The Boaters Inn

The Boaters Inn

Someone from this business manages this listing.
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+44 20 8541 4672+ Add website
Hours
Sun
12:00 - 22:30
Mon
12:00 - 23:00
Tue
12:00 - 23:00
Wed
12:00 - 23:00
Thu
12:00 - 23:00
Fri
12:00 - 23:00
Sat
12:00 - 23:00
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Ratings and reviews
4.0
4.0 of 5 bubbles
Travellers' Choice 2023

RATINGS
Food
3.8 of 5 bubbles
Service
4.0 of 5 bubbles
Value
3.5 of 5 bubbles
Atmosphere
3.7 of 5 bubbles
Details
Someone from this business manages this listing.
Learn More
CUISINES
Bar, British, Pub, Gastropub
Special Diets
Vegetarian Friendly, Vegan Options
Meals
Lunch, Dinner, Brunch, Drinks
features
Can a gluten free person get a good meal at this restaurant?
About
Situated just a ten minute walk from central Kingston we feature a riverside beer garden that also backs directly onto the park and a quiet sunset balcony.
CUISINES
Bar, British, Pub, Gastropub
Special Diets
Vegetarian Friendly, Vegan Options
Meals
Lunch, Dinner, Brunch, Drinks
FEATURES
Reservations, Outdoor Seating, Seating, Street Parking, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Accepts Credit Cards, Table Service, Live Music, Jazz Bar
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4.0
4.0 of 5 bubbles938 reviews
Excellent
468
Very good
207
Average
109
Poor
81
Terrible
73
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

