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Ratings and reviews

Travellers' Choice2023
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
£8 - £29
CUISINES
European, British
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
View all details
meals, features, about
Reviews (1,737)
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1,733 results
Traveller rating
1,317
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108
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LanguageEnglish
Traveller rating
1,317
224
108
48
36
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All reviews burger duck sea bass sticky toffee pudding woodland spa supper club spa package christmas party thursday night lovely restaurant fantastic meal food was amazing special occasion two courses lovely evening birthday meal dino
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Reviewed 4 weeks ago via mobile

We love it here! Great food and great service! It literally never disappoints! The duck pancakes are always great, and the fillet steak is 10/10

Date of visit: April 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 March 2024

Absolutely THE best restaurant in the local area. The staff are attentive, friendly and welcoming. The food is always exceptional. It has a very calm, romantic atmosphere.

Date of visit: December 2023
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Reviewed 20 March 2024

We visited Bertram's for the burger night special deal. Really lovely food, excellent service from all staff members, especially our waitress Grace. She was polite, friendly and went the extra mile to help everyone have a great night. Thank you Grace. 5 stars. Tim, Jason...and Craig.More

Date of visit: March 2024
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Reviewed 10 March 2024

Just visited for afternoon tea for mothers day. The food was lovely and the staff were very helpful. The only complaint i have is that we were not served any tea. I had to ask for it halfway through the meal and when it came...we were only served one cup full each as they said they didnt have enough teapots for everyone. They didn't come and refil our cups again despite it supposedly being unlimited tea and coffee. Such a shameMore

Date of visit: March 2024
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Reviewed 2 March 2024 via mobile

From the moment we entered the doors to exit - we were made to feel like VIPs. We received high calibre service with a smile from the lovely Olivia, Ellie and Deano. Amazing food and wine recommendations too! The food was sublime - the Creme...Brulee of the moment was 👌👌👌 Cannot recommend highly enough. 🧡 ⭐⭐⭐⭐⭐More

Date of visit: March 2024
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Reviewed 19 February 2024

Absolutely The Best restaurant in Burnley! The ambience is perfect, the staff are friendly and the food is exceptional! It's not cheap, but it's worth it for such an amazing experience. The food is so beautifully presented and always delicious.

Date of visit: November 2023
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Reviewed 19 February 2024 via mobile

Dean was a great host and went above and beyond to ensure we were well looked after, the food as always was beautiful and the atmosphere is relaxed yet elegant, always a pleasure to dine here.

Date of visit: February 2024
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Reviewed 14 February 2024 via mobile

The food great. The staff great. The service great. The environment great. The price of food was great considering we went on 2 for 1 burger night. The price of the drinks made me wish I brought a hip flask. All in all it's a...really lovely place to eat and drink. But and it's a bit but the only reason that I did not give this a 5 out of 5 is because I hate it when you feel pressured on tipping and service charges etc. The fact you have to opt to remove it is a sales tactic worth of the BBC TV license. We all know it's a scam but pay it anyway. If it was not for my wife I would of removed it no matter what because I despise bullying in all is shapes and forms.More

Date of visit: February 2024
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Reviewed 23 January 2024

Went Bertram’s with my friend for our joint birthdays before attending the twilight spa and what an absolute amazing evening we had Deano the manager was fantastic and was a great host couldn’t do enough for us as couldn’t gersan khan great team !!! They...even brought out a surprise birthday sparkler in a brownie which was beautiful. Real credit to the team !!! Thanks deano and gersan xMore

Date of visit: January 2024
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Reviewed 21 January 2024

Beautiful food, wonderful surroundings, and excellent service. I can't believe that a restaurant of this standard is on our doorstep. I can't wait to visit again...

Date of visit: January 2024
Helpful?1  
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Reviewed 13 January 2024

Another lovely night spent at Bertrams with my friend from Liverpool. Food was as usual fantastic...no room for dessert unfortunately. Service was impeccable as usual and special thanks to Dean and Ellie for the attention and service you gave us. We will be back.

Date of visit: January 2024
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Reviewed 4 January 2024

My third visit to Bertram’s and I still love it. The setting of the resort is beautiful. When you turn off the main road in Burnley, it immediately feels like as though you are in the countryside. The restaurant itself is smart and comfortable, and...overlooks the fantastic spa. Service is always excellent and never rushed, and the food (especially the lamb shank) is consistently good. It’s pricey, but this is one of the instances where you get what you pay for. I wouldn’t hesitate to go back - I just wish I lived closer as this is about a hour from my home. But it’s definitely worth the trip for the spa and dinner.More

Date of visit: January 2024
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Reviewed 2 January 2024

Wonderful place to spend a couple of hours with family or friends. The food, atmosphere and staff are simply outstanding. We had a very nice young man called Ethan who helped with our drink choices and was very informative of all the dishes on the...menu. I highly recommend a visit. I will definitely be back.More

Date of visit: December 2023
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Reviewed 28 December 2023 via mobile

Absolutely brilliant! 17th Dec - 34 friends and family ate lunch in the Coppice, it was absolutely delicious. The service was brilliant as always and the festive menu excellent! 19th and 22nd Dec a smaller gathering with friends in the main restaurant. The service from...Dino and his team was fabulous again. A super start to the festive season made so good by everyone at Bertrams! Very very grateful as always to have such a gem of a place on our doorstep! Merry Christmas and a Happy New Year!More

Date of visit: December 2023
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Reviewed 4 December 2023

We have visited Bertram's before but this family occasion was extremely disappointing. We were surprised on arriving to find more than half the restaurant full of identically clad guests (some 40 or 50 ) having lunch, wearing white towelling gowns - obviously part of an...organised Spa event. I even joked with reception that I felt overdressed and wondered why I had not brought my own bathroom robe. We were directed to the far corner of the restaurant where we sat by ourselves but noticed that there were very few other (non-spa) guests. Not the atmosphere we had expected especially as during the course of our lunch there was a succession of new spa arrivals to eat their lunches, in batches. What that meant was the we had to wait ages for our food and when it arrived it was not piping hot, as we had expected. There must have been either a kitchen or a service problem. Two hours after arrival we had only just completed our second course but the table had not been cleared. We gave up, abandoned our dessert, and left after paying - which was disappointing. We appreciate the Bertram's is part of a large hotel & leisure complex and that on occasions the leisure aspect will take over but wish that we have been advised of this before and when booking. Had it not been a pre-Christmas family occasion my wife and I would simply have turned round and walked away on arrival but we did not want to let other guests down. As this potential conflict must remain a risk for the future we will not eat at Bertram's again. A great pity.More

Date of visit: December 2023
Helpful?2  
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Questions & Answers
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Sarah E
27 July 2023|
Answer
Response from enti2020 | Reviewed this property |
Hi There is a terrace bar opposite the restaurant but no smoking area , Wilfreds restaurant at the hotel has a heated outdoor seating area & a nice sheltered smoking area , hope this helps Regards Warren
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Cosmopolitan640738
10 September 2021|
AnswerShow all 2 answers
Response from 820marjb | Reviewed this property |
Yes I would agree smart casual would fit the bill, but as we don’t seem to get out as often as we used to, we ladies enjoy getting dressed up, and applying some makeup, and you certainly won’t feel out of place in (adults... More
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BERTRAM'S RESTAURANT, Burnley - Updated 2024 Restaurant Reviews, Menu & Prices - Tripadvisor

Frequently Asked Questions about Bertram's Restaurant

Yes, Bertram's Restaurant is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Bertram's Restaurant is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4.5
  • Atmosphere: 4.5