Reviewed 30 January 2023 via mobile

I want to start by saying I don't usually give reviews but... Myself and a friend booked Thornbury Castle afternoon tea @ £35 per head. Fairly costly but justifiable as the hotel & surroundings are beautiful. The waitresses & service was good. The cakes &...scones were delicious & the tea selection was varied. However, we were very disappointed when served sandwiches which were not quite as fresh as one would expect. After a polite word with our waitress, they were replaced and we were informed chef had ‘just made them for us’. I'm afraid this was clearly not the case as they were still quite dry on one side & cold which suggested Chef had not ‘just made them’ and they were from the original batch which was stored in the fridge. When this was pointed out, our waitress explained the bread is stored in the fridge. She then spoke to chef who said the sandwiches were ok. I've had several stays at this beautiful hotel, been for afternoon tea multiple times, had many family meals there including my 50 birthday lunch and I've never had reason to complain but I'm afraid someone needs to have a word with Chef as it is NOT ok to serve bread which has started to dry out. As my friend pointed out, Chef was not eating the sandwiches, we were & they certainly were not fresh. Our bill came to £77 -£7 was an added service charge which, under the circumstances, I felt needed to be deducted.More

Date of visit: January 2023
Helpful?4  
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Reviewed 9 January 2023

The setting is lovely and just what you might expect from a castle. We had a round table which was perfect for our party. Unfortunately the room was cold. We asked for additional heating or the heating to be increased and got a "certainly" response....Despite this request nothing changed - and we noticed as we were leaving the room so they could lay up for dinner that extra heaters were being brought into the room. It therefore felt like we were the poor relations and didn't deserve the extra heating. The food was average. I have had better afternoon teas in small local cafes. Overall not a good experience and I would not recommend.More

Date of visit: December 2022
Helpful?2  
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Reviewed 7 January 2023 via mobile

Visited Thornbury Castle twice for Afternoon Tea. Can highly recommend it for anyone celebrating a birthday or for that special treat. A great atmosphere in a building with so much history. Food was excellent and served to a very high standard. Customer service was fantastic...and looked after well by all the staff.More

Date of visit: January 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
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Diane M
5 June 2019|
AnswerShow all 6 answers
Response from Jen R | Reviewed this property |
Am really not sure tbh..probably best email them to check first. Another lovely place you may wish to check out which is not far from there & just off M5 Thornbury junc is Tortworth Court which is also set in stunnin... More
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chuck94087
2 May 2017|
AnswerShow all 7 answers
Response from markannzac | Reviewed this property |
smart casual - no jackets or ties in sight!
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Frequently Asked Questions about Thornbury Castle

Thornbury Castle is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4.5