Ganges Indian Cuisine

Ganges Indian Cuisine

Someone from this business manages this listing.
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+44 1793 848288+ Add website
Hours
Sun
17:00 - 23:00
Tue
17:00 - 23:00
Wed
17:00 - 23:00
Thu
17:00 - 23:00
Fri
17:00 - 23:30
Sat
17:00 - 23:30
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Ratings and reviews
4.0
4.0 of 5 bubbles
Travellers' Choice 2023

RATINGS
Food
4.2 of 5 bubbles
Service
3.9 of 5 bubbles
Value
3.9 of 5 bubbles
Atmosphere
3.6 of 5 bubbles
Details
Someone from this business manages this listing.
Learn More
CUISINES
Indian, Asian, Balti, Bangladeshi
Special Diets
Vegetarian Friendly, Vegan Options, Halal, Gluten Free Options
Meals
Dinner, Drinks
features
Is this a Bangladeshi restaurant?
About
Popular with locals and visitors from out of town, Ganges serves delicious traditional Indian food in a comfortable and welcoming setting. Established in 1993, Ganges proudly occupies an impressive 400-year old building on Royal Wootton Bassett's High Street.
CUISINES
Indian, Asian, Balti, Bangladeshi
Special Diets
Vegetarian Friendly, Vegan Options, Halal, Gluten Free Options
Meals
Dinner, Drinks
FEATURES
Delivery, Takeout, Reservations, Seating, Street Parking, Free off-street parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments, Cash Only, Free Wifi, Accepts Credit Cards, Table Service, Gift Cards Available
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4.0
4.0 of 5 bubbles282 reviews
Excellent
151
Very good
53
Average
27
Poor
18
Terrible
33
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

