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The Cromwell Arms

££ - £££, British,
Mainstone, Romsey SO51 8HG, England
+44 1794 519515
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Overview
  • Excellent41%
  • Very good28%
  • Average15%
  • Poor9%
  • Terrible7%
Travellers talk about
“sunday roast” (14 reviews)
“salad” (12 reviews)
Restaurant Hours
CUISINES
Bar, British, Pub, Vegetarian Friendly, Gluten Free Options
PRICE
££ - £££
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Mainstone, Romsey SO51 8HG, England
All Details
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Reviews (396)
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11 - 20 of 395 reviews

Reviewed 24 August 2017 via mobile

Catered for a big table last Friday , pub was busy , great staff very pleasant, lovly food , very good service , a great night

Thank Gilly B
Cromwell m, General Manager at The Cromwell Arms, responded to this reviewResponded 4 weeks ago

Hi Gilly B, Thank you for your review! See you soon, Hannah Slattery.

Reviewed 21 August 2017

Stayed for one night, hoping to celebrate our anniversary with a lovely meal. The food needs a lot of improvement with presentation and taste. The beds need new mattresses, we felt that they were a bit lumpy and the duvets were rather heavy. Will not...More

Thank johnangie25
Cromwell m, General Manager at The Cromwell Arms, responded to this reviewResponded 4 weeks ago

Hi johnangie25, Thank you for your feedback, I'm sorry to hear of your disappointing experience. Please contact me directly via email on cromwellarms@fullers.co.uk so that I can speak to you further about the problems you encountered. Hannah Slattery.

Reviewed 12 August 2017

What a cock up. From arrival to walking out of breakfast after waiting to be served for 20 mins. We made our feeling clear. Our starter was burnt, both mains inedible, saving grace ice cream.More

Thank Sandra N
Cromwell m, General Manager at The Cromwell Arms, responded to this reviewResponded 13 August 2017

Hi Sandra N, Thank you for accepting my offer for you to return with your friends at another opportunity when we communicated via email earlier in the week. It's a shame that you are still feeling disappointed and unfortunate that you have decided not to...More

Reviewed 26 July 2017 via mobile

Another visit, this time the few little niggles were put to rest. Great service, interesting specials board, good portions overall good value for money. The meals were very tasty. Nothing negative to say at all :)

Thank mswep
Cromwell m, General Manager at The Cromwell Arms, responded to this reviewResponded 13 August 2017

Hi mswep, Thank you for taking time to leave a review of your recent experience with us here on TripAdvisor. We're looking forward to seeing you again soon! Hannah Slattery.

Reviewed 26 July 2017

Nice pub staff very friendly but had a long wait for food if we didn't have to wait so long would have given 5stars would go again as hope it was a a bad night.Didnt stay at hotel as live in Romsely but loooks niceMore

Thank christine w
Cromwell m, General Manager at The Cromwell Arms, responded to this reviewResponded 13 August 2017

Hi Christine W, Thank you for your feedback from your recent visit. Our volume has increased significantly over the past few weeks and we're currently working on ways to help reduce waiting times on food. Constructive feedback such as yours helps us to pin point...More

Reviewed 24 July 2017

Staff were very helpful and Gluten free food was available. Starters were very good, particularly the Calamari and Tempura Prawns, although the sauce could have been more adventurous. Main courses were the Chef's specials for the day and they were delicious. Friendly and attentive staff,...More

Thank nigelmattinson
Cromwell m, General Manager at The Cromwell Arms, responded to this reviewResponded 13 August 2017

Hi nigelmattinson, Thank you for your review, we're looking forward to welcoming you again soon when hopefully you'll have room for one of our lovely desserts! Hannah Slattery.

Reviewed 23 July 2017

Ate here a couple of times -Saturday dinner and Sunday roast. The food is pretty good, but don't expect anything out of the ordinary. The dinner menu looks quite interesting offering starters such as chicken satay and lamb kofta, but you need to choose carefully....More

Thank Arthur P
Cromwell m, General Manager at The Cromwell Arms, responded to this reviewResponded 13 August 2017

Hi Arthur P, Thank you for taking the time to write such a detailed review here on TripAdvisor. I'm pleased you mostly enjoyed the food you chose and agree our Sunday roasts are delicious! We're currently developing our Autumn/Winter menu ready to go live in...More

Reviewed 23 July 2017

Gave them a 2nd chance, just incase last time was just a bad day, but it wasn't. The macaroni cheese was missing the cheese very watery and tasteless, the salad just green leaf was limp dry and old .The fish and chips very oily and...More

1  Thank Jill L
Cromwell m, General Manager at The Cromwell Arms, responded to this reviewResponded 13 August 2017

Hi Jill L, I'm very concerned to read your feedback from your recent experience. I'd be grateful if you could contact me directly so I can try to understand and resolve the issues you experienced. 01794519515 OR cromwellarms@fullers.co.uk. Many thanks, Hannah Slattery.

Reviewed 21 July 2017

We haven't been to the Cromwell for quite a while, so last night called in when passing. All tables were booked but we were advised by a really friendly barman that we could eat by the kitchen in the bar area. He made us very...More

Thank Lifestooshortnottoo
Cromwell m, General Manager at The Cromwell Arms, responded to this reviewResponded 13 August 2017

Hi Lifestooshortnottoo, There are many parts of your recent experience which concern me and I would obviously like to make amends for the poor experience you had. Please contact me directly on cromwellarms@fullers.co.uk or 01794519515. I look forward to hearing from you, Hannah Slattery.

Reviewed 21 July 2017 via mobile

Arrived as first clients of the day at 12pm sharp, the whole floor was still soaking wet from being cleaned. A little strange but never mind. The food at this place is very bland, we waited over an hour to be served our meals when...More

Thank Matthew H
Cromwell m, General Manager at The Cromwell Arms, responded to this reviewResponded 13 August 2017

Hi Matthew H, Thank you for your review, I'm sorry you left feeling so disappointed. I spoke with your party at the time of your meal and apologised for the poor experience. We have since worked on our menu & food offering so am confident...More

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Lunch, Dinner, Brunch, Breakfast, After-hours
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi, Validated Parking
Good for
Romantic, Bar Scene, Groups, Local cuisine, Special Occasion Dining, Kids, Business meetings, Child-friendly
Location and Contact Information
  • Address: Mainstone, Romsey SO51 8HG, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Hampshire  >  Romsey
  • Phone Number: +44 1794 519515
  • E-mail
Description
A truly special place to drink, dine and stay at the edge of the picturesque market town of Romsey. The Cromwell Arms boasts locally-sourced specialties, a host of perfectly-stored ales and wines, and a fabulous marquee. It’s the perfect place to rest a while on the South Coast.
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