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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Cafe, British
Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Brunch
View all details
meals, features
Reviews (252)
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LanguageEnglish
Traveller rating
153
39
16
16
28
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Reviewed 2 days ago

Me and my partner use this place often staff are lovely food is ⭐️⭐️⭐️⭐️⭐️ best place in hartlepool and seaton carew for breakfast

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 January 2024 via mobile

Window service only. Long queue, we assumed it would be good and we were right. I had an ice-cream oyster with two chocolate flakes, he had a chocolate waffle boat. £10 for both, huge portions, lots of toppings. Even the sun was shining as we...demolished our sweet treats. Highly recommendedMore

Date of visit: January 2024
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Reviewed 26 December 2023 via mobile

Lovely place. Our second visit while visiting my mother in law in Billingham. The food was amazing. We had various dishes and desserts, which was amazing. The portions were big too and couldn't finish it.

Date of visit: December 2023
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Reviewed 5 November 2023 via mobile

Was met at the side we're they serve the ice cream by a lovely young lady ,we were asking about the soft scoop ice cream but as you couldn't see them the young lady suggested we go into the shop which was empty and then...it went downhill as a senior member of staff was rude and obnoxious to us ,telling us there's a board at the front,but I wanted to see/pick my ice cream,the young lady returned to say after you've picked I'll serve you at the front meaning we had to que again ,we wouldn't off waited but we had a 2n half year old who was waiting for her ice cream,shame because the ice cream is nice and we won't return due the jobsworth manager or senior staff , could do with a course in customer service ,looking at other reviews people seem the same about this individual,sorry but your gonna loose custom,she speaks down to staff in front of paying customers, feel sorry for the staffMore

Date of visit: November 2023
Helpful?4  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 October 2023 via mobile

Lovely little place to visit after a brisk walk on the beach. Right on the front and easy to find with a car park right behind it (pay and display). Not just an ice cream parlour it also serve lovely food, we had panini’s and...they were delicious. Afterwards we obviously indulged in an ice cream of which there a numerous flavours to choose from. The interior decor is of an American ice cream parlour with lovely padded seats and booths, very clean. Service is friendly and quick. We will be returning to try something different from the menu.More

Date of visit: October 2023
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Reviewed 10 October 2023 via mobile

Just had a fabulous afternoon tea for my daughters birthday, food was delicious, gorgeous ample selection of sandwiches, buns, small soup, warm quiche and sausage rolls, delicious cakes, scone with jam and cream, triffles and strawberries dipped in chocolate with never ending supply of tea...and small bottle of prosecco! Excellent service staff so pleasant and friendly definitely will be back, best by far! And definitely recommend!!!More

Date of visit: October 2023
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Reviewed 7 September 2023 via mobile

This place is very poor for customer service was meet rather abruptly on the door by a lady who told us to wait. We asked for a table but was told it would be 10mins and we where to wait. The place was empty lots...of tables available when I enquired I was told again to wait. So we just left obviously they don’t need customers and staff need customer service training shame as the placed look really nice inside.More

Date of visit: September 2023
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Reviewed 31 August 2023 via mobile

We arrived without a booking as a party of eight. We were welcomed and given a massive table set into an alcove. This was great because we had four children (3, 6, 9 and 12) with us and the banquette seating was perfect. Making a...choice from the menu took a while but we didn’t feel in any way that we were being rushed. The gelato sundaes were delicious as were the two savoury dishes we ordered. Every plate and sundae dish was emptied. The very friendly waitress even took a group photo for us. We’ll be back!More

Date of visit: August 2023
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Reviewed 31 August 2023 via mobile

Walked in to find out if we could have a table (keep in mind there was about 10 empty tables between the front and back of the building) the rude woman abruptly just went no, no tables you have to book! There was no one...waiting for tables so they must be occupied by ghosts! By the looks of the other past reviewers this place needs to shut its doors for a week and go on a crash course of manners and customer service because it’s clearly lacking it! In this day and age where restaurants and venues are shutting their doors at such a fast pace she should have some respect for people who put money in her till!More

Date of visit: August 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 August 2023 via mobile

Lovely morning in Seaton Carew. Nice fresh walk along the front gave way to an appetite for breakfast. Full English, two sizes On offer grandfather and mama. We were not disappointed with the smaller option, perfect with a pot of tea. Shall definitely return...soon.

Date of visit: August 2023
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Reviewed 24 July 2023

We found this gem of a cafe while walking on a very wet & windy day. The staff were very welcoming and immediately found us a lovely big table to sit at. The drinks were lovely - especially the hot chocolate. Only wish we had...time to stay and try some food. The venue is beautiful decorated throughout & incredible clean and tidy.More

Date of visit: July 2023
Helpful?
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Reviewed 23 July 2023 via mobile

Visiting Seaton on a wet and windy day thought it would be best to sit somewhere with kids and keep them dry . Was made to wait 5 mins at the door by someone who had such a stinking attitude horrible chubby blonde girl with...glasses. Definitely needs more customer service training. When finally seated was made to wait another 10 mins before order taken then I wish I didn’t bother kids were getting restless as was over 45 mins for food order would not recommend this place at all a wasted journey and overpriced pre cooked food by the looks of itMore

Date of visit: July 2023
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 July 2023

We visit JoJos at least 3 tomes every year on holiday and normally we love it. Unfortunately this year was not the best experience, there were 5 of us, 3 having waffles, I did finish my waffle but it was stale and the other 2...ate around half. When I went to pay I advised this and was made to feel as if I was lying, and i was advised that no one else had complained, so disappointed and definitely won't be back. The lady asked what I wanted them to do and said that when she asked if everything was OK I said yes, which was the case however I hadn't eaten my waffle yet. We did eat some of it but the waffles were either stale or not heated up properly (not sure which one) Not impressed and do feel that this visit was a real let down.More

Date of visit: July 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 July 2023

Called in with my wife Christine after a long walk along Seaton sea front and we both fancied an ice cream. Shown straight to a table and waitress was straight over with menus. I opted for strawberry cheescake which came in a large glass, Christine...the strawberries with ice cream . Both were large portions, service spot on and desserts were perfect . Prices were very reasonable. We will returnMore

Date of visit: July 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 June 2023

Seems to be going down hill. Iced coffee was literally a warm coffee with a few ice cubes in it for a 5er. Kids cordial somehow tasted terrible, icecreams are mediocre and service just not up to standard. It's a shame as the place could...be great.More

Date of visit: May 2023
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Liz C
18 March 2022|
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Response from sandra s | Reviewed this property |
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GELATO JOJO, Seaton Carew - Updated 2024 Restaurant Reviews, Menu & Prices - Tripadvisor

Frequently Asked Questions about Gelato JoJo

Yes, Gelato JoJo offers takeaway services.

Gelato JoJo is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4
  • Value: 4