jrussel
Bath15 contributions
3.0 of 5 bubbles
Aug 2021 friends
Difficult to assess. This was my second visit and each time the food was very good, certainly 4/5 review, and everyone else agreed it was good. However on the second visit the service was very poor. We waited over a hour and a half for starters and had to complain before they finally arrived. And for our mains we had to say we needed them in 10mins. It appeared they were taking a lot of takeaway orders, and we felt ignored. If we had been told there was a long wait, been offered a complimentary coffee, or small discount that would have helped but i felt the staff and management really didn’t care. This came close to spoiling a rare evening out and was very badly managed.
Written 21 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mijan
Dear Trek, Thank you for your feedback, we are happy that you enjoyed our food. On the night in question, we were faced with various obstacles, especially in the kitchen due to staff shortages, but we tried to do the best that we could considering the circumstances. The Ganges team have recognised and have improved upon this. We hope that you will give us another chance to redeem ourselves. Many thanks, Ganges team
Written 29 August 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kail H
2 contributions
5.0 of 5 bubbles
Mar 2021 family
Ordered a collection today, was told on the phone it would take 40 min as the kitchen was really busy which was ok with me. Come to collect order was told order was still getting ready staff was very apologetic 10 min of waiting it was ready got home and found some complimentary papadoms Food was amazing and pipping hot and tastes great was totally worth the wait. Will be back again
Written 1 April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sally R
Shrewsbury10 contributions
3.0 of 5 bubbles
May 2021 couples
I appreciate that lockdown has had an impact on life in general. However, the pickles were served up in plastic pots with a plastic spoon on a polystyrene plate. Surely they could have been served up in ceramic dishes, after all the main course was. What is that all about? On a plus the main course was delicious. One member of staff had no mask on whilst the man who served the food had only one glove on that was torn but at least wore a mask. Not a great experience and can only hope that things improve.
Written 23 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mijan
Dear Sally R, Thank you for visiting us on Wednesday evening. I am not too sure if you have visited us during the COVID period, but we had to make some changes to our customer experience. The pickle tray is now served in plastic dishes so that after every table use, they can be disposed of whether it has been used or not. Our mains are served on ceramic plates as they can be left till the end of the night to be disinfected and cleaned, however this would not be feasible with chutney trays during service. One of the main waiters who was not wearing a mask is medically exempt from wearing one. He was wearing his lanyard at the time. I have noted the issue regarding the glove and will ensure that this will not happen again. We are pleased that you enjoyed the main course, hope we have cleared things up for you so that we can welcome you back to the Ganges for another meal. Many thanks The Ganges team.
Written 24 May 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Julie W
1 contribution
1.0 of 5 bubbles
Nov 2020 family
So when ordering popadoms, they come with ? Dips Only to get the bill and be charged £3 I never asked for dips, they just came out together When questioning the bill, the manager tells me to stop arguing with him. All I simply asked is why did you serve it if I did not order it, and charge me They can not take simple customer service advice. Food was greasy, and when letting them know mid meal, all they said was ok, I will let the kitchen know. I have never been out for a meal, where they do not care about customer feedback Bad meal, Bad service
Written 4 November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anree1
Customer service is very important to us here at Ganges. Feedback is always appreciated and, where necessary, acted upon. Thank you for taking the time to comment - we have taken this on board.
Written 25 January 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Just Saying
London41 contributions
1.0 of 5 bubbles
Feb 2020 none
Phoned through an order on Saturday at 5;30 when they opened. Was told delivery would take one hour. Over and hour and half later with 3 follow up phone call and 3 promises of '5'' minutes away and we will ring you back. Food delivered cold with no apology or returned phone call. Best Trip advisor advise I can give is do not use this service it is expensive, slow, rude and cold....they are quite happy to take your money if you want to waist it...
Written 16 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GangesRWB
Dear Neil, Thank you very much for your order and review. We would like to sincerely apologize for the late meal you received. We were unexpectedly overwhelmed by the excessive demand on this specific day due to the extreme wether conditions. this unfortunately led to our delivery times increasing. The restaurant strives to satisfy its customers to the full extent, it is unfortunate that you have had this unpleasant experience, we promise to ensure our service is exceptional next delivery. We hope we will able to have the pleasure to have your custom again. Many thanks, The Ganges Restaurant.
Written 20 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mr Phillips
1 contribution
5.0 of 5 bubbles
Oct 2020 family
We visited Ganges last weekend for a family meal & we was all very impressed not only with the food but the service and atmosphere. It was lovely to sit and enjoy some food out. (Covid guidelines followed very professional) very satisfied customer highly recommended.
Written 24 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anree1
We have tried very hard to continue to offer great food and service whilst keeping to all Covid guidelines, so it is great to hear how pleased you were. Thank you.
Written 25 January 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mr Kibo
10 contributions
5.0 of 5 bubbles
Sept 2022 none
My wife and I have a weekly curry from the Ganges Restaurant in Royal Wootton Bassett, and whenever the whole family come round, we all order, and really enjoy, a curry from there. The online ordering process is simple and clear, with most dishes detailed so that you can be sure what you're ordering. We are also entitled to a free delivery, which makes looking forward to a scrumptious meal even easier. The driver is always polite and friendly, and the meal arrives well packed and hot. The food itself is nicely spiced, full of flavour and there's a huge choice of interesting dishes, as well as all the traditional favourites. In addition, when ordering online, one can leave the chef simple comments which have always been honoured. My son doesn't like mushrooms, so a request, and he knows he can enjoy his curry without any surprises. I prefer a really hot curry, so I ask for this, and that is exactly what I get. No errors or mistakes, no skimpy portions, nothing ever missing - perfect. With a loyalty scheme in place, and an owner, Mijan, who is interested, and responsive, to feedback sent to him, The Ganges is hard to beat. This restaurant cooks delicious, quality food, and is good value for money - it comes highly recommended.
Written 26 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Andrew H
Swindon4 contributions
3.0 of 5 bubbles
Dec 2022 couples
The food is really nice, tender lamb , great main dishes and good service. One thing that angers me though is the hidden extra costs, almost £10 for 4 poppadoms including pickle tray is eye watering , then they add 10% service charge at the end , none of this is a problem but in my eyes the service charge should be built into your prices , charge an extra £1 on main dishes etc , it’s much more transparent that way. Would have given 4 stars if it wasn’t for the hidden costs
