Popped by with the kids for an ice cream and coffee. Thought we'd sit in.
It took 45 minutes to get served! So long I had to go and renew the parking, find out you can't when parked outside, moved the car, legged it back...and my kids still hadn't budged in the queue.
I don't think I'm way off the mark in saying they served one person at each hatch every 5 minutes.
How can it take so long? It's putting sauce on ice cream, they're not freezing it while you wait.
I saw four staff:
- the 'new' member, asking people what they'd just ordered at least 2 times.
- the wafer stylist - methodically placing wafers into the ice cream with such a level of calm precision, I'm surprised they didn't use a spirit level.
- the poor tidy-upper, running back and forth from the kiosk, trying to clean up.
- the stressed-looking senior person, trying to keep it all together.
Maybe they need more, maybe it could just be more efficient, or maybe they think the place is so popular, no one cares.
For what it's worth, the ice creams are nice (although the Crescent Cafe is better), but it's really not worth waiting that long for, especially with the kids getting really fed up (I'm not sure what food is). I was so wound-up, I had to moan about it on here, even though they don't sell burgers.More