‘Moody Manager’ this is a great little place to stop with brilliant staff, the manager should take a leaf out of her staffs friendliness and pleasant attitude. When I asked one of the waitresses if the manager is usually a misery guts, she replied only...when they’re busy! She must be in the wrong industry.More

Ordered a flat white decaf, tasted like watery instant coffee. Definitely the worst coffee I have ever been asked to pay for.

Really great place in Deal. Good coffee and selection of cakes. Excellent location right on the beach seawall just a short stroll to the pier. Friendly staff and now a cafe of choice when we go to Deal.

After a bad experience at the end of the pier we had lunch here, food was good, reasonable and quick, service was absolutely first class

What a great friendly place! Doesn't deserve bad reviews the staff are charming, the food and coffee great.

Our local coffee stop. Food great, coffee great and staff delightful. The toasted sandwiches are excellent!

If I could give 0 stars I would! With a limited amount of time remaining on our parking my wife and I unfortunately decided to have a coffee at Route One. As we sat at a table outside we were noticed by the person taking...orders. After a period of approximately 10 minutes without the reappearance of said person, I went inside the establishment to order 2 coffees. I was told if I was sat outside it was table service only; as I left to go back outside a couple entered and sat at an inside table. Within a couple of minutes they were approached for their order and we had now been waiting approx. 15 minutes. I again went inside and for some time was ignored until I was again abruptly told that it was table service only and to go back outside someone would be with us shortly. At this same time a couple had walked into the cafe, bought drinks and seated themselves next to us! After a further period of time, which meant at this time we had been waiting for 20 minutes or more, the person who had originally told me it was table service only, came to take our order. I said it was too late for us to order now as our car parking was about to expire which was met with the comment "OK"... I pointed out that we had been waiting 20 minutes which was met with the response "well you could have come inside to order!" I angrily responded that I had done, twice, to be interrupted by being told to stop shouting. I repeated my comment in a whisper to her. We then got up to leave and said we would report our experience on Trip Advisor. This did not seem to bother her as her response was, "I take it we won't be seeing you again." This establishment/staff they employ have obviously never heard of customer relations, as at no time was any apology offered or humility shown. Clearly staffing was an issue, but an apology would have obviated much of this.More

Visited 3 times in 1 day, we were in the beach, had take away drinks then went for lunch and later in the afternoon had ice creams on each occasion the staff could not have been more helpful and friendly, not serving you but engaging...in conversation. Food was lovely and great value. Keep up the great workMore

Brilliant place to head for a coffee and also sandwich , the staff are so helpful and lovely , maks sure you pop in whilst in deal

I have reviewed hundreds of establishments and I know this is someone’s business and hate to give one blob reviews. We’ve been here two or three times. With friends here recently for a jug of Pimms. Was absolutely fine. This time I think owner/ management...wasn’t around. Sat at a table enjoying the views. Waited and waited for table to be cleaned. Then asked someone to do so. Just walked past but to be fair a possibility she didn’t hear. No menus nor was table wiped within twenty minutes so left. On leaving peeked in. All four girls having a good chin wag. Another table also left. Needs active management. Obviously if owners are saying not making any/enough money I can confidently say that this is due to rubbish staff. Avoid.More

Visited today, after walking along the prom from Walmer. Lovely spot by the sea, great for people watching, very clean place with friendly, efficient staff & delicious coffee. Will definitely visit here again next time I'm in Deal😊

Luckily, the weather has been great this week in Deal and to sit and watch the sea with an outside space is great . The cafe had a singer of some talent sitting outside the doors of the cafe which added to the atmosphere ....However , really disappointed with the price if a250 ml glass of wine at £7.50 or more . Service was good so decided on a coffee instead !More