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Ratings and reviews

Travellers' Choice2023
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
£8 - £24
CUISINES
Bar, European, British
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about
Reviews (1,295)
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Traveller rating
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All reviews lobster pudding the river our waiter lovely lunch carlos santos kingston riverside
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Reviewed 4 weeks ago via mobile

I am gluten intolerant and had to have what I ordered checked and checked again by the server. Shame they didn't deliver what I ordered. No gluten free onion rings as they had no batter, and the chicken and avocado salad had no avocado and...looked surprisingly like their Chicken Caesar Salad including croutons which weren't on the gluten free menu!! What was worse was their attitude, especially denying there was an issue.More

Date of visit: May 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager A, General Manager at Browns, responded to this reviewResponded 3 weeks ago

Karen D, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We have highlighted to the team that the gluten free croutons are not listed on the menu and we will...More

Reviewed 4 weeks ago

Excellent location and very pleasant staff but the food was miserably mean. I counted just five strand's of samphire with the scallops. The scallops weren't complete and there were just three dismally small bits which at £12.95 a throw is a bit of a rip...off. You can't really go wrong with Chicken Caesar Salad but this one was very sticky and again just two anchovies. The wine - Vidal Sauvignon Blanc- was superb but at £13.75 a glass (250ml) it should be. The very nice waiting staff deserve better, so do the punters.More

Date of visit: May 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager A, General Manager at Browns, responded to this reviewResponded 3 weeks ago

Hi 1950sf thank you for taking the time to leave us your honest feedback. We appreciate you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

Reviewed 4 weeks ago

Me and my family had such an amazing experience at Browns, we went for my mums birthday and we had brunch. She absolutely loved it and wants us all to return for a Sunday roast. The food was delicious and the vibe was perfect. Our...waiter’s name was Ben and he was absolutely incredible, he was super patient and nothing was a problem. We had young children with us and we are a fussy bunch! He was calm, accommodating and he made sure that we were all ok and happy. He is an asset to Browns and added to the experience. We travelled from Crawley and Crystal Palace, it was definitely worth it! So thank you Ben and Browns. See you soon!More

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager A, General Manager at Browns, responded to this reviewResponded 4 weeks ago

109shan, we're so glad that we were able to go above and beyond your expectations and that you had such a wonderful experience with us! It's experiences like yours that really keep us motivated! We are happy to pass along your comments to the team...More

Reviewed 1 May 2024

Great spot...really lovely views of the river! Food is good enough. I had a delicious mocha and some good wine. I was served by Ben who was very helpful.

Date of visit: May 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager A, General Manager at Browns, responded to this reviewResponded 3 May 2024

Hello Matthew K, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

Reviewed 28 April 2024

Had a lovely 1st Birthday celebration at Browns, today. Lovely food, well presented, and good portion size too. The service, (having also to deal with tots of various sizes and ages), was great! Our tables were served by Artemis, with grace, courtesy and patience, and...made the whole get-together work smoothly and happily. Many thanks.More

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager A, General Manager at Browns, responded to this reviewResponded 29 April 2024

Hello Stephenm01, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Browns Kingston

Reviewed 13 April 2024

We eat here a few times a year and have had very mixed experiences. Today was the first warm day of the year and the town and restaurant were busy. The food is as you would expect, a phenomenal pineapple and rum dessert deserves a...special mention. The cocktails are always a little sparkle extra, changing with the seasons and with lovely flavours. What made today especially memorable though was our waiter, Carlos. He fixed a couple of hiccups (not of his making) with a smile and generosity. He was exactly the right balance of friendly and attentive without being too much. His colleagues supported him brilliantly as well. Carlos is a huge asset to this restaurant.More

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager A, General Manager at Browns, responded to this reviewResponded 7 May 2024

Bazil1203, we're so glad that we were able to go above and beyond your expectations and we are very happy we could provide you with a positive experience! We are happy to pass along your comments to the team here at Browns Kingston! Have a...More

Reviewed 25 February 2024 via mobile

Impromptu visit for a coffee Made to feel so welcome Ending up having food and wine , which we were so so pleasantly surprised, particularly the service … please don’t change, it’s so unusual for this to happen xx Want to come back with …...well anyone that wants to come with meMore

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager A, General Manager at Browns, responded to this reviewResponded 26 February 2024

Steppinstoned, we're so glad that we were able to go above and beyond your expectations! We look forward to your next visit - thank you so much for the lovely review!