Naz P
1 contribution
3.0 of 5 bubbles
Aug 2020 couples
Wonderful location and the staff who attended us on entry were fabulous. We had booked a table beforehand with the purpose of eating there for that evening. We were seated, given the menu and we decided to have a couple of drinks before deciding on food. Ordering drinks was a small ordeal, we were never checked on and had to almost “badger” for service. After about an hour of drinks, our inattentive waiter came to take our food order only to tell us that both steaks on the menu were unavailable, after our order had been taken. It shouldn’t have taken him until the point of ordering for him to tell us. We also asked what cut of chicken was in one of the options that had only been labelled as “flatiron” chicken. He said he didn’t know and then didn’t bother to find out until my partner specifically requested for him to ask the chef, 10 minutes later. (We assumed he would go and find out so we could complete our order.) We then decided to stay and enjoyed a delicious meal of the aforementioned chicken, during which there was a changeover of staff. Around 2 hours after initially ordering, low and behold, another customer was served the steak I had originally tried to order. Was it pre-ordered? Or was it a steak that had been defrosted whilst we had spent our evening there? Either way, it would have been nice for the original waiter to keep us in the loop to begin with I.e. explain that steaks had been preordered or weren’t ready to be cooked yet and if we waited a while longer, we could have ordered them. It left a bitter taste being honest and felt as though certain patrons of the restaurant are treated favourably. Also, side note, what kind of pub doesn’t serve cocktails? And I don’t mean cheeky vimtos, where are the negronis or old-fashioneds? Considering you can spend over £15 on a piece of chicken, you’d think they’d be able to serve a decent cocktail. A shame, you can tell some of the staff work very hard and the chefs are obviously capable. Not sure if we’d go back. Maybe a pre-order of steak is what’s necessary.
Written 2 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Greene_K1ng
745nazp, Thank you for leaving us your feedback , it enables us to look at which areas of our services we can improve on . Last week was the first time we opened our doors after what seems a very long 4 months . During this time we took on 12 new team members some of whom had never had experience in our business or hospitality before . They certainly had to learn on their feet and I thank you for your patience with that . Being a fresh food business it can be that we sell out of popular items the previous day and have to be at the mercy of our fish and meat suppliers as to when they can replenish our stock . This will have been the case for the steak that you wished to order . I do hope you return and enjoy your second experience much more positive than the first . Kind Regards Sarah Martin
Written 5 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Elaine L
London120 contributions
5.0 of 5 bubbles
Jan 2020 none
We were greeted by the bagpipes on a cold a frosty night. The Boaters is one of my favorite pubs in our area anyway, but they really pulled the stops out for Burns Night. The thing that makes this pub stand out from the crowd is the commitment of it's conscientious staff as well as its excellent location. Kevin and Heather definitely deserve a mention and gave us such a lovely personal service which added to our experience. The lady (forgot to take her name, but manageress I think) who organised the evening had everything running smoothly and professionally and also added a lovely personal touch with thistles on every table and a lovely informal and professional atmosphere. Everything was deleivered with such understated class. She introduced us all to the new chef and he intorduced each course for us which gave it a real sense of occasion. The chef blew us away with his skills, we felt like we were on an episode of Master chef the professionals ! Every ingredient and element was cooked to perfection. There was even a wonderfully enthusiastic young actor who beautifully narrated one of Burn's poems and really brought it to life. It was a wonderful touch of theater. My husband and I both left feeling that we had had one of the best meals we have ever had and could not have enjoyed the evening more. Well done Boaters and all concerned. We will be back!
Written 27 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Greene_K1ng
Elaine L, Wow , thank you so much for such a wonderful review . We all had a great evening as well . It really motivates the team when reading such positive comments , so thank you . Kind Regards Sarah Martin
Written 4 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Paul L
14 contributions
5.0 of 5 bubbles
Jan 2020 none
As a regular at the wonderful pub/restaurant, it was so pleasant to be be given a nice greeting from Heather, Ellie and Peter. Very courteous and friendly manner from them. The quality of the food is great value for money and the band who were playing, Common Ground, put on a great show with their blend of jazz and funk. All in all, a very pleasant evening was to be had on Sunday 26th January 2020.
Written 26 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Greene_K1ng
Such a nice review to read, thank you so much. Look forward to seeing you soon The Boaters Team
Written 3 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Logan
London7 contributions
2.0 of 5 bubbles
Aug 2020 none
I am a local resident of Kingston, and I have been supportive of local businesses in the community. I visited this pub a couple of times, my visits were pretty average. Went for quick lunch with a friend. Unfortunately, my experience this time was ghastly. Food was terrible: chicken meat was too dry. As for my friend's order, beef patty was too hard to chew, almost rubber-like. We kept blasé and nonchalant about it and finished our meal. More gallingly than anything, was the service. It was shoddy. No acknowledgement or whatsoever by staff when we entered and settled in our seats, did not even bother to check on us if everything was okay with the food. When we pointed out what went wrong to our server, her response was insincere, unconcerned. I am very reproachful of this kind of attitude, definitely will be our last visit. Hoping for the best for this pub... it needs it!
Written 28 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Greene_K1ng
Loganj143. I have responded to you privately regarding your visit . Kind Regards Sarah Martin
Written 9 September 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ismael
Baku443 contributions
4.0 of 5 bubbles
Feb 2020 none
Good location, just by the river. Got a burger and fish a chips with coke, price tag was about 40 pounds for two. Burger was tasty, but not among the best I ate. Same about fish and chips, nice, but I tasted better. Service was quick, toilets clean, no concerns at all. The parking is on a public road nearby, no private parking for clients, along the street, can be little space there!
Written 21 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Greene_K1ng
Ismayilj, Thanks for taking the time to give feedback on your visit . Hope to see you again Kind regards Sarah
Written 6 March 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

superbailles
Kingston upon Thames25 contributions
3.0 of 5 bubbles
Dec 2019 friends
Have been going to Boaters for years - the location is lovely, right on the river with a lovely beer garden. It is a great place for a few drinks, and the events (jazz night/quiz night etc) are always nice. My experience of the food hasn't been great over the past couple of years. Gastro pub offerings are generally very good round here and I have always felt that for the price you pay, the food is disappointing. The two particular meals that come to mind was a croquette that was still a bit frozen in the middle, and on another occasion soggy and under-seasoned onion rings. Perhaps just bad luck, but we personally don't tend to go there for food anymore. It is still a lovely place for a few drinks though!
Written 9 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Greene_K1ng
Superballies, thanks for taking the time to write a review. It must have certainly been a few years ago since you had a bad experience with the food as there hasn’t been onion rings on the many for a long time or even that I can remember . I’m very proud of the menu we have and the new team behind who produce it . I hope you will on the next visit pick up a menu and once again start enjoying food lunch or dinners here . Kind Regards Sarah Martin
Written 12 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

