Kids really liked the icecream, and there was lots of choice, but this has really had an impact on waiting times. At 10.30 on a Sunday morning you shouldn't have to wait over 40 minutes for an icecream.

We’ve been coming for over 40years for which has always been the best ice cream but they have become very expensive with smaller portions which is a shame .

I visited with my sister last week. We sat inside as weather was mixed. First of all we had to queue to order and then wait at the counter while the drinks and toasties were made and take them back to tour table. Complete opposite...to customer service. When you go out with someone else you imagine you'd be sat with them, not standing in a queue then waiting to serve your own food, while your companion sits at the table on their own. We then ordered ices creams and as it was a first visit we decided to 'go mad' and have a sundae. What a disappointment. They came straight out of the freezer cabinet already made up (presumably some hours earlier) and as a result the caramel sauce was frozen, the caramel shortbread was frozen solid and the contrasts in texture and flavour that would be expected were lost. We wouldn't return. Poor service and poor product. The staff were doing their best but whoever has decided the approach to service needs to re-think!More

Absolutely disgraceful price hike on everything again £3.45 for a coffee while all other minchella coffee shops are about 50 to 6o pence cheaper. Not just the coffee but everything they sell. Costa prices but not Costa value or taste

Popped by with the kids for an ice cream and coffee. Thought we'd sit in. It took 45 minutes to get served! So long I had to go and renew the parking, find out you can't when parked outside, moved the car, legged it back...and my kids still hadn't budged in the queue. I don't think I'm way off the mark in saying they served one person at each hatch every 5 minutes. How can it take so long? It's putting sauce on ice cream, they're not freezing it while you wait. I saw four staff: - the 'new' member, asking people what they'd just ordered at least 2 times. - the wafer stylist - methodically placing wafers into the ice cream with such a level of calm precision, I'm surprised they didn't use a spirit level. - the poor tidy-upper, running back and forth from the kiosk, trying to clean up. - the stressed-looking senior person, trying to keep it all together. Maybe they need more, maybe it could just be more efficient, or maybe they think the place is so popular, no one cares. For what it's worth, the ice creams are nice (although the Crescent Cafe is better), but it's really not worth waiting that long for, especially with the kids getting really fed up (I'm not sure what food is). I was so wound-up, I had to moan about it on here, even though they don't sell burgers.More

Usually love Minchella ice cream. Today we tried the pistachio sundae however we were both very disappointed. It tasted awful and way too sweet. Complete waste of money as neither of us could eat it. Will stick to Lickety Split for flavoured ice-cream in the...future.More

Went on Sunday 5th February after a short beach walk with my assistance dog. We entered as usual and found a table, I went and ordered only for a staff member to tell me that they only allow guide dogs inside. Considering that this is...illegal and pointed this out the staff member concerned and quoted the dda and equality act, they responded well its only an act and not law or rules. Since then I have complained directly to the owner but heard nothing back from him yet. Will be Considering going elsewhere to spend my money in future, as we have been in before this event without problems. Let's see if TripAdvisor removes this review as they have with the last one.More

Popped in for refreshments while on a beach walk. When I saw the pistachio sundae on the menu I had to have it. It was a thing of beauty. Everyone else liked their treats too. Chocolate milkshakes were quite chocolatey as were the hot chocolates....Go if you’re into that kind of thing.More

Called in here for some hot drinks and scones whilst exploring the beach one afternoon. The place was immaculately clean and quite busy. There are inside and outside tables. There is car parking alongside the main road and car parks quite nearby. The scones were...an absolute treat and the teas and coffees quite satisfactory. Well worth a visit.More

Came earlier to buy 2 tubs. Young girl seemed more preoocupied and annoyed by the length of the queue behind us as they were closing. So much so that she forgot parts of our order, placed the flake on the counter instead of in the...tub and forgot the sauce. Worst part was the serving size, I remeber when the staff would level off the tubs but for nearly £8 we barely got 3 scoops between us and my partners was barely half full, while other people after us got loads. I get staff get frustrated if its close to closing and theres alot of people there but good customer service is not showing that to the people youre currently serving. It just seems its going downhill and not good value for the product.More

Have been eating minchella ice cream for 60 years and every time its like discovering the best ice cream, never dissapointing.

Generally happy with service and products I best at least once a week on my motorcycle. However I was very dissatisfied on Friday when I visited (for the second time that day) with my son and daughter. I ordered the same flat white coffee as...I always do. The coffee was in a smaller cup than it was earlier in the same day. Also I was served 2 ice creams first then waited in excess of five minutes for my coffe in which time the I e creams had melted all over my hands. Not a very good overall experience or value for moneyMore