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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
US$12 - US$22
CUISINES
Pizza, British
Special Diets
Vegetarian Friendly, Gluten Free Options
View all details
meals, features, about
Reviews (430)
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429 results
Traveller rating
234
80
42
24
49
Traveller type
Time of year
LanguageEnglish
Traveller rating
234
80
42
24
49
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Reviewed 4 weeks ago via mobile

I’ve been waiting a refund for over 4 weeks for a meal that was cancelled by this restaurant, no response to emails (after being told to email in) or insta messages and constantly told I’ll get a call back from the owner but yet to...hear a peep. I was most recently told he was busy. Utter shambles of a restaurant and by far the worst customer service I’ve ever experienced. Based on recent reviews I’m not the only one struggling, this place is rapidly going down hill!!!More

Date of visit: November 2021
Helpful?1  
Reviewed 10 December 2021 via mobile

Ordered thru Uber Eats and the food arrived stone cold. Rang Mumu and they couldn't care less and wouldn't help because I ordered through an app. I supported this restaurant throughout the pandemic, supporting local but that attitude has lost my custom forever. Shame

Date of visit: December 2021
Helpful?2  
Reviewed 17 August 2021

Took two hours to be delivered, two telephone calls to chase it up. Food arrived cold. Order not correct, was missing elements and definitely not worth £10. Burger looked like it had been warmed under someone’s armpit and then sat on by an extremely large...lady. Was only slightly better than McDonald’s . Will never use again!More

Date of visit: August 2021
Helpful?2  
Reviewed 1 May 2021

Take-away order: Two burgers, one beef and one vegan and two side orders of skin on fries which cost around £30. Considering the price I was expecting something a lot better. The fries tasted like they were cooked the day before and just re-heated and...the burgers tasted like something you’d get from a roadside burger van.More

Date of visit: April 2021
Helpful?2  
Reviewed 29 April 2021

Food cold, dry and salty. So overpriced. Really sad and disappointed. I feel like I have thrown over £60 in the bin. Ruined my day.

Date of visit: April 2021
Helpful?2  
Reviewed 13 April 2021

Even a 1 star is too high. Food never even got delivered and I had to drive there to get my money back as they didn’t answer their phone for over 2 hours (or ever!) Another lady was there waiting for her money back as...well. She was telling me how she had been at college all day and this food was the only thing she was going to be able to eat before her night shift and they never delivered her food either so she didn’t have any dinner before doing a night shift! Take a look at their Facebook for more glowing reviews like this one.More

Date of visit: April 2021
Helpful?2  
Reviewed 20 March 2021 via mobile

Can’t give a proper review on food as it was stone cold had a txt from just eat saying it was on its way arrived an hour later cold we microwaved so you can imagine how chewy the chips were very disappointed could have been...our weekly takeawayMore

Date of visit: March 2021
Helpful?1  
Reviewed 29 January 2021

First online order waiting an hour and a half for food and still not here....not worth it. Very misleading just eat says 35-50 mins after we paid we get told 2 hours...still remains to be seen!

Date of visit: January 2021
Helpful?1  
Reviewed 21 December 2020 via mobile

We ordered a selection of desserts through Just Eat. Extremely poor quality products - badly put together. Have tried to contact to give feedback but just being ignored.

Date of visit: October 2020
Helpful?1  
Reviewed 6 August 2020

We ordered from MuMu’s this evening, we placed our order for delivery at 6.20pm with the estimated delivery time being 7.40pm. 7.40pm came and went, we called MuMu’s at 8pm and asked when our food would be delivered. We were informed that our food had...left and was on its way, we waited until 8.20pm (40 minutes late) and called again. We were told that our food was just leaving, understandably we were annoyed and frustrated and asked to speak with the manager. The man we spoke to was the father of the owner, he originally stated he could not do anything as the owner (his son) was on holiday in France and told us initially we had to wait until he returned next week, after some time he then told us he would take £5 off the total (it cost £4 for delivery) which he would put in himself. After a lengthy, rude conversation where no apology was made and blame being shifted to the front of house as in his words “she doesn’t know what she’s on about” he agreed to take £15 off the order total. After asking when our food would arrive he told us “I could have left 5 minutes ago but I have been on the phone to you”. Our food finally arrived at 8.45pm, with the driver saying “don’t” to us and reporting they don’t have enough drivers etc as an excuse. The food was lukewarm and disappointing, in addition to this they did not deliver two desserts resulting in us having to ring again. Terrible customer service and disappointing food, we will NOT be ordering again.More

Date of visit: August 2020
Helpful?1  
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Questions & Answers
Ask a question
Nikolaus G
22 April 2017|
AnswerShow all 2 answers
Response from BillieS164 | Reviewed this property |
They don't think they deliver. You can collect take away though.
0
Votes
Jade A
27 October 2015|
Answer
Response from cod m |
Yes
0
Votes
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Frequently Asked Questions about Mu Mu

Yes, Mu Mu offers takeaway services.

Mu Mu is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 4
  • Atmosphere: 4.5