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Ratings and reviews

RATINGS
Food
Service
Value

Details

PRICE RANGE
£4 - £18
CUISINES
British, Fusion
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
View all details
meals, features, about
Reviews (63)
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Traveller rating
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Reviewed 12 June 2023

What a great 2 night stay we had. Set in a wooded area with great views. The rooms are clean and certainly adequate. Paul the host is remarkable. He is so friendly and couldn't do enough for my partner and I top service throughout our...stay. FantasticMore

Date of visit: June 2023
Helpful?
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Reviewed 9 November 2022 via mobile

My wife and I stayed at this place for one night via a groupon voucher purchased for our anniversary. Our experience was the worst we have ever had when staying at a hotel. The accommodation is not clean and is extremely run down. The whole...place needs a refurb. The food is terrible - they have the audacity of calling it a “taster menu”. Despite my wife making it clear when she booked our stay that she was veggie (and calling to remind them of this prior to our stay) surprise surprise they had forgotten about this too…. the response of the kitchen staff to their error was very disappointing. The person who checked us out was perhaps the rudest man we’ve ever met. He tried to charge us for a “complimentary” bottle of Prosecco that was placed in our room with a note to say “happy anniversary”. He then charged us a £20 admin fee because he claimed our groupon voucher did not cover a Friday or Saturday night stay… this was totally false. The windows in the rooms are rotten and the heating system is totally inadequate. I do not believe the en-suite bathroom in our room was safe either with exposed electric cables and an extractor fan that sounded like it was about to explode. Having raised the issues with the hotel via email, all correspondence has simply been ignored. DO NOT STAY HEREMore

Date of visit: September 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 August 2022 via mobile

We stayed here for one night and the issues started as soon as we arrived. Firstly after travelling over 3 hrs to be told you can only order drinks until 9.30 as we’re closed. To then go to our room and no electricity so unable...to make ourselves a drink plus no water supplied with no way of reporting it as no night porter or mobile phone due to not being able to charge the same then to be told in the morning if the electric trips again there’s nothing they can do!! Now for breakfast, cold toast, teaspoon of beans and an overcooked poached egg (hard boiled). This hotel is certainly not value for moneyMore

Date of visit: August 2022
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Reviewed 21 May 2022

I rarely submit reviews but we have just returned home after a fantastic 2 night stay. The staff couldn't have been more helpful, the food was amazing and very reasonably priced - I can't remember having better. Drinks were also reasonably priced and the bar...was very cosy with comfortable sofas. We were delighted to be able to take our dog at a small charge. I realize some guests are put off by dogs however there were no badly behaved dogs present, which is more than I can say for lots of bratty children and their parents at other places I've stayed at. The bedroom was small but clean and warm with a comfortable king sized bed and a small but perfectly adequate ensuite shower room. It was very well stocked with biscuits and range of refreshments. There was a very pleasant garden area with plenty of seating available. The Coach House is set in lovely grounds with plenty of free parking available.More

Date of visit: May 2022
Helpful?2  
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Reviewed 24 February 2022 via mobile

Nice food in a warm environment very convenient to the lodges and the hotel nearby. However a short stroll into otterburn will get you much better. The food was nice… people serving absolutely lovely. It just didn’t have a wow factor for such a lovely...building. Felt a bit soulless. Also all our food was brought out within 5 mins of ordering, so we were in and out in under an hour… it would’ve been nice to take our time. Having said that for a place so central to the lodges and the hotel it was perfectly nice… I just think a few touches would’ve made it it so much better!More

Date of visit: February 2022
Helpful?1  
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Reviewed 10 February 2022 via mobile

We went as a couple with our little corgi. The staff were super attentive, couldn't have asked for better. The food & drinks were excellent. Strongly recommend the white chocolate espresso martini & the lamb shoulder dish. Will definitely return.

Date of visit: February 2022
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Reviewed 14 October 2021

This review is essentially a warning to potential visitors to The Coach House. If you don't mind sharing the dining room with dogs ,then you will probably appreciate this hotel. Whilst we were there two dogs decided they did not like the look of each...other and caused a disturbance in the dining room. We will not be returningMore

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Reviewed 24 September 2021

The food was absolutely superb. Could not be faulted with good accompanying wines. The room was very small and the shower was minute. It was a little disappointing with a dreadful view over a yard and chalets which could have been improved by some pots...of flowers and hedging for screening. Pity. Staff were super. This was a voucher deal with taster menu and B&B. Excellent value for money.More

Date of visit: September 2021
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Reviewed 5 September 2021