NorthStar618025
Camborne9 contributions
5.0 of 5 bubbles
Feb 2020 none
We met some friends here recently after a walk around the park. Four of us had lunch on Sunday. We all had the pork belly roast which was amazing. The food portions were really generous and the friendly waitress was brilliant and really attentive. My husband wanted more gravy as he’s a gravy monster and an extra jug was brought out promptly. The veg was a good selection and not overcooked at all and the roasties were to die for. What impressed me most was that despite being really busy, the service was excellent. The waitress was brilliant in recommending desserts. I had the Sunday comfort pud with ice cream and cream which was just what I needed after a long walk. A lovely way to spend a Sunday afternoon, we’ll be back. Just remember to book as this place is justly very popular!
Written 11 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Greene_K1ng
Northstar618025, we are so happy to read such a great review, our new Head Chef is certainly doing wonderful things with his pork belly ! Look forward to seeing you soon Kind Regards sarah Martin
Written 16 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

aagabriel
London9 contributions
5.0 of 5 bubbles
Dec 2019 none
A lovely pub and restaurant right on the riverside. Living locally, we've been using the place for years and have seen ups and downs as various managers and chefs have come and gone. Right now, Sarah and her team have the place on a high. The menus are interesting and meals are well prepared. Our lunches over Christmas were high points. The staff are cheerful and we always get a friendly welcome. Highly recommended.
Written 8 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Greene_K1ng
Aagabriel, thank you for your kind words and this wonderful review!
Written 9 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

ISIHAFC
Stoke-on-Trent6 contributions
3.0 of 5 bubbles
Apr 2022 none
We have previously visited this pub and enjoyed both food and drinks. Whilst never the best for service the food has been good and of fair value for money. On this occasion, perhaps because it was on a weekday evening the service was slower than ususal, but worse still the food was not as good especially since prices have been increased since a previous visit last year. The fish pie had a pleasant tasting sauce, but the fish was most noticeable by being difficult to find! Even the Timothy Taylor 'Landlord' was in poor condition.
Written 28 April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Greene_K1ng
Hi, thanks for leaving us this feedback! It’s disappointing we couldn’t give you a better experience on this visit. I’ll make sure to discuss your feedback with our team regarding the quality of food and drinks as well as service so our standard can be as high as your previous visits. Thanks again
Written 29 April 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jay M
London4 contributions
1.0 of 5 bubbles
Aug 2020 friends
Four meals - one was served meat instead of the vegan burger, Two had plastic wrapping inside the club sandwich, Three had a hair in the dessert and Four foil paper in the milk served with the tea. The waitress seemed embarrassed but not surprised! The drinks were all great though! Oh and the ladies toilet - 2 out of 3 blocked and toilet paper all over the floor. All this in these times of being extra cautious and vigilant as regards health and hygiene it’s an absolute joke. So disappointing for such a lovely location.
Written 4 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Greene_K1ng
Hi Jaym951, your feedback is extremely disappointing, and I'd really like to speak to you to discuss it further. Please can you get in touch when you have a spare moment enquiries@boaterskingston.com for the attention of sarah . Kind Regards Sarah Martin
Written 5 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Caroline A
London52 contributions
5.0 of 5 bubbles
Aug 2020 friends
A massive thank you to Sarah and her team and particularly Maddi our wonderful and patient waitress. We shared the Baba Gnoush which was incredibly innovative and delicious. Three of us had the sirloin steak cooked to perfection with thick cut chips. Our no meat person had the sea bass which was further enhanced by her request for sweet potato fries. We had a superb evening and we have booked for next week. Covid Rules were ‘by the book’ and we all felt totally safe.
Written 20 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Greene_K1ng
Caroline A , thank you so much taking the time to leave your feedback . We are so pleased you had a wonderful time . The sea bass is a firm favourite with most of the team ! Look forward to seeing you again Kind Regards Sarah Martin
Written 25 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Amanda
Banstead372 contributions
4.0 of 5 bubbles
Aug 2020 friends
This was my first visit back to Boaters in many years having lived in Kingston in the 90s. We hadn't booked as this was a last minute visit but the gentleman on the door didn't keep us waiting long for a table outside in a relatively shady spot (it was 34c on Saturday afternoon). The attention to detail with Covid-19 measures was reassuring for diners and the staff were attentive & friendly. The poached eggs with smashed avocado & slices of fresh red chilli on toasted sourdough were delicious, but slightly let down by the overtoasted bread crust. My only observation was that quite a few young lads were not observing the one- way system when buying takeout drinks to have by the river. This needs to be monitored more closely by the staff please. Will definitely return. Will definitely return.
Written 10 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Greene_K1ng
Mrsall001, Thanks so much taking the time to leave us your review . I’m so you enjoyed your visit . We will certainly look into how we can improve the flow of the one way system . Hope to see you again soon Kind a regards Sarah Martin
Written 12 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Linda Mo
2 contributions
5.0 of 5 bubbles
Aug 2020 none
My husband and I visited the Boaters Inn for an early evening dinner a week ago and well, I’m so glad we did. The service and food were a winning combination, the whole team were fantastic. A special shout-out to Heather, our server, who always had a smile on her face despite how busy it was. Heather recommended an unoaked Chardonnay to go with our dinner; mine was the grilled sole (my favourite) which was cooked to perfection and my husband had the flat iron chicken which he thoroughly enjoyed. I am pleased that the Boaters service has not diminished despite post lockdown regulations. It’s also great to see the resilience of the staff maintaining their professionalism even when the Eat Out to Help Out incentive can turn ordinary punters in to over demanding monsters. Thank you to Heather and her colleagues for choosing to serve us ..
Written 27 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Greene_K1ng
LindalD5117sg, So lovely to read your review thank you . We very much look forward to your next visit Kind Regards Sarah Martin
Written 29 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

