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Ratings and reviews

Travellers' Choice2023
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Bar, British, International
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Breakfast, Lunch, Dinner, Brunch, Drinks
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meals, features, about
Reviews (302)
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302 results
Traveller rating
238
28
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7
8
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Time of year
LanguageEnglish
Traveller rating
238
28
21
7
8
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All reviews buttermilk chicken burger sunday roast fish and chips pudding catch up with friends supper club relaxed atmosphere birthday treat booked a table lovely evening mid week lovely food family meal ryan gym gravy
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Reviewed 7 March 2024 via mobile

My husband booked for my birthday, and for a birthday meal especially, I was very let down. We normally go to Bertram’s or Wilfred’s but decided to give The Lounge a try…. Ish we’d stuck to what we know. We were greeted and shown to...our table and quite promptly asked for our drinks order. The drinks arrived promptly too. This was the best service of the night. None of the staff looked like they wanted to be working that evening….i don’t want OTT singing and dancing, fireworks or anything silly, but someone who looks a little pleased to be serving you what could potentially be a very special meal out. The food we had as starter and main were really good, very tasty. When my main course was brought, I was asked if I wanted any sauces. I asked for mayonnaise. The waiter went away and didn’t return….busied with anything but mayonnaise. The staff seemed to ‘potter’ with jobs such as wiping the bar down, entering info into the computer/till but weren’t attentive to the people in the dining area. My husband finished his main and as a waiter walked past our table, (wasn’t paying attention, my husband had to literally grab his attention) to ask where the mayonnaise was we had been offered. The waiter went off from us, passed on to another member of staff, who stood waiting with some mayonnaise on a plate in his hand, whilst the other waiter returned for him to then tell him which table to bring it to!?!? We sat with empty drinks glasses, both is us trying to get the attention of someone to order drinks. When the lady eventually noticed what’s we were trying to do, her manner was as if we were causing her ‘extra work’ After we got our drinks we were offered the dessert menu. For the entire time it took for us to drink our drinks (which were pints) no-one came to take our dessert order, despite again trying to get a member of staffs attention. We resulted in getting up and leaving. The lounge would have got desserts, further drinks and liqueurs coffee from us had they been ‘on the ball’ but sadly this was not the case, they lost out. Won’t be returning in a hurry.More

Date of visit: March 2024
Helpful?1  
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Reviewed 2 March 2024 via mobile

Great service received throughout visit - Ethan, Kelsey and Alex are so friendly; immediately make you feel at home and make sure any needs are attended to. Totally recommend the Beef Bon Bons - a perfect Lancastrian meal! Thank you!!

Date of visit: March 2024
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Reviewed 28 February 2024 via mobile

The staff who served us were very inattentive. Had to go up to the bar to ask where our drinks were because they were taking so long. The girl I spoke to asked what we wanted to drink, even though our order had already been...taken at the table. A waitress then brought us the wrong drinks, so they had to go back and change them. Food ended up coming out before the right drinks. Will end on a positive- food was lovely.More

Date of visit: February 2024
Helpful?1  
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Reviewed 18 February 2024 via mobile

My birthday treat with family, 8 of us, 6 having afternoon tea, and my two grandsons aged 14 and 11 off the menu. TBH the thing that marred the event was lack of care by one member of staff. We were not asked if we...wanted tea or coffee with the Afternoon Tea, in fact one of my daughters enquired at the bar after we’d finished if tea was included. She was told it was but we should have ordered it? The table was left full of empty plates etc for quite a while and we felt that one of the staff just didn’t care and was quite rude. A young lady with a ponytail and a young man that served us with our Afternoon Tea trays and took them away were lovely, but the occasion was marred a little by this one staff member with something of an attitude, we all felt it and it’s not on. Several of us have worked in the service industry and even if you’re having a bad day it’s not the customer’s fault, we were all polite, quietly conversing and respectful. The food was good, and my grandsons loved their bao buns and burgers. I’m a Crow Wood member by the way, and was disappointed not to receive the usual birthday Voucher for the Lounge, I’m afraid a number of club members are beginning to feel second class to the new spa project.More

