The hotel and pub itself is undergoing a renovation so the outside looks like a building site, this isn’t too much of an issue but it would have been nice to be informed before I arrived as it was quite uncomfortable to be sitting in...my room with builders outside my window. The hotel room is spacious but so dirty. They seriously need to hire some housekeeping, the floor was unhoovered, the sides hadn’t been wiped down, the bin had not been emptied, the sink had hair inside, the shower had mould growing up the wall and the worst part is the toilet did not have a toilet seat. Instead I had to sit on the rim of an unwashed and simply gross toilet. The bed is so uncomfortable, I literally got no sleep as it felt like small knives were stabbing me with every movement I made. The bed sheet did not fit the mattress so it kept popping off at the sides. The lamp next to my bed did not work, and the main light bulb is so dim. On the plus side, the staff are so lovely! And the absolutely tiny tv did give me a giggleMore

From the other review it looks like this is quite a nice pub, unfortunately myself and my partner stayed in one of their rooms and didn't drink in the pub. For £45 a night we were expecting a basic room for function and nothing else...not anything fancy but we also expected the room to be at least clean. I have no idea when the room was last checked before we stayed in it. There was a pile of either pubic hair or facial hair in a pile in the corner of the shower tray and on the power shower unit was a nicorete patch so old it was no long white. those were the worse of several things like, room wasn't hoovered, the glass mugs for morning coffee were so filthy the glass was no longer transparent and the batteries in the tv remote had leaked slightly inside the remote (which was also a different brand from their new tv). The latter issues i could have forgiven but the hair and patch in the shower isn't on. We left the room at 9am as we didn't want to stay in the room any longer than we had to and unfortunately there was nobody around for us to make a complaint to. We contacted booking.com as they were who we booked the room through but they advised us to contact The Prince of Wales first, so we did, which they ignored. Booking.com then got in touch and informed us that The Prince of Wales weren't going to offer any kind of refund. Again we are aware that £45 a night isn't going to be a night at the Ritz but cleanliness is all i really expect for that much money a night.More

I think we may have stumbled across the Ghetto of Reigate. On arrival we noticed the glass in the door was boarded up, and there was piles of rubbish either side of the stairs. Staying optimistic we headed upstairs to our room. We thought we'd...close the curtains and put the TV on, the curtains were completely transparent in one window, and in the other window the curtains were too small to cover the window. Light was beaming in from the platform of the train station which we were overlooking. We soon realised, after having looked for the TV control, that the lack of curtain was actually quite handy, given the fact that we had no lightbulbs. So we could use the light from outside! Genius idea to assist with global warming! Luckily we had a phone to check the time as the light was so bright all night I couldn't tell when morning had actually come.... The toilet was across the hall and didn't have a sink to wash your hands as this was in the bedrooms, 2 issues here, the towel to dry your hands was in the toilet. So one would use the toilet, touch all the door handles with dirty hands to walk to room to wash hands, then touch dirty handles on the way back to the toilet to dry your hands?? But at least my Fitbit logged the steps right! Surely that's a bonus? After the phone confirming it actually was morning we got ready to leave! Credit where credit is due there was a lovely supply of teas,green tea, chamomile, coffee etc, and also plenty of salt and peppers from McDonald's which the staff had kindly made the effort to acquire. Finding that we only had one cup, ( The other belongs to a guy called Ken ) we decided to skip the tea and leave as fast as we could! As we headed down the stairs, there was a mini assault course, of shoes, socks, a wallet and phone strewn all over the stairs suggesting that one of the other guests had either a very good - or very bad night? Lastly please be careful if you are feeling romantic, the head board isn't actually attached to the bed and the bed moved across the room meaning the headboard could possibly fall on top of you and cause a nasty injury! Enjoy your stay......More