Reviewed 24 February 2024 via mobile

I’ve recently bought a pair of skechers (a bit before my time but I hasten to add, but I have a lower back issue). However today I’ve had the pleasure of having lunch here (Browns Kingston) and what a pleasant surprise to find how lovely...the staff and food were compared to so many places. Mrs Browns boys would be very proud of you!More

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager A, General Manager at Browns, responded to this reviewResponded 26 February 2024

Grandtour27968360172, we're so glad that we were able to go above and beyond your expectations! We're glad you had such a wonderful experience with us! We hope to see you soon!

Reviewed 20 February 2024 via mobile

We dined here with work on the 31st Jan, so there were a large number of us. The service was excellent, I’m so sorry i didn’t get any names, but every single staff member, from bar staff to waiting staff were excellent. So helpful, hardworking...and welcoming. We obviously ordered a number of drinks and the orders were always spot on and very little waiting time. Food was very good and tasty and compared to other places we have been, the wait time was minimal. I dont live locally but if i am ever back in the area, i would definitely return and would highly recommend Browns to anyone visiting. Well done all!More

Date of visit: January 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager A, General Manager at Browns, responded to this reviewResponded 22 February 2024

Carfoot87, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Browns Kingston. Your satisfaction is our top priority and we're happy you found our staff to be so supportive during your experience here at Browns Kingston....More

Reviewed 17 February 2024

Lovely place and top service. Been coming here for years. Great for a pre-lunch river boat session or dinner with family. Very kids friendly

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager A, General Manager at Browns, responded to this reviewResponded 20 February 2024

Hi Minka B, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

Reviewed 17 February 2024 via mobile

Such lovely and efficient staff members. We was served by Lydia and she was lovely. Highly recommend this restaurant! X

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager A, General Manager at Browns, responded to this reviewResponded 20 February 2024

Hi Macie B, we are very happy to have provided you with such a positive experience! We hope to see you soon!

Reviewed 17 February 2024

Food was lovely and our waitress Anna was really friendly. Thoroughly enjoyed our experience and we would definitely come again!

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager A, General Manager at Browns, responded to this reviewResponded 20 February 2024

Thea D, thank you for your kind review; we are happy to pass along your comments to the team here at Browns Kingston! We hope to see you soon!

Reviewed 13 February 2024

I went with friends to Browns last week for lunch and we had a lovely experience, the food was amazing and the staff very profesional, specially Silvia who was all the time coming and checking if we needed anything.

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager A, General Manager at Browns, responded to this reviewResponded 15 February 2024

Almudena S, we strive for 100% satisfaction, and it is great to see you had such a positive experience wit us! Have a lovely day!

Reviewed 13 February 2024

Wow. Went for a traditional English breakfast and it did not disappoint! Their coffee is also brilliant. Service was absolutely top notch especially our waitress Anna. Definitely would recommend a visit if you’re in the area.

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager A, General Manager at Browns, responded to this reviewResponded 15 February 2024

Henry M, thanks for your praise and kind comments about our team.We strive for 100% satisfaction, and it is great to see you had such a positive experience at Browns Kingston.

Reviewed 13 February 2024

A day or night out with family and friends; the service was really helpful and great with recommendations and food was delicious

Date of visit: January 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager A, General Manager at Browns, responded to this reviewResponded 15 February 2024

Pooja H, thank you for your kind words and this wonderful review, your satisfaction is our top priority.Have a lovely day!

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Questions & Answers
Ask a question
erikajane2013
19 October 2018|
AnswerShow all 3 answers
Response from anni55 | Reviewed this property |
Sorry no just afternoon tea
1
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Andrew R
9 December 2016|
AnswerShow all 2 answers
Response from 918lynnec | Reviewed this property |
i think it's only guide dogs indoors
1
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IosifBortan
12 June 2015|
Answer
Response from BridgetJean | Reviewed this property |
Mate, I have no idea what you are referring to? Are you looking for staff? Don't know what you mean. I don't work there, I visited there....
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BROWNS, Kingston upon Thames - Updated 2024 Restaurant Reviews, Menu, Prices, & Reservations - Tripadvisor

Frequently Asked Questions about Browns

Yes, Browns is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Browns is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4