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Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Breakfast, Lunch, Brunch
CUISINES
Cafe, British, Healthy
FEATURES
Takeout, Seating, Wheelchair Accessible, Highchairs Available
Reviews (232)
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227 results
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Traveller rating
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19
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Reviewed 4 weeks ago

I came here for some 'me time' after dropping off my son at a nearby play date. Got a coffee but before I could order my lunch, a member of staff told me bluntly that my laptop is NOT ALLOWED ON THE TABLE ON THE...WEEKEND. I respect their commercial decision but I have to say this totally embarrassed me in front of all the other customers and ruined my mood . Shame and will not visit again.More

Date of visit: May 2024
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Reviewed 12 April 2024 via mobile

Today I decided to treat my daughter to a brunch. We went to local hero as I have been in the past and it has been great. The staff today were amazing and the food was good however this is where it goes wrong. I...ordered poached eggs on toast which on its own was £9.50 which seemed a little steep. I then added some avocado , some bacon and some mushrooms . Each portion was £4.00!!!! Yes £4 for two tiny streaks of bacon £4.00 for some mushrooms and £4.00 for some avocado. So my food was £21.50!!! For a brunch . My daughters came to £17.50 for eggs Benedict with a bit of salmon and mushrooms. My fault I should have taken us somewhere else as soon as I saw the total bill. While I appreciate businesses have over heads this is just too extreme and greedy. For this reason I would never go back there. Hopefully the owner will listen to his staff who are on the ground working and listening to what customers say but somehow I doubt it 🤷🏼‍♀️More

Date of visit: April 2024
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 March 2024

They should learn how to do coffee before working in a cafe' (espresso was burnt) and most importantly they should learn how to talk to paying customers. Kicking them out because there is no space while they talking to people sitting at the table is...rude and unprofessional. Will definitely advise anyone I know to not even get close to this place!More

Date of visit: March 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 February 2024

We ordered coffee to go and the whole experience was stressful. The barista was rude and annoyed we were standing there (there was nowhere else to stand). She was clearly overwhelmed by the number of orders and was rude to customers. If you don't want...people to send by the coffee order section - maybe have one less table so there's space to wait for your order? £4.50 for a small coffee and I would say the minimum is to not be rude to your customers. I honestly wouldn't mind the price is the people weren't so rude - left a bitter taste in our mouths.More

Date of visit: February 2024
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Reviewed 18 February 2024

I went inside to buy 2 takeaway cappuccinos. My wife and her friend waited sat on their bench outside and were abruptly and rudely told by the manager they couldn't sit there unless they bought a drink. My wife told him her husband was actually...buying drinks...he looked confused, said nothing ( no apology ) and went back in. Perhaps he should learn a few manners when addressing people. They now have a sign saying to 'wait to be seated' as if they are some great establishment. Used to go for breakfasts before he knew the place existed. Rude individual...avoid going.More

Date of visit: February 2024
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Reviewed 10 February 2024

Good coffee, but random claim by (friendly and polite) staff that no laptops allowed over weekend - just when i sat down, not after an hour.. Not sure what the difference is between reading a book or scrolling through mobile, would have been nice to...just be given a time limit one could stay. Asked whether i could see that policy but clearly there wasn't. So nice place for food, but not if one wants to just enjoy a coffee by themselves.More

Date of visit: February 2024
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Reviewed 14 January 2024 via mobile

Lucky discovery when at TEDx. Only wanted a cuppa but say someone else's food and so glad I did. Spectacular. Highly recommended.

Date of visit: January 2024
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Reviewed 13 August 2023

Nice little cafe but felt a bit of a rip off. I ordered the eggs benedict and added advogado as extra and asked a bit of chilli flakes. I was charged £5.45 on top for that… and ordered a smoothie that was nice.. the food...was nice but there were two pieces of bread with a tiny amount of salmon with two small eggs for £18.50 with the extra. Definitely not value for money. I appreciate the cost of food has gone up but way too expensive for what you get and be charged almost £6 for a avocado and a bit of chilli flakes. Will have to think twice before going back.More

Date of visit: August 2023
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Reviewed 6 August 2023

Arguably the best coffee in Kingston. Avoid the bland chains and head here for a real coffee. Lovely, friendly and welcoming staff is just a bonus!

Date of visit: August 2023
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Reviewed 19 June 2023

I was there with my baby today . The girl I supposed manager was so rude and noisy . My baby was sleeping . She saw but she made terrible noise at least five times . Baby woke up at every time .. I looked...at her when she is making this noise and she started to make more and more .. she was really so rude !More

Date of visit: June 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 September 2022 via mobile

Very friendly service, good and nice cake selection, very good coffee. Warm and convivial atmosphere in a relatively small cafe. Prices are reasonable.

Date of visit: September 2022
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Reviewed 12 March 2022 via mobile

Really good coffee, great flavour and the right temperature. Expensive compared to other local outlets (£3.30 for a very small latte), but personally I would rather pay a bit more for a great-tasting coffee than I’m used to paying for the bland stuff they serve...in Costa/Starbucks.More

Date of visit: March 2022
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Reviewed 3 February 2022 via mobile

Visited lunchtime, had a focaccia, coffee and orange juice. All were good except the price of £14.90. That’s not value for money, that’s being ripped off. Also noticed they charge £4-5 for a piece of cake. Nice place, staff friendly and produce good but charging...people this amount of money is not.More

Date of visit: February 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 December 2021

Shocked by the now poor menu, very high pricing and rude service. We have always enjoyed an early breakfast here, particularly at this time of year. Park early, breakfast and and then a bit of Christmas shopping. Today though we visited, They no longer do...the full breakfast menu and have a very limited choice. We ordered two coffees, scrambled eggs with avocado and bacon, a resounding £34.00! Eggs were bland and unseasoned. Coffee was ok. I was told that they “Do not serve sauces!” When I asked for ketchup. What a shame, we will not be going back. There are now better places in Kingston. Given it was quite empty today, I think we are not alone in thinking this.More

Date of visit: December 2021
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Reviewed 4 November 2021 via mobile

Every Thursday we come up to Surbiton to babysit our 1 year old grandson. If the weather's nice we'll walk along the towpath towards Kingston. Today was one such day, but agreed that we needed some sustenance as a reward so we decided to have...a coffee and cake at the 'Local Hero' in Thames Street. First time there. Staff very friendly. Two flat whites were excellent ... served hot, with a 'nutty' bean flavour that was pleasantly different. My chocolate brownie was to 'die for'; all chocolatey and gooey. My wife's 'mandarine and chocolate' cake (GF) was excellent, too. Nuff said. Us two oldies will be back there very soon.More

Date of visit: November 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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LOCAL HERO, Kingston upon Thames - 22 Thames St - Updated 2024 Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about Local Hero

Yes, Local Hero offers takeaway services.

Local Hero is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 3.5