I was early to meet a friend and as I don't like supporting big global organisations but prefer to support small local businesses, thought I would treat myself to a coffee here. I've been twice before, for Afternoon Tea, and been very disappointed on both...occasions but thought things might have improved. They haven't. When I asked if I could have just a coffee I was told that I couldn't have a table (although the place was nearly empty). I explained that I would only be ten minutes maximum, and was then shown where I could sit. My order was a double espresso which came very, very soon after I sat down and was lukewarm to the point of being almost being cold and not pleasant to drink. As I was sitting with my back to the counter and coffee machines I couldn't see if the coffee had simply been poured ready-made from a jug, but that's my suspicion. Espresso coffee should be served very, very hot. While I tried to drink the concoction, another group of people came in and were greeted with the same negative attitude. They were then grudgingly told that the table was needed at 2.00pm. It was 12.45 t the time. Seriously, more training in customer greeting is needed. I don't care who you are or what your personal circumstances are, if you are the "face" of a business you need basic customer service skills. I won't be returning.More