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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Pub, Bar, Spanish, British
Meals
Lunch, Dinner, Drinks
FEATURES
Reservations, Seating, Free off-street parking, Television, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments, Free Wifi, Outdoor Seating, Accepts Credit Cards
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Reviews (53)
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Reviewed 23 December 2023

According to their website this hovel is "It’s the kind of pub you won’t want to leave in a hurry - and four great guest rooms mean you don’t have to. Enjoy a relaxed and comfortable stay in Reigate, and wake up to a beautiful...breakfast hamper every morning" There was no heating in our rooms, the toilets are filthy, mold around the windows, stained and filthy toilets, cups that are stained and unwashed.. no breakfast hamper, (thank god) and nobody around to check out (8;00AM) .All in all a pig-pen that should either close or change management or ownership.More

Date of visit: December 2023
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Reviewed 5 October 2023 via mobile

Functional room, kettle etc, en suite. Ventilation not great (one window wouldn't open, and double bed definitely needs a new mattress. Convenient. Good value.

Date of visit: October 2023
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Reviewed 15 July 2023

Booked to stay one night - Nil welcome from staff - horrible atmosphere- completely disinterested - booked a room with a private bathroom - found I was sharing with the whole of the top floor - bathroom door would not shut - the rear of...the building door left open - Unsafe!! room standard poor - dirty - expensive - FELT SO UNSAFE I BOOKED A TAXI AND LEFT.More

Date of visit: July 2023
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Reviewed 19 December 2022

What a place, its like something from the dark ages and very expensive,especially when you compare it to a travel lodge or alike There were no towels in the room, Little to no loo roll in the poor and very dimly light bathroom, with a...broken loo. Very cheep beds with poor quality bedding, The place stunk of smoke, both in the stairwells and in the rooms. Clearly not applying the law on this subject in a work place. Honestly... Don't stay here unless you have no other choiceMore

Date of visit: December 2022
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Reviewed 15 September 2022 via mobile

I wouldn't stay here again for the following: - Room was unclean - Room was unprepared - Staff had not checked the room before letting me go in - Items from previous people staying there were still in the room - All plugs in the...room except 1 were short circuiting. It was insanely dangerous. - No breakfast was provided - WiFi did not work although they have you connect to one. The download speed was so slow that I couldn't open Google without waiting 45 seconds. Please do not waste your money, just go stay in a travel lodge.More

Date of visit: September 2022
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Reviewed 12 September 2022

This is the worst hotel accommodation I have stayed at, if I could give 0 stars I would, the bathrooms are filthy with masking tape on the shower door and a disgustingly dirty with grime on the shower tray and plug. The carpets were also...dirty and needed cleaning and hoovering. We had to ask for towels and had to wait 20 minutes while they went in the dryer. There was no tea or coffee in the welcome tray…… I could go on. For £80 per night this establishment is a disgrace, do not stay thereMore

Date of visit: September 2022
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Reviewed 6 April 2022 via mobile

The hotel and pub itself is undergoing a renovation so the outside looks like a building site, this isn’t too much of an issue but it would have been nice to be informed before I arrived as it was quite uncomfortable to be sitting in...my room with builders outside my window. The hotel room is spacious but so dirty. They seriously need to hire some housekeeping, the floor was unhoovered, the sides hadn’t been wiped down, the bin had not been emptied, the sink had hair inside, the shower had mould growing up the wall and the worst part is the toilet did not have a toilet seat. Instead I had to sit on the rim of an unwashed and simply gross toilet. The bed is so uncomfortable, I literally got no sleep as it felt like small knives were stabbing me with every movement I made. The bed sheet did not fit the mattress so it kept popping off at the sides. The lamp next to my bed did not work, and the main light bulb is so dim. On the plus side, the staff are so lovely! And the absolutely tiny tv did give me a giggleMore

Date of visit: April 2022
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Reviewed 27 March 2022

From the other review it looks like this is quite a nice pub, unfortunately myself and my partner stayed in one of their rooms and didn't drink in the pub. For £45 a night we were expecting a basic room for function and nothing else...not anything fancy but we also expected the room to be at least clean. I have no idea when the room was last checked before we stayed in it. There was a pile of either pubic hair or facial hair in a pile in the corner of the shower tray and on the power shower unit was a nicorete patch so old it was no long white. those were the worse of several things like, room wasn't hoovered, the glass mugs for morning coffee were so filthy the glass was no longer transparent and the batteries in the tv remote had leaked slightly inside the remote (which was also a different brand from their new tv). The latter issues i could have forgiven but the hair and patch in the shower isn't on. We left the room at 9am as we didn't want to stay in the room any longer than we had to and unfortunately there was nobody around for us to make a complaint to. We contacted booking.com as they were who we booked the room through but they advised us to contact The Prince of Wales first, so we did, which they ignored. Booking.com then got in touch and informed us that The Prince of Wales weren't going to offer any kind of refund. Again we are aware that £45 a night isn't going to be a night at the Ritz but cleanliness is all i really expect for that much money a night.More

Date of visit: March 2022
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Reviewed 19 September 2021 via mobile

