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Travellers' Choice2023
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
£8 - £20
CUISINES
Asian, Thai
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about
Reviews (807)
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All reviews thai food calamari satay spring rolls salad the river kingston riverside food was amazing joss branch
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Reviewed 1 week ago

I had an awesome dinner! Lovely place to eat :) The food was incredible - the Soyamari was insane - no other word for it! I had the soya salad too. Thank you so much

Date of visit: May 2024
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Reviewed 14 May 2024

I ordered a vegetarian noodle dish as my main course. It was £15 and incredibly small. I left hangry and won't return. Nice location on the Thames though.

Date of visit: May 2024
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Reviewed 12 May 2024 via mobile

Do not eat here the so called manageress is rude and barking orders at her staff. Treats them like dogs. I was so embarrassed by it I cancelled my food orders and left.

Date of visit: May 2024
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Reviewed 27 April 2024

I've never been here before, but my friend recommended it and that was certainly a good call. I ordered Chicken pad Thai, which was delicious and my friend ordered chicken sweet and sour and egg fried rice. She said it was different to the usual...sweet and sour but thought it was very tasty. Ordered prawn crackers and I will admit, they had a little bit of a kick to them, I certainly couldn't eat too many. Thought the food is reasonably priced, however the drinks were very expensive - over £5 for a cloudy lemonade. The staff were very polite and friendly. I would recommend and the views of the river are lovely.More

Date of visit: April 2024
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Reviewed 7 April 2024

This was the second time, I have been here, came in for an early dinner. The food was really sub-par but the worst was the jungle chicken curry, the spices and chicken were not really mixed well and the chicken was undercooked and smelly. We...gave the feedback to the server who then proceeded to check with the kitchen and he came back stating that they don't cook chicken and it comes pre-cooked. We explained to him that we really didn't need this to be countered and it was feedback. Quite disappointing for the price you pay, when you have so many options like comptoir next door and this wasn't cheap, not going back.More

Date of visit: April 2024
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Reviewed 29 December 2023

From the moment we got to the venue, the waitress seemed uptight about us having a pram. She told us, didn’t ask us politely but TOLD us to put the pram elsewhere in the restaurant and not at our table side. We chose to keep...the pram next to our table with ample space for them to move around during a somewhat busy shift because we had a four year old with us that would run around if we didn’t keep the pram where it was to isolate him to one area. When we called the same waitress to take our order, she clearly was unimpressed that we kept the pram there even after explaining why and stood there awkwardly as if waiting for us to change our minds. After receiving the prawn crackers from lunch menu for two children, we still hadn’t received a very simple edamame starter for the other child who waited probably nearly 20+ mins more after the prawn crackers. After asking 2 different waitresses who seemed to take the information and ignore it, I chose to ask the waitress who took our order instead. Upon asking where the edamame were she jumped to the defence immediately and said abruptly ‘it will come with the main course’ to which I replied ‘both the other starters have arrived (the prawn crackers) but my niece is still waiting’ she then argued back ‘it’s not a starter it’s a snack and it will come with the main course’ I then replied ‘you never told us it would come with the main course’ and how does that make sense when the prawn crackers had already arrived? The waitress remarkably still stood there and continued to want an argument whilst we had 3 children under 9 on our table starting to get upset. Before I lost my temper and wasted anymore energy on this pathetic excuse of a woman, I turned away and ignored her. When the bill arrived, I called the manager over and explained exactly why I wouldn’t be paying the service charge and when I pointed out the member of staff who caused the issue, she looked over and smirked at me. The manager did apologise and gave us discount offers for our next visit at any of their branches but this won’t be happening. The waitress was a disgrace and should be ashamed of herself and her ugly attitude. The manager did say she would be speaking to her about her attitude in her next performance review though. Haha. Sorry not sorryMore

Date of visit: December 2023
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Reviewed 29 December 2023

