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Carluccio's Heathrow Terminal 5

££ - £££
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Terminal 5, Heathrow Airport, Hounslow TW6 2GA, England
+44 20 8283 6213
Website
Today
05:30 - 22:30
Open now
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Hours:
Sun - Sat 05:30 - 22:30
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497 Reviews from our TripAdvisor Community

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Showing 469: English reviews
A TripAdvisor Member
5 of 5 bubbles Reviewed 2 days ago NEW via mobile

I really enjoyed my few hours meeting with my friend at Carluccio's. The service was amazing as well as their hot chocolate. I also has their risotto vegetarian and really liked if. It was warm, rich, delicious and a big place enough for one.

Helpful?
Thank A TripAdvisor Member
Reading, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW

I love carluccios, every time I fly from Heathrow I allow myself plenty of time to have breakfast, lunch or dinner there. The staff are pretty competent and always bring the food without delay. The quality is better than many other Italian places.

Helpful?
Thank Claudiaegy15
Management response:

Hi there Thank you for your review of carluccios. As manager i love all types of feedback whether is good or constructive i always talk to the guys before the shift. We work really hard together to make sure all our customers receive enough attention and good customer service. I also must stay I totally agree we are by far... More 

Level Contributor
73 reviews
60 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 6 days ago NEW via mobile

Ordered a pasta with carbonara and it was so fatty. It seems that the bacon bits were fried in old oil!! I ordered focaccia bread and I virtually got a loaf that was very oily!! The only good item on the menu that I had was a coffee. Never again

Helpful?
Thank Nigel B
Management response:

Hi there I was so sorry to read you did not enjoy our food. We do serve an average of 80/100 carbonara per day and I can assure you we would never ever use old oil for cooking any dish. Though we have recently changed the quality of the pancetta and we are now using guanciale which is the cheek... More 

Buenos Aires, Argentina
1 review
5 of 5 bubbles Reviewed 1 week ago

I go to terminal 5 very often. Carluccio's at t5 is the best option to have a meal. The pastas and the salads are very good. The waiter Zivile is very attentive, always showing a smile. Zivile recognizes frequent customers and anticipates needs. Congratulations for such a nice staff.

Helpful?
Thank patidevillemor
Management response:

Hi there Thank you for your feedback. I could not agree more, Zivile is a credit to the team, very genuine, smiley and hard working. Im glad your experience at t5 was memorable and i can assure you we work really hard to make sure every single customer is looked after properly. Once again thank you and i will pass... More 

Chichester, United Kingdom
Level Contributor
267 reviews
124 restaurant reviews
common_n_restaurant_reviews_1bd8 142 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

This is the first time we've eaten at the airport for a long time. Staying overnight at the Sofitel we popped into the terminal for currency and decided to eat here ahead of our early morning flight the next day. We were greeted warmly with excellent service from our waiter, delicious food (garlic bread, side salad and two special pasta... More 

Helpful?
Thank wwsinging
Management response:

Hi there Thank you very much for the lovely feedback. This will definitely spur the guys to improve and keep up with hard work. Here at t5 We are like a small family, we support each other and try to keep always good positive attitude. The kitchen at t5 is one of the strongest in the company and although they... More 

Dhahran, Saudi Arabia
Level Contributor
13 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 1 week ago

Wonderful wholesome Italian cuisine....breakfast,lunch and dinner. Great friendly staff. Lovely Itialian foods to purchase as gifts.

Helpful?
Thank Julia-ksa
Management response:

Hi there Thank you for your review of carluccios. It is good to receive good feedback from our customers so i can show and motivate the guys to continue performing and continue to give memorable experiences to our guests. We strive to improve every day and ensure our customers leave the restaurant satisfied. Regards. Giuseppe Ferrara More 

Manchester, United Kingdom
Level Contributor
15 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

love carluccios as they did a good kods choicr. am a regulat . although first visit to this locatio . would recommend this to families.

Helpful?
Thank hopeandpeace
Management response:

Thank you for your review of Carluccios, We take pride on our customer service and make sure that we always exceed customer expectations. I will pass on the feedback to the staff/ I appreciate your feedback. Looking forward to seeing you again soon. Regards. Giuseppe Ferrara. More 

London, United Kingdom
Level Contributor
68 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago

Helpful staff and a pleasant clean place to eat. They have a great breakfast menu and the prices are reasonable. We thoroughly enjoyed our breakfast there.

Helpful?
Thank Peter T
Management response:

Thank you for the review of Carluccios. Im glad you enjoyed our breakfast. I will pass on the feedback to the kitchen guys who work very hard to make sure every customers leave the restaurant satisfied. Hope to see you again soon. Regards. Giuseppe Ferrara. More 

Bahrain
Level Contributor
12 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago

Where can you go even in a normal restaurant where you might only visit once every three months, and yet each time you come you are remembered and taken care of. Now imagine how that is possible in a huge busy airport, well that is Carluccio's Heathrow. Every time I pass through London I stop and eat here. Every time... More 

Helpful?
Thank Winternsummer
Management response:

Thank you for such a wonderful review. I agree with you our Ziville and Miroslav are an asset for the restaurant along with all the others, we are like a small family here at carluccios t5. We take pride on our service and make sure that every single customers is looked after properly. Hope to see you again in near... More 

Ayr, United Kingdom
Level Contributor
109 reviews
64 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed 15 January 2017

There is not a great choice of restaurants landslide in Terminal 5 but this is probably the best of a limited choice. We arrived on an early morning flight and were not able to check back in to get airside for another 3 hours so stopped here for breakfast . The food was good but sadly was not very hot,... More 

Helpful?
Thank wilson015
Pip M, Operations Manager at Carluccio's Heathrow Terminal 5, responded to this review

Hi Wilson015 I was so sorry to read that the food and coffee was not hot enough when you had breakfast with us, I will be working hard with the team to ensure that we continue to deliver great food but that it is also at the correct temperature. Kindest Regards Pip More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Cuisine
Italian, Vegetarian Friendly
Meals
Brunch, Breakfast, Lunch, Dinner, After-hours
Restaurant features
Reservations, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Child-friendly, Cheap Eats, Kids, Groups
Open Hours
Sunday
05:30 - 22:30
Monday
05:30 - 22:30
Tuesday
05:30 - 22:30
Wednesday
05:30 - 22:30
Thursday
05:30 - 22:30
Friday
05:30 - 22:30
Saturday
05:30 - 22:30
Location and Contact Information
  • Address: Terminal 5, Heathrow Airport, Hounslow TW6 2GA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Greater London  >  Hounslow
  • Phone Number: +44 20 8283 6213
  • This restaurant is at Heathrow Airport (after security)

Questions & Answers

Questions? Get answers from Carluccio's Heathrow Terminal 5 staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?