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The Crabtree

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££ - £££, British,
2 Leverstock Green Road, Hemel Hempstead HP2 4HG, England
+44 1442 267354
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Overview
  • Excellent18%
  • Very good16%
  • Average13%
  • Poor16%
  • Terrible37%
Travellers talk about
Closed Now
Hours
CUISINES
Bar, British, Pub
PRICE
££ - £££
RATINGS
Service
Food
Value
Atmosphere
LOCATION
2 Leverstock Green Road, Hemel Hempstead HP2 4HG, England
All Details
Write a ReviewReviews (202)
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31 - 40 of 201 reviews

Reviewed 4 July 2017 via mobile

Pretty beer garden but covered in cigarette butts. Food was fried frozen food, staff really couldn't be bothered. Tables dirty.More

1  Thank Englishjo1
General Manager A, Manager at The Crabtree, responded to this reviewResponded 15 July 2017

Englishjo1, thank you for taking the time to leave us feedback about your experience with us. I will ensure that the garden is given more of a thorough clean every morning, and ensure the team are trying to meet every guests needs. Thank you again...More

Reviewed 3 July 2017 via mobile

Met 2 friends for drinks and a meal. Friendly welcome, great service and delicious food. Couldn't find fault at all.

Thank lizmd2015
General Manager A, Manager at The Crabtree, responded to this reviewResponded 15 July 2017

Hi Lizmd2015, thank you for taking the time to leave a review for us at The Crabtree, Hemel Hempstead. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

Reviewed 2 June 2017 via mobile

Went for lunch with a friend. Went to order the lunchtime deal they had; three courses for £8.79 after paying for one meal another member of staff tells me I can't order three courses outside as she can't 'keep checking to see if they've finished...More

Thank camilla_h89
General Manager A, Manager at The Crabtree, responded to this reviewResponded 5 June 2017

Hi Camilla I would like to apologise for your experience here at the Crabtree the member of staff has been spoken to and will be getting retrained on guest service currently at the minute the pub is in the middle of changing as we are...More

Reviewed 1 June 2017 via mobile

We go here on a regular basis to meet with up with friends and do the quiz but in tbe last few weeks they have been so short staffed and the service is poor.last week we went there to eat and was told the kitchen...More

Thank aamm1982
General Manager A, Manager at The Crabtree, responded to this reviewResponded 3 June 2017

As a team we are very sorry to hear about your visit currently we are in the process of recruiting new team members so this won't happen again When you visit us again you see our new team in action Thank you for taking the...More

Reviewed 26 May 2017

We thought we would give the Crabtree another try, person behind the bar was unwelcoming and the first statement was delays for food you cant order until 12 it was 11.55am, finally allowed to order, NO PASTA you wont get anything for 15-20 mins. We...More

Thank 30JulieM50
General Manager A, Manager at The Crabtree, responded to this reviewResponded 28 May 2017

Hi 30julieM50 Thank you for taking the time to review us on trip advisor I would like to say how sorry I am for your experience here at the Crabtree the reason for the delay on the day of your visit was because we had...More

Reviewed 25 May 2017 via mobile

Typical Ember Inn on the outside with your standard drinks offerings. However food is very slow in coming and service can be a bit hit and miss.More

Thank dac2706
General Manager A, Manager at The Crabtree, responded to this reviewResponded 26 May 2017

Hi Dac2706 Thank you for taking the time to review us here at the Crabtree I have only recently took over the site and am in the process of recruiting more staff to improve the guest experience here with us I hope you enjoyed your...More

Reviewed 19 May 2017

The front of house staff (Carl, Kaye, Siobhan) were attentive, friendly, prompt, and helpful, even though the pub was so busy. The meals (chicken salad, fish and chips, steak pie) were very well cooked and came quickly. There was a good choice of draught beers...More

Thank local269
General Manager A, Manager at The Crabtree, responded to this reviewResponded 20 May 2017

Thank you so much for your five star review we are so glad you enjoyed your visit here with and look forward to welcoming you again soon. Team Crabtree

Reviewed 14 May 2017 via mobile

Pub was fairly quiet but waited well over half hour for food, waitress came into the garden with our food did two laps then returned inside the pub no idea where she was going even though our table is clearly marked. Eventually came over no...More

Thank Gem78678
General Manager A, Manager at The Crabtree, responded to this reviewResponded 15 May 2017

We are disappointed to learn of your experience here, but will take this opportunity to improve. As you can see from our Tripadvisor, although there have been a fair few complaints, there are just as many positives in this business to be looking forward to....More

Reviewed 10 May 2017

We walked in and stood at the bar with one customer in front of us, she got served and the bar man went to the other bar and served someone who just turned up??? Eventually we got served then about 15mins later I came back...More

Thank FloydOnForever
General Manager A, Manager at The Crabtree, responded to this reviewResponded 11 May 2017

Hi, we regret to hear that you are displeased with your recent experience with us, hopefully the next time you pop in you will get served on time. I don't believe our team here are obviously pathetic at all, they are all working extremely hard...More

Reviewed 10 May 2017 via mobile

Why have all the prices on the real ale pumps disappeared. They used to be clearly shown each lever? Also why is it that you have many real ale pumps but always have many not available at the start of the evening? Either supply is...More

Thank Guy A
General Manager A, Manager at The Crabtree, responded to this reviewResponded 11 May 2017

Hi Guy, thank you for taking the time to leave us your honest feedback. I have just ordered new signs to place over our ales to keep you informed, thank you for notifying us! As for how many are on the pumps, I will look...More

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Ask a question
Questions & Answers
EdgwareSheila
11 June 2016|
Answer
Response from Ember-Crabtree | Property representative |
Hi Yes we are showing all the games. We have a couple of winning offers, both valid an hour before, during and an hour after the match.. We have a burger and a drink deal on home nation match days. No voucher... More
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$7 - US$16
Cuisine
Bar, British, Pub
Meals
Lunch, Drinks
Restaurant features
Outdoor Seating, Seating, Parking Available, Free Off-Street Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Reservations, Waitstaff, Accepts Credit Cards
Good for
Groups, Kids, Child-friendly
Open Hours
Sunday
11:30 - 23:00
Monday
11:30 - 23:00
Tuesday
11:30 - 23:00
Wednesday
11:30 - 23:00
Thursday
11:30 - 00:00
Friday
11:30 - 00:00
Saturday
11:30 - 00:00
Location and Contact Information
  • Address: 2 Leverstock Green Road, Hemel Hempstead HP2 4HG, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Hertfordshire  >  Hemel Hempstead
  • Phone Number: +44 1442 267354
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