Just stayed for 2nights and it was a wonderful experience. Room was comfortable and very clean, lovely fluffy towels and nice toiletries. The dining experience is one not to miss. Fabulous original dishes cooked and presented beautifully. There is so much to do in the...area and a lovely lady called Teighlor gave us lots of interesting information and suggestions as well as her attention at all times. All the staff were friendly and helpful. We will definitely be back!More

Date of visit: September 2021
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Reviewed 4 July 2021

The menu had a good variety of choices. I chose the Confit of Lamb Shoulder, exceptional flavour and melt in the mouth. This review would have been 5 star but my husbands Sea Bass was a little over cooked. Vegetables were very good, nicely al...dente. The Staff however, last evening 3rd of July, were first class, warm, friendly and all about making diners welcome and totally happy to be in thier company.More

Date of visit: July 2021
Helpful?1  
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Reviewed 30 June 2021 via mobile

We went on a voucher deal for dinner bed and breakfast which included a taster menu . This was one of the best taster menus I have ever had . The boutique room was lovely and comfortable if small but fine for an overnight stay...The bathroom was definitely a challenge for space . It wouldn’t accomadate a person of size comfortably . The staff were very good and service excellent . It was very exceptional value for money Would definitely return .More

Date of visit: May 2021
Helpful?2  
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Reviewed 16 June 2021

what a lovely place, the coach house stands on the old Otterburn hall estate and has been beautifully restored and it stands in contrast to the atmospheric abandoned Old hall itself. we received a really friendly welcome on arrival. and the room which was presumably...one of the servants when the old hall was in its prime was small but adequate was nice and bright with a nice comfy bed. I am pleased to say everything was spotlessly clean and lots of covid precautions were in place although they certainly did not mar the atmosphere around the hotel. The bar and dining room was nicely decorated with a bright airy feel and the coach house also has an outside area for when the weather is nice. The staff could not have been more attentive during our stay. we arrived on a Sunday and the evening meal we opted for included a roast lamb dinner with yorkshires and all the trimmings which was anything but ordinary it was outstanding. free car parking, tea coffee, etc in the room with nice soap conditioner ect. and a very decent hairdryer all finished the next morning with a fabulous breakfast with some imaginative items on the menu you can tell the owners are proud of this hotel and it really showsMore

Date of visit: June 2021
Helpful?2  
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Reviewed 16 June 2021

On the positive side I can heartily agree with everyone who praises the quality of the dining room. The food was excellent. Reasonably priced and cooked with flair. The staff were also quite charming, with the perfect balance of friendliness and efficiency. The fly in...the ointment, as far as we were concerned, was the room. Now reading other reviews I gather the rooms vary, so this comment refers only to Room 1. The room itself was spotlessly clean, and the bed was comfort itself, as well as being a proper sized double bed. But the room was too small! We had the feeling there had once been a dressing table/chest of drawers just by the door, but this was missing and a lone, ill-fitting chair occupied that spot. This meant that there were few places to put one's clothes, and nowhere for my wife to apply her make-up. But most ridiculous of all was the bathroom. I could literally (and I am not Mr Tickle!) touch the walls with the palms of my hands both lengthways and widthways! Into this tiny space was crammed a wash basin, loo and tiny shower. No room for such luxuries as towels rails or shelves to put anything. As the building looks newly converted from being a 'coach house' I assume someone sat down with the architect and ok'd this? "Is that the bathroom?" "Yes, it's about the size of this table top..." "Oh that should be fine..." On dropping the soap in the shower I had to turn it off and open the door to be able to pick it up! How these big lads manage I don't know. Stand half in and half out and do a side at a time I suppose.... Anyway, the key question is would we stay again, and we would, but not in that room! Be warned the hotel is dog-friendly, and there were a lot of them!More

Date of visit: June 2021
Helpful?2  
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Reviewed 19 April 2021 via mobile

Me and my partner had their 3 course for £20 finish at home meal on Friday. It was superb, couldn't really rate it higher, booking was a breeze, collection was a delight and the staff were very friendly, and the meals were easy to finish...and tasted fantastic. I absolutely would have it again / visit for food if we find ourselves up that way againMore

Date of visit: April 2021
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Reviewed 16 April 2021 via mobile

Thank you to all of the staff up in Otterburn. Top marks to both of the Chefs. Today’s lunch was outstanding.

Date of visit: April 2021
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Questions & Answers
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landoug
7 July 2021|
Answer
Response from SandraMoylan | Reviewed this property |
There were dogs there while we were even in the restaurant and I’m sure they were staying overnight.
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THE COACH HOUSE, Otterburn - Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about The Coach House

The Coach House is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 5
  • Service: 5
  • Value: 4.5