My and my husband went here for a birthday lunch with his mum and our daughter. We booked a table for 3.15pm and the menu looked amazing. Just as we arrived two groups entered before us. One a big group of 9 and another a...smaller group of 4. the big group of 9 apologised for being "a little late" and asked to be seated.
My husband overhead a conversation between staff saying that they were in fact over an hour late. Despite, this and despite two more groups behind them - they were seated, then the next group whose booking was also at 3.15 were seated.
When it was our turn to be seated, strangely our table table "wasn't ready" and we were asked if we'd like to take a seat and have a drink while they reset the table.
A little put out, but going with it, we said ok and then a few minutes later we were sat at out table. Not too bad then. Nope - our food took over an hour to come out. Whilst the three roasts were good (apart from the fact that I got no horseradish sauce, the beef wasn't medium rare as promised and a load of salty gravy had been tipped over my food) - my husband's burger was burnt. It was not pleasant but as he was hungry he ate as much as he could.
So any other time I can imagine this place would be a wonderful setting for a regular Sunday lunch - let alone a birthday one - as long as you don't mind gravy being poured all over your food. BUT one decision about a large group of people who were an hour late, who should have been asked to wait while they seated customers who were on time, on what was clearly a very busy day, tainted our experience.
Nevertheless I left a small tip (not the "discretionary" 10% though), because the service was great, and the food (apart from the burger) was tasty and the atmosphere was enjoyable.
Would I go back? I'd have to think about it. Suggestion to front of house team: if someone is over 15 minutes late in most eateries - they normally forfeit their table precisely so that on-time customers don't suffer. :(More