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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Asian, Thai
Special Diets
Vegetarian Friendly
Meals
Lunch, Dinner
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meals, features, about
Reviews (175)
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175 results
Traveller rating
66
62
18
14
15
Traveller type
Time of year
LanguageEnglish
Traveller rating
66
62
18
14
15
Show reviews that mention
All reviews thai food sticky rice crab claws mixed starter salt and pepper squid duck set meal nice restaurant pleasant atmosphere staff were attentive two courses take away fantastic food veg
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Reviewed 14 February 2021 via mobile

Ordered at 5pm picked up on time at 6pm. Awesome meal and service. Recommend 100%. Particularly liked the beef stir fry with chilli and garlic!! Will use again soon. Thank youMore

Date of visit: February 2021
Helpful?
C&C, Agency / Consultant at Lemongrass, responded to this reviewResponded 19 February 2021

Dear Andrewms71, Thank you for your review and recommendation. It is fantastic to hear that you enjoyed your meal and were pleased with the service received. We look forward to seeing you again soon for some more beef stir fry! Kind regards Lemongrass Management. If...More

Reviewed 9 February 2021

I ordered from here on Saturday and was EXTREMELY disappointment by the food and service. It wasn’t even just not nice- more than one dish was totally inedible. It cost a fortune too and when I called to complain they said someone will call me...More

Date of visit: February 2021
Helpful?
C&C, Agency / Consultant at Lemongrass, responded to this reviewResponded 19 February 2021

Dear Lola, Thank you for taking the time to write a review. I am sincerely sorry to hear that you were unhappy with our food. I will be sure to speak with the staff about your experience so that we can improve going forward. I...More

Reviewed 1 January 2021

Booked an order for New Year’s Eve at 6 pm for 8pm pick up. Arrived before 8 and for the next hour no food and constantly lied to with unfulfilled promises of It will be soon or ready shortly. Having paid when order phoned ,...More

Date of visit: December 2020
Helpful?3  
C&C, Agency / Consultant at Lemongrass, responded to this reviewResponded 23 January 2021

Dear Ian S, Thank you for taking the time to write a review. We are sorry to hear that you had to wait so long for your takeaway. As you can imagine New Years Eve was a very busy evening for us, albeit not an...More

Reviewed 31 December 2020 via mobile

We ordered our New Year’s Eve the previous day. When we went to collect our food they made us wait for almost two hours so we decided to leave as they wouldn’t tell us when the food would be ready. They did not apologise once....More

Date of visit: December 2020
Helpful?2  
C&C, Agency / Consultant at Lemongrass, responded to this reviewResponded 23 January 2021

Dear Isma1985, Thank you for taking the time to write a review. We are sorry to hear that you had to wait so long for your takeaway. As you can imagine New Years Eve was a very busy evening for us, albeit not an excuse....More

Reviewed 31 December 2020 via mobile

I pre-ordered a takeaway collection a day ahead for 8pm. I arrived at 8pm and was told it’d be ready “soon”. An hour later I left with no food. As did 4 other people in the gradually building queue. One of those who requested a...More

Date of visit: December 2020
Helpful?3  
C&C, Agency / Consultant at Lemongrass, responded to this reviewResponded 23 January 2021

Dear Robberyj, Thank you for taking the time to write a review. We are sincerely sorry to hear that you were let down by our service on this occasion. We take on board your comments and look to improve on this in the future to...More

Reviewed 8 December 2020

Ordered a midweek takeaway from here and it was amazing! Polite staff, quick delivery and delicious food. Well cooked succulent chicken and everything was tasty and not overly salty or greasy. Will defo eat here again, what a great find.More

Date of visit: December 2020
Helpful?
C&C, Agency / Consultant at Lemongrass, responded to this reviewResponded 15 December 2020

Dear Becca B, Thank you for your review and great feedback. We are delighted to hear that you enjoyed your takeaway and were pleased with your service received. We look forward to welcoming you again soon. Kind regards Lemongrass Management. If you have not done...More

Reviewed 25 October 2020 via mobile

Just moved to the area and really wanted a good Thai delivery. Took 1 and 1/2 hours to arrive and had to go out in the rain to tell the driver where to come even though sat nav is accurate. The green curry and stir...More

Date of visit: October 2020
Helpful?3  
Reviewed 26 September 2020

we ordered a meal for out anniversary for a set time, they called to say would be late. thats fine, great for letting us know. then go to collect only to wait another half hour for food! no apologies for having to stand outside. then...More

Date of visit: September 2020
Helpful?2  
Reviewed 5 September 2020

Recommended lemongrass over Kemp Thai which was the worst idea ever. We ordered the takeaway, took nearly 2 hours and it was the worst takeaway I’ve ever had, was cold and inedible. The restaurant hung up on us twice, laughed in our face when we...More

Date of visit: September 2020
Helpful?2  
ClickAndClimb, Agency / Consultant at Lemongrass, responded to this reviewResponded 6 September 2020

Dear Debimason, Thank you for taking the time to write a review. I am sincerely sorry to hear that you were let down by our service and unimpressed with our food. Our service and timekeeping is usually of a high standard, but it seems that...More

Reviewed 5 August 2020

The restaurant is bright and clean , but the service left a lot to be desired . The waitstaff didn’t know how to smile and the service was excruciatingly slow. We waited for over half an hour for the quick lunchtime set meal. The salt...More

Date of visit: August 2020
Helpful?2  
ClickAndClimb, Agency / Consultant at Lemongrass, responded to this reviewResponded 8 August 2020

Dear Mrs C Thank you for taking the time to write a review. I am sincerely sorry to hear that you were let down by our service and unimpressed with our food. I can completely appreciate your frustration. Our service and timekeeping is usually of...More

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Questions & Answers
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JSmithy1980
3 January 2021|
Answer
Response from Isma G | Reviewed this property |
I did not. The lack of sympathy was probably the most infuriating thing.
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Frequently Asked Questions about Lemongrass

  • Yes, Lemongrass offers takeaway services.

  • Yes, Lemongrass offers delivery services.

  • Lemongrass is rated accordingly in the following categories by Tripadvisor travellers:
    • Food: 4
    • Service: 4
    • Value: 3.5
    • Atmosphere: 4