Date of visit: February 2024
Helpful?3  
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Reviewed 17 February 2024 via mobile

Visited on Friday evening for a family catch up. Took advantage of the 2 for 1 fish and chips offer. All 4 of us commented on how lovely and fresh the cod was, with equally amazing batter. The chips, as always, were great. One comment...would be the bread and butter was bread and marg, you can tell the difference. No room for dessert, but would love to try next time. No issues, highly recommended, especially for 2 for 1 deal.More

Date of visit: February 2024
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Reviewed 11 February 2024

Really disappointed with the fish pie last night. It’s usually always really good but last night I was literally fishing through it no pun intended trying to find any fish! There were no chunks of fish like there normally is but tiny little flakes of...white fish and salmon. So basically paid for some mash and a sauce. We ordered two pina coladas too and both looked and tasted completely different even though they were shaken at the same time by the same bartender. One was missing an ingredient.More

Date of visit: February 2024
Helpful?1  
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Reviewed 11 February 2024

First visit in a while but the food in the past as always been good..unfortunately last night wss very disappointing. Firstly our pina coladas which were made together were so different..one was perfect the other not..Next the fish pie which used to be packed with...good chunks of fish was just tiny flakes..literally had to fish through the sauce to find anyyhing .The buttermilk chicken was deep fried chicken in breadcrumbs Not the same as in thd past. Won't be rushing back anytime soon.More

Date of visit: February 2024
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 January 2024

We all enjoyed a family meal at the Lounge in January (4 adults). Staff were really lovely and it was a cosy setting. The purple mood lighting in there is lovely! Lots of choice on the menu for all- we enjoyed a selection of different...food including; garlic bread, popcorn chicken, prawn cocktail, fish & chips, burger and beef tacos. All food was served to an excellent standard and we enjoyed our meal. Thank you all! See you again soon!More

Date of visit: January 2024
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Reviewed 5 January 2024

Dined in the lounge as a family of four (2adults and 2 older children). I like how the restaurant has a smart but relaxed vibe about it. We took advantage of the two for one burger offer which was good value. We all enjoyed the...food and the service was excellent. Pic is of the ‘warm Belgian waffles with hot fudge sauce and Malteser ice cream’. 👌🏻More

Date of visit: January 2024
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Reviewed 5 January 2024

Just had a lovely breakfast with family at the Lounge. The Lancastrian breakfast was amazing and the service from our waitress Iwona was fantastic. It was definitely the best breakfast we have had locally.

Date of visit: January 2024
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Reviewed 31 December 2023

Visited the lounge today as a surprise New Years Eve Meal. Have to say the atmosphere and food were really good. All the staff were very professional and courteous but must give a special mention to our waitress Beth, she was very helpful With the...menu choices.More

Date of visit: December 2023
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Reviewed 31 December 2023

Fabulous meal on a very busy Boxing Day lunch, great food , fantastic service and a great atmosphere, fabulous value for money.

Date of visit: December 2023
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Reviewed 30 December 2023 via mobile

Professional service delivered by welcoming staff. Everyone had a smile and gave attentive service. Food was hot and delicious and well presented. Staff asked more than once is everything was satisfactory and made sure our drinks orders were replenished . Amazing value for money on...Boxing day .More

Date of visit: December 2023
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Reviewed 30 December 2023 via mobile

Great venue for an event which I attended to raise money for charity. I’ve also dined in the lounge with my family and friends, whatever you’re looking for, the lounge can offer it.

Date of visit: April 2023
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Reviewed 30 December 2023

Cannot fault this lunch; from the lovely set tables, excellent food, great value and the best service we have had in a long long time. Well done Crow Wood Lounge team.

Date of visit: December 2023
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simpsonirene
15 December 2019|
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menu for 28th Dec birthday for 4 people dinner
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26 September 2016|
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THE LOUNGE AT CROW WOOD, Burnley - Updated 2024 Restaurant Reviews, Menu & Prices - Tripadvisor

Frequently Asked Questions about The Lounge At Crow Wood

The Lounge At Crow Wood is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4.5
  • Atmosphere: 4.5