Written 24 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mijan
Thank you very much for leaving us a feedback this allows us to keep improving our services. We are happy to hear that you enjoyed our food and service. I would just like to take this opportunity to clear a few things up and hope that when you next visit us this will change to 5 stars. Before covid we offered our pickle tray free of charge with our papadoms, we had to change this after the increase in costs and trying to get out of the whole that covid put us in. We sadly had to reflect theses increases to our customers. Our service charge on the bill is completely up to your discretion this is shown on the bottom of the bill, we will try and make this more clear in the future. We don't like to charge service but we felt like we had to due to large tables not tipping which puts my staff down as they feel like they didn't do a go job when they really do . Hope this clears a few things up for you and to see you again soon . Many thanks The ganges team
Written 31 December 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Greg
2 contributions
5.0 of 5 bubbles
Apr 2021 couples
I don’t write a lot of reviews but had to write one for Ganges. I’m an Indian and have had Indian food from many restaurants, Ganges by far is the best place to visit if you crave for authentic Indian food. Visited this place with my wife had the roast garlic murog and naga wala lamb as gravies along with the special rice. Rich in flavour and spice, can’t wait for this place to be open again. Arguably the best Indian restaurant in Bassett. Keep up the good work
Written 10 April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mack
Newbury3 contributions
1.0 of 5 bubbles
May 2020 couples
Visited during first lockdown. Decoration inside was poor and horrible with black spray painted windows, it had dirty filthy floorboards and skirting, dead insects on windowsill, and a cold feeling about the place. Food was too salty and only warm temperature. There were Builders doing fabrication work after 7pm causing a lot of noise... Ambience was terrible. Food was sadly worst I'd experienced, staff (x1) friendly. A romantic meal was completely ruined and I genuinely have no idea how this restaurant is rated so highly.
Written 11 November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anree1
We have tried hard to keep everything up to our usual standard during the challenges of 2020, so we are sorry if you did not enjoy your visit as much as you should have. We hope you will try us again soon.
Written 25 January 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Swrsan
18 contributions
2.0 of 5 bubbles
Mar 2022 none
The Ganges used to be our Indian Restaurant of choice until The Spice of Asia set up shop in Lyneham. By way of a change and after several years we went back to The Ganges and came away rather disappointed. I thought the quality of the food was good but my wife having ordered the "Butter Chicken" and expecting it to be mild, found it far too spicy for her taste. Add this to the overall poor service (don't you just hate it when they start clearing away your table before you've finished eating!), we won't be going back anytime soon
Written 29 April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mijan
Dear Swrsan, Thank you for your feedback we really appreciate this as it allows us to improve our services. At Ganges our butter chicken is cooked differently than others around the area and is one of our most popular dish. It is clearly stated on our menu that it is cooked to a medium spice strenth with one chilli symbol and not creamy like other places. Our staff are trained to ask the customers if they have finished their meal or just taking a break, sorry if there was any misunderstanding and your meal was cleared before you was finished. I will see to this personally that it doesn't happen again to others . Ganges thrive on great service and quality of food. We hope you can come visit us again soon and give it another go. Many thanks The Ganges team.
Written 29 April 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Hanna
2 contributions
5.0 of 5 bubbles
Feb 2020 family
Visited Ganges on Saturday with my family. We reserved a table for six. Was thinking of cancelling due to the severe weather conditions. Am I glad that we didn't cancel! When we arrived, we were kindly greeted by a member of staff, I could see that the restaurant was alittle busy and understaffed. However, staff members did there upmost by giving excellent customer service. We ordered our food, which did take a few minutes longer, however, it was so worth the wait. We ordered six different main meals, all of which tasted its own. My personal favourite was the chefs special Murge-e-azom. I would highly recommend Ganges to other alternatives in the area. I am not one to leave reviews, however, this is very well deserved.
Written 19 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anree1
What a lovely review - thank you. We appreciate you taking the time to post this and we are so glad to hear how much you enjoyed your visit to Ganges.
Written 20 May 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Esther B
1 contribution
2.0 of 5 bubbles
Dec 2022 family
We only decided to go out on Friday afternoon and booked this restaurant because it had lovely pictures of food on the website and offered an on line booking service. We booked at 3.30pm and booked a table at 7pm. I got an email saying that the restaurant would call me if there was a problem. We heard nothing so went along. When we arrived we were shown to a table immediately right outside the toilet. In fact, our son could see into the toilet each time the door was opened and both we, and the table next to us had to move each time someone needed to go to the toilet. In addition, both our son and his girlfriend’s meals were somewhat random. Both were advertised on the menu as one chilli (heat). Our son’s butter chicken was as hot as my husband’s madras, and his girlfriend’s vegetable bhuna was extremely bland with no spice at all. We asked to move and were told that we had booked late so that was all that was available even though people were coming in and being offered a choice of table all through our meal.
Written 23 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Joy M
1 contribution
5.0 of 5 bubbles
Jan 2023 none
Local folk, came together and enjoyed a meal whilst having a brief insight about "Alpha" - it was a catered event for 50 people It really was a great evening yesterday Mijan, The food was delicious, so many positive comments were received, and so many people came that had either never been to Ganges before or had not for a very long time, so everyone was able to enjoy all of the personal touches that you have made to the place in recent months to make it such an inviting place to be. I think you achieved your objective of making it feel homely. You'll certainly get some repeat custom on the back of that event too.
Written 26 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

laurenchilds1976
Royal Wootton Bassett10 contributions
5.0 of 5 bubbles
Feb 2023 couples
Absolutely love the food in here, and the owner is always really charming and helpful. He suggests dishes to our tastes, and even physically swaps tables for us as my partner is really tall and his legs get trapped under certain tables there! 🤣 We have taken numerous people and they've all agreed it's the best Indian they've ever had!
Written 15 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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GANGES INDIAN CUISINE, Royal Wootton Bassett - Updated 2024 Restaurant Reviews, Menu, Prices & Restaurant Reviews - Food Delivery & Takeaway - Tripadvisor

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