I think we may have stumbled across the Ghetto of Reigate. On arrival we noticed the glass in the door was boarded up, and there was piles of rubbish either side of the stairs. Staying optimistic we headed upstairs to our room. We thought we'd...close the curtains and put the TV on, the curtains were completely transparent in one window, and in the other window the curtains were too small to cover the window. Light was beaming in from the platform of the train station which we were overlooking. We soon realised, after having looked for the TV control, that the lack of curtain was actually quite handy, given the fact that we had no lightbulbs. So we could use the light from outside! Genius idea to assist with global warming! Luckily we had a phone to check the time as the light was so bright all night I couldn't tell when morning had actually come.... The toilet was across the hall and didn't have a sink to wash your hands as this was in the bedrooms, 2 issues here, the towel to dry your hands was in the toilet. So one would use the toilet, touch all the door handles with dirty hands to walk to room to wash hands, then touch dirty handles on the way back to the toilet to dry your hands?? But at least my Fitbit logged the steps right! Surely that's a bonus? After the phone confirming it actually was morning we got ready to leave! Credit where credit is due there was a lovely supply of teas,green tea, chamomile, coffee etc, and also plenty of salt and peppers from McDonald's which the staff had kindly made the effort to acquire. Finding that we only had one cup, ( The other belongs to a guy called Ken ) we decided to skip the tea and leave as fast as we could! As we headed down the stairs, there was a mini assault course, of shoes, socks, a wallet and phone strewn all over the stairs suggesting that one of the other guests had either a very good - or very bad night? Lastly please be careful if you are feeling romantic, the head board isn't actually attached to the bed and the bed moved across the room meaning the headboard could possibly fall on top of you and cause a nasty injury! Enjoy your stay......More

Date of visit: September 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 July 2021

I visited this pub last week as it was located right next to Reigate station, which was convenient for me as I was travelling by train. The pub building is excellent; the outside is adorned with old fashioned painted signs, while the inside is filled...with old posters, photos, signs and even the smokebox from a steam locomotive. Upon entering the pub I received a very warm welcome from the bar staff, who allowed me to move to a different table from the one I was originally allocated. They also showed me the menu, which mainly consisted of pizzas, so I went for a margherita one. At the same time as ordering the pizza I went to get a pint, but unfortunately there was no cask ale available. The other reason I had made the journey to this pub was because it is owned by Shepherd Neame, one of my favourite breweries, and living in the Midlands I don’t often get the chance to enjoy their beers on draught. Nonetheless, I realised that this was out of the immediate control of the staff, so instead went for a pint of Spitfire Lager, which was very refreshing and well served. Not long after my pizza arrived, and I was a bit underwhelmed by its size considering it cost £8.95. It was very tasty, and also included some salad and a garlic mayo dip, but I just felt that for the price it could have been a bit larger. The pizza was also served in a cardboard tray, although there might have been practical reasons for this stemming from COVID-19. It was a bit of a shame as I think that if they made their portion sizes a bit more generous then they would do really well. That said, the staff were very friendly and clearly a lot of effort has gone into making the pub appealing to visitors, so I will be visiting again the next time I’m passing through Reigate.More

Date of visit: July 2021
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Reviewed 24 July 2021

Very very sad to see a pub go down hill so fast. The chef has obviously changed as so has the standard of food.... All but 3 or 4 of the staff are under 18. They stand around talking about chatting. The young bar lady...spent most of the time openly and loudly discussing her sex life with her male friend who was drinking at the table near by very loudly. Only one Ale on tap and tasted rotten. No decent larger and no decent food. Shame as it could be a great pub.....More

Date of visit: June 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 April 2021

The Prince of Wales has got a NEW CHEF and the menu is great. From pie and a pint £10 to a nando's quick bite, there is something for everyone. Bookings taken for a space in the garden atm. Well done Katie and her team....Fantastic service and excellent food (the chef will help make your food order downsized for children) so all welcome. Well worth a visit.More

Date of visit: April 2021
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 February 2020

Visited this pub a few times recently, fantastic, friendly bar staff charlotte & Katie were both Welcoming and very knowledgeable of the drinks they serve.

Date of visit: February 2020
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Reviewed 10 February 2020

Went in there on Saturday. Completely dead except two punters at the bar. The young bar lady spent most of the time openly and loudly discussing her sex life with her male friend who was drinking at the bar who was playing video after video...very loudly. Only one Ale on tap and tasted rotten. Left straight away. it used to be a great pub. Will never go back unti the management changes.More

Date of visit: February 2020
Helpful?4  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 December 2019

Visited the Prince of Wales yesterday (Christmas Day). Where do I start?? Lovely young lady behind the bar trying to do her best. Alone, which I’m sure doesn’t meet health and safety regulations...but anyway. Pub as always, if you have done your research, was really...busy. Drinks ran out, man staying in b&b got locked out, young lady behind bar could not keep up with chaos, rightly so. She tried to contact manager...to no avail. Ended up in tears in toilet! Guess what? Locals rallied around and went behind bar, served drinks and collected glasses. Consoled the young lady. Will I go back? I very much doubt it.More

Date of visit: December 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
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Dawn H
1 April 2018|
Answer
Response from 791theresaw | Property representative |
Hi Dawn, yes Dogs are very welcome at The PoW but they must keep their owners on a lead.
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PRINCE OF WALES, Reigate - Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about Prince of Wales

Prince of Wales is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 3.5
  • Value: 3.5
  • Atmosphere: 3.5