We had a terrible experience with a member of staff. We visited 28th December 2023. 4 adults and 3 children. Very very slow service. We had to keep asking for my nieces snack and the waitress kept arguing, literally arguing, saying it is not a...starter and it comes out with their main (which no one told us when we ordered, so everyone had their snack/starter whilst she was still waiting, a young 9 year old, hungry). This waitress was very very rude in front of my two nieces and nephew, still arguing with me and pointing at me. She did not care that other customers could hear and see her. She had the cheek to say to me, a paying customer, "you're wrong actually" and smirked. Absolutely awful customer service and behaviour. My niece told me when we left on the way home, that, the waitress stuck her tongue out at her.More

Date of visit: December 2023
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Reviewed 19 December 2023

Ordered the calamari which seemed a bit soggy , hadn’t had it for ages so thought it was ok. Checked later and found it should have been crisped in the wok. Probably wok was not hot enough. Followed with a jungle curry which was not...spicy enough, also, the chicken had definitely not been cooked in the sauce and was quite chewy. Service was well meaning if not particularly professional. Ok but not as good as it was.More

Date of visit: December 2023
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Reviewed 13 October 2023 via mobile

We were visiting our daughter who lives locally. We like to try new places so chose here as my daughter and her partner are both vegan and there is a good selection. Service was ok; it was hard to catch anyone’s eye as they kept...their heads down. We had a bottle of wine, beers and two courses each - the bill came to £201 which included a 10% service charge which we were happy to pay. When paying, the waitress commented “wow, that’s half what I earn in a week”. We felt it was an inappropriate comment, given the service charge. We are happy to tip extra when the service is warranted but this left us feeling pressured to do so.More

Date of visit: October 2023
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Reviewed 7 October 2023 via mobile

Very disappointed with the response to having had a whole bottle of beer spilt over my wife. Not only was the beer included on the bill but the service charge was automatically included. Upon querying the bill, neither could be refunded. The food was great...but there was no recognition of the inconvenience caused - other than the offer of a takeaway beer. Hardly the point in the circumstances. We refused. I would hope that the management and staff are better trained to learn how to deal with this sort of mishap in the future. Thankfully, and hopefully, the stains will wash out.More

Date of visit: October 2023
Helpful?1  
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Reviewed 26 September 2023

Came here with my mum earlier today, the food was lovely and atmosphere was very nice for a lunch time especially. However the highlight of the meal was Veli our server, very rare to have such attentive and friendly service for a restaurant with such...a quick turn around of tables. Thoroughly checked up on our food, we were never waiting too long and just generally always had a welcoming smile. Big thank you to Veli!More

Date of visit: September 2023
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Reviewed 16 September 2023 via mobile

We opted for chilli beef Roti and pad Thai omelette from the breakfast menu - it was absolutely cracking! Gorgeous setting by the river, excellent service and amazing food! Will definitely be returning very soon.

Date of visit: September 2023
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Reviewed 20 July 2023 via mobile

Arrived with my daughters to celebrate a birthday. Sat in the outdoor area in the sunshine. Ten minutes later having not received any attention apart from the initial greeting, a member of staff shut the canopy without discussion. On approaching the manager, she/they reacted testily,...offering no apology, in actual fact being rude & aggressive. Have been visiting this restaurant since it opened & have never experienced such appalling treatment. The excuse of being short staffed does not make outright rudeness acceptable. My suggestion is that new management is desperately required here before even more customers are lost.More

Date of visit: July 2023
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Reviewed 18 July 2023 via mobile

Calamari was amazing I really loved it and would really recommend coming back just for the calamari alone. Really good service and atmosphere

Date of visit: July 2023
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Reviewed 15 July 2023

Really great food and good portion sizes. The service was lovely also, was served by Sumant who was super attentive and friendly!

Date of visit: July 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Adventure60457752062
5 January 2019|
AnswerShow all 4 answers
Response from Alison717 | Reviewed this property |
Reasonable, maybe like 25 pounds
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BUSABA KINGSTON RIVERSIDE, Kingston upon Thames - Updated 2024 Restaurant Reviews, Menu, Prices & Restaurant Reviews - Food Delivery & Takeaway - Tripadvisor

Frequently Asked Questions about Busaba Kingston Riverside

Yes, Busaba Kingston Riverside offers takeaway services.

Yes, Busaba Kingston Riverside offers delivery services.

Busaba Kingston Riverside is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 3.5