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Terminal 5, Hounslow TW6 2GA, England
+44 20 8283 6213
05:30 - 22:30
Open now
See all hours
Sun - Sat 05:30 - 22:30
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488 Reviews from our TripAdvisor Community

Traveller rating
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Showing 460: English reviews
Ayr, United Kingdom
Level Contributor
109 reviews
64 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed 6 days ago NEW

There is not a great choice of restaurants landslide in Terminal 5 but this is probably the best of a limited choice. We arrived on an early morning flight and were not able to check back in to get airside for another 3 hours so stopped here for breakfast . The food was good but sadly was not very hot,... More 

Thank wilson015
Level Contributor
23 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 1 week ago via mobile

Came for dinner whilst waiting for a friend,service could of been better as they wanted a quick turn around of tables. Antipasti plater was Devine would come back only for coffee and cake

Thank Robert B
Management response:

Thank you for your review of Carluccio's. I am so sorry if you felt rushed, we aim to be as efficient as possible whilst ensuring our customers enjoy their experience and can dine at their own pace. I do hope we will see you again soon. Magdalena General Manager More 

Windsor, United Kingdom
Level Contributor
11 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 1 week ago

Ate here New Years Day as my niece was in transit from their native US to her new home in Paris. When we first arrived they were only serving breakfast so we tried another restaurant on the concourse. Here we were met but a rude, bad tempered waitress. So we returned to Carluccio's Unfortunately the coffee machine was broken but... More 

2 Thank Franklin259
Tiverton, United Kingdom
Level Contributor
145 reviews
63 restaurant reviews
common_n_restaurant_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago

I was staying at the Sofitel so nipped across to Carluccios for dinner. Far better atmosphere! Good upselling waiters and relably delicious food. The set menu is good value

2 Thank Exeterexplore
Singapore, Singapore
Level Contributor
26 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed 3 weeks ago

The clerk was sour that I paid for the croissant with small change. Then luckily I bit into the dried out croissant before passing through security at T5 otherwise I would not have been able to return it. Why the croissant was stale in the morning I do not know. Clerk said they get deliveries everyday. I was offered a... More 

Thank jim88885566
Surrey, United Kingdom
Level Contributor
103 reviews
62 restaurant reviews
common_n_restaurant_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago

Visited here for lunch on Wednesday. It's located landside on T5 departures level so is only viable to visit if flying out or meeting someone who is arriving. Was busy when we arrived but the service was quick, just what you need if in a hurry, polite and efficient. The food was very good too - I tried the Duck... More 

1 Thank Russy3024
Level Contributor
242 reviews
150 restaurant reviews
common_n_restaurant_reviews_1bd8 131 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago

With not much else in Terminal 5 landside this is a good choice. Set menu price very good and a nice selection

1 Thank The_1st_Lady
London, United Kingdom
Level Contributor
7 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago via mobile

We had Christmas dinner on the 25th december in Carluccio's at terminal 5. The festive menu was a treat as they offered a set menu , that included a proseco drink. It was alll delicious, worth visiting this restaurant if staying anywhere near Heathrow Terminal 5. Great choice.

1 Thank janeca10
Level Contributor
18 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 4 weeks ago via mobile

Ate again at this restaurant, great value for money. Recommend highly if you have to kill some time land-side in T5

1 Thank Paul C
Wallington, United Kingdom
Level Contributor
4 reviews
4 restaurant reviews
3 of 5 bubbles Reviewed 4 weeks ago via mobile

Food is nothing special and bit disappointing Definitely Understaffed, felt sorry for those working, couldn't keep up and got order wrong Shame, should be much better.

Thank Paul S
Pip M, Operations Manager at Carluccio's, responded to this review

Hi Paul I was so disappointed to read your review and am keen to speak to you so I can ascertain what has gone so badly wrong. If you could drop me an email at PipM@carluccios.com that would be much appreciated. Thanks Pip More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    3.5 of 5 bubbles
Brunch, Breakfast, Lunch, Dinner, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Kids, Child-friendly, Groups
Open Hours
05:30 - 22:30
05:30 - 22:30
05:30 - 22:30
05:30 - 22:30
05:30 - 22:30
05:30 - 22:30
05:30 - 22:30
Location and Contact Information
  • Address: Terminal 5, Hounslow TW6 2GA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Greater London  >  Hounslow
  • Phone Number: +44 20 8283 6213
  • This restaurant is at Heathrow Airport (after security)

Questions & Answers

Questions? Get answers from Carluccio's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?