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30187 Detroit Rd, Westlake, OH 44145-1946
+1 440-892-9687
Website
Today
11:00 - 20:00
Closed now
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Hours:
Sun 12:00 - 16:00
Mon - Sat 11:00 - 20:00
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17 Reviews from our TripAdvisor Community

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Showing 17: English reviews
Level Contributor
8 reviews
8 restaurant reviews
Reviewed 28 December 2016

I have been a fan of Zoup since I first had the lobster bisque. LOTS of nice chunks of tender sweet lobster. Most places have a few pieces thrown in with all the stock and cream. Not Zoup. Did I mention how much lobster they put in this? Perfect! Its at least as good as Salmon Dave's in Rocky River... More 

Helpful?
Thank Matt K
Beth L, Guest Relations Manager at Zoup, responded to this review

Thank you Matt for being a fan of Zoup! and sharing your experiences and love of our Lobster Bisque! We appreciate your recommendation and look forward to your next visit. More 

Glasgow, United Kingdom
Level Contributor
130 reviews
94 restaurant reviews
common_n_restaurant_reviews_1bd8 85 helpful votes
Reviewed 15 October 2016 via mobile

Try a sample or just go for it. Tasty and fresh, a cup or a bowl. Ideal for lunch or anytime. There would appear to be about 6 different soups available each day. I tried various types over the time I was in Westlake each one was better than the one before but there is also a good supporting menu... More 

Helpful?
Thank L0STAgain
Beth L, Customer Service at Zoup, responded to this review

Thank you for visiting Zoup! while in Westlake and we hope you will return. We are happy to hear you enjoyed many of our soups - we serve 12 every day and the menu changes daily. More 

Level Contributor
6 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
Reviewed 3 October 2016

Love their soups and bread! My favorite is the Chicken Pot Pie soup, but I also love the Lobster Bisque Soup. The Chicken Noodle is another favorite.

Helpful?
Thank Anne C
Beth L, Customer Service at Zoup, responded to this review

Thank you Anne for visiting and for your review. We are happy to hear you enjoy our soup. Chicken Potpie and Lobster Bisque are loved by many so we serve those every day. Our other soups rotate daily. Stop in again to sample more and let us know when you discover new favorites! More 

Warwick
Level Contributor
508 reviews
216 restaurant reviews
common_n_restaurant_reviews_1bd8 125 helpful votes
Reviewed 8 March 2016 via mobile

This was my first time at Zoup. Their website was excellent and listed their soups and sandwiches. It was crowded when I arrived but I was greeted immediately by someone asking if I wanted to try a sample. I knew what I wanted and started to order but she cut me off and pointed towards the cashier. When I said... More 

Helpful?
Thank USExpat1nUK
Lateshia D, Social Media & PR Specialist at Zoup, responded to this review

Thank you for taking the time to write a review about your first visit to Zoup! We're glad you decided to stop in and give us a try. We're happy to know the team helped walk you through the Zoup! experience. You'll be in luck every day, as our lobster bisque (along with our chicken potpie) are available every day.... More 

Amherst, Massachusetts
Level Contributor
42 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
Reviewed 18 February 2016 via mobile

This reminds me of Panera but at a much more expensive price point. Can someone explain why half a sandwich costs $6.75 and a full sandwich is $7.95? Try two gives a discount for a side soup but not a larger size soup. At least the lobster bisque soup has nice chunks of lobster

Helpful?
Thank mrkeithb
Sheffield Lake, Ohio, United States
Level Contributor
53 reviews
46 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
Reviewed 17 February 2016

They let me try a couple of soups before I purchased them. Almost every soup is spicy. I cannot eat spicy food so I didn't enjoy it very much. It also is too expensive to eat a whole meal there, they have sandwiches and salads also.

Helpful?
Thank Jeanette D
Lateshia D, Social Media & PR Specialist at Zoup, responded to this review

Hi Jeanette, Thank you for writing a review about your Zoup! experience. We're sorry you didn't enjoy the soups you sampled. We pride ourselves on offering something for everyone and we're sorry all the soups you sampled were spicy. We'd suggest trying our customer favorites - lobster bisque or chicken potpie. We hope you decide to give us another try. More 

Cleveland, United States
Level Contributor
14 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
Reviewed 4 September 2015

Excellent soups with a multitude of choices daily. Salads are good, too. I prefer to order on-line and just zip in to pick up when I'm rushed. If you want to taste, take your time and choose the type you like the best, you won't be rushed. I have only eaten in once, but the location appears to be clean,... More 

Helpful?
Thank Diane C
Lateshia D, Engagement Specialist at Zoup, responded to this review

Hi Diane, We appreciate you writing a review about your Zoup! experience. We're glad you're a fan of the brand and it's good to know you take advantage of our online ordering system. We look forward to seeing you when you pick-up your next order or decide to dine in. More 

Cleveland, Ohio
Level Contributor
39 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
Reviewed 13 July 2015

I discovered the Zoup.com webstie and love that I can order ahead of time, walk in and pick up my order. The soup is always perfect, they have great salads and the sandwiches are really really good. I also love that they have Weight Watchers points available on the website for all the items they have. This place really is... More 

Helpful?
Thank SuzyJazz
Lateshia D, Engagement Specialist at Zoup, responded to this review

Thank you so much for your 5-star review, we truly appreciate it! We're glad you discovered our website and utilize it during your Zoup! experience. We're glad you enjoy the food and appreciate the Weight Watchers points availability on zoup.com. We look forward to seeing you again soon! More 

Medina, Ohio
Level Contributor
29 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
Reviewed 29 June 2015 via mobile

Probably the worst customer service I ever experienced. I asked the girl behind the counter four times about the salad they were advertising in the window. She had no clue and I even showed her a picture and she still couldn't answer the question. Waste of time.

Helpful?
Thank chuck c
Lateshia D, Engagement Specialist at Zoup, responded to this review

Thank you for your recent visit. We apologize for the level of customer service your experienced. We will follow-up with management at this location and find out what can be done to make sure this doesn't happen again. All team members should be aware of all menu offerings. The advertised salad is our Summer Berry with Mozzarella and it's a... More 

NE Ohio
Level Contributor
23 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
Reviewed 29 June 2015

Food was excellent. Place was clean. Nice little spot for light meal or big lunch! Highly recommend.

Helpful?
Thank wjjmaj
Lateshia D, Engagement Specialist at Zoup, responded to this review

Thank you for your 5-star review! We're glad you enjoyed the Zoup! experience and we appreciate your recommendation. We look forward to seeing you again soon. More 

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Cuisine
Fast food, Soups, Vegetarian Friendly, Vegan Options
Meals
Lunch, Dinner
Restaurant features
Takeout, Seating
Good for
Child-friendly
Open Hours
Sunday
12:00 - 16:00
Monday
11:00 - 20:00
Tuesday
11:00 - 20:00
Wednesday
11:00 - 20:00
Thursday
11:00 - 20:00
Friday
11:00 - 20:00
Saturday
11:00 - 20:00
Location and Contact Information
  • Address: 30187 Detroit Rd, Westlake, OH 44145-1946
  • Location: United States  >  Ohio (OH)  >  Westlake
  • Phone Number: +1 440-892-9687

Questions & Answers

Questions? Get answers from Zoup staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?