helenndave
London2 contributions
2.0 of 5 bubbles
Aug 2021 none
The first part of our order wasn't delivered with our pre-lunch G&T and 2 of the 4 starters were forgotten. We appreciated that the waiter was new but it didn't appear he had had much training. He also put the wrong table number on the bill so we had to pay twice (not an inconsiderable amount) and was told that we would probably have to wait 3 days for a refund of the first lot of monies taken (still not arrived on the following day). The manager did not exactly apologise and was quite stroppy when we complained about having to wait for it. They have lost our custom and probably that of quite a few more too.
Written 20 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Greene_K1ng
Hi helenndave, You are correct that we have a couple of new team members who are working really hard to learn all the new skills which come with working in the service industry. As I’m sure you can understand there are some mistakes that can occur along the way which may explain the issues you raised. We are ensuring our new starters are receiving the best mentorship possible to help them get to where they need be. In regards to the issue you raised regarding payments, the incorrect payment was voided as was explained by my colleague and should have returned to you by now. If this is not the case please don’t hesitate to get in touch with us at the boaters! The Boaters Team
Written 25 August 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

gerripl
London26 contributions
2.0 of 5 bubbles
Jul 2022 none
I went with a friend for her birthday as we had both walked by this pub on several occasions and decided it looked like a nice place. On arrival we were very happy to find a table on the terrace area facing the river, unfortunately we were told that this area does not have table service, we would need to order drinks and food at the bar, although later I saw drinks being served to the table behind us! So I went inside to order wine. There were two people behind the bar and a lot waiting to be served. It took a good five minutes for my turn and I ordered a bottle of wine from the menu, the girl went off and seemed to take ages, she came back and said, we're out of that one. They were also out of the next two on the menu. I had to settle for something that wasn't even on the menu! Next we ordered food, the food came and our waiter asked if we wanted anything else, I said yes, we would like cutlery and I also pointed out that the wilted sorry looking 7 skinny spears of brocoli wasn't worth £5. He went off and did not come back. By this stage the food was getting colder and colder. I had to go and find cutlery myself. The guy apologised and also said I passed on your feed back about the brocoli but they don't listen to me. The brocoli was not nice at all, rubbery and tasteless, it was supposed be lemon and chilli infused. I can honestly say that we will never go back, it was a very disapointing night out and especially for my friend as it was supposed to be a treat for her birthday.
Written 29 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Greene_K1ng
I’m sorry to hear you had a disappointing experience with us. Unfortunately we are unable to do table service for all areas in our pub, so some parts are order at the bar to make service more manageable for our team. Apologies if we had run out of certain wines, this was likely the case as we were expecting our delivery the next day and we have been particularly busy over the last week. I’m disappointed more was not with your feedback on your food, we are currently training some new staff who are not yet used to our standard of service but are working hard to learn the standard we work for. I’m sure if you give us another try we can turn this experience round for you, thank you for leaving us feedback and giving us a chance to improve!
Written 1 August 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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THE BOATERS INN, Kingston upon Thames - Updated 2024 Restaurant Reviews, Menu & Prices - Tripadvisor

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