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Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Breakfast, Lunch, Dinner, Brunch
CUISINES
Bar, British
FEATURES
Seating, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Accepts Discover, Accepts Credit Cards, Table Service
Reviews (914)
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853 results
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439
196
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81
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LanguageEnglish
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Traveller rating
439
196
83
54
81
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All reviews club sandwich burger eggs benedict fish chips salmon our waiter pre flight airport restaurant english breakfast fast service between flights long flight charles lobo terminal monika tej
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Reviewed 3 days ago via mobile

Thank you to Paulina.She provides to me a very nice service before my flight to Glasgow. Food was very tasty and I will highly recommend for the quick service and great atmosphere

Date of visit: May 2024
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Reviewed 5 days ago via mobile

been seated quickly, quick approach from Paulina with kind smile. food came fast everything went great. would come back my next visit

Date of visit: May 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 days ago

My flight was delayed by over an hour and as I was standing outside the restaurant, Paulina who was working there put me at ease by inviting me in to kill some time. She served me drinks and recommended me the dish of the day....Would definitely recommend this place for the friendly staff and food.More

Date of visit: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 week ago

We had a short layover at the Heathrow Airport in London, on the way home to Philadelphia, PA (USA), after a wonderful vacation in Croatia. We were a hungry party of six and by the time we found Pilots Bar & Kitchen we only had...a little over an hour to eat. We were seated right away and our friendly waiter, Charles, clearly understood the situation, quickly took our order and had us on our way in under an hour. The food was uniformly excellent--among the menu items we enjoyed were the superb Fish & Chips, the Traditional English Breakfast, Carrot & Coriander Soup, Cheese Pizza, Green Olives, and four pints of Pilots' perfect Guinness draught. A special note most be made to praise Charles, who is the epitome of what all of us would want in a waiter: efficient -- he remembered our extensive order perfectly without writing any of it down -- courteous throughout, and pleasantly willing to accommodate special requests. It was obvious that Charles wanted us to enjoy our brief time under his service and his warm personality and obvious pride in his work achieved that end. I heartily recommend Pilots to you and, if possible, ask to have Charles as your waiter.More

Date of visit: May 2024
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Reviewed 1 week ago via mobile

Worse burger I have ever had, first thing that came out of my mouth after first bite was “ they should be ashamed of themselves for serving this “ maybe I should have walked out there and then. safe your money and head for Burger...King. Extremely disappointed with service food and cost.More

Date of visit: May 2024
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Reviewed 1 week ago

Great experience! I was in search of some good local food and had the fish and chips. Amazing. They also had a kiwi & lime cider which I had never had before. Charles was excellent, he anticipated needs and ensured everything was perfect throughout the...meal. Highly recommended!More

Date of visit: May 2024
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Reviewed 3 weeks ago via mobile

Let’s face it, Terminal 5 at Heathrow Airport is a mess! It is packed with people, unsanitary and unappealing! But, lunch at Pilot’s was very good. The service was fast, the food was hot and the service very good for an airport. We had a...variety of items from the menu and everything was tasty and appealing. How could that be? I don’t know but we lingered as long as we could and ordered refills on drinks and extra ice and to keep the good vibes coming, dessert! When in a pinch and stuck in this awful terminal, go there, grab a table and relax!!More

Date of visit: May 2024
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Reviewed 3 weeks ago

As I walked terminal 4, a smiling face greated me with conversation. The lady in question/employee was called Lubica. I come from a background of customer service. And Lubica didn't fail on any level. Very welcoming and was I was delighted with my service. Good...people are out there. And I definitely met one today. Thank you Security;)More

Date of visit: May 2024
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Reviewed 4 weeks ago via mobile

Tasteless - greasy! Don’t bother and just deal with the lounge food instead. Ordered the seabass it was pan fired literally no seasonings on a bed of asparagus and potatoes also lacking seasoning but all was super greasy! If you do come stick with the...nuts and a beverage of your choice! So annoyed tried to avoid the lounge foodMore

Date of visit: April 2024
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Reviewed 21 April 2024

I visited Pilot on the 19th April for some breakfast with two friends. We ordered three breakfast meals and beers, to which it all arrived swiftly due to fantastic service. Our waiter, Helen, was very polite and helped us in what to choose to order....Apart from a family who shouted violently at a waiter near the end of our meal, a very positive place to eat and i highly recommend anyone to check Pilot out as it’s a high quality restaurant. p.s. be very patient with the waiters as the place seems to be regularly busy.More

Date of visit: April 2024
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Reviewed 13 April 2024 via mobile

Unless you have special drink you'd like to have, then foods just average. Good quality but not extraordinary. Not sure why its busy. Service was good.

Date of visit: April 2024
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Reviewed 10 April 2024 via mobile

Lovely service done by Paulina before my long flight to Houston. The food was nice, very good selection of the vines. Nice and comfortable seats. I will visit again

Date of visit: April 2024
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Reviewed 7 April 2024

Breakfast at Heathrow whilst waiting to board. The food was good, better than some of the restaurants at Terminal 5, and the portion size was good, service friendly and excellent. When I'm at Terminal 5 next I would go there again.

Date of visit: March 2024
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Reviewed 6 April 2024

I had a fantastic dining experience at Pilot's Bar and Kitchen in Heathrow Airport. The food was delicious, and the service provided by waitress Paulina was exceptional. She was attentive, friendly, and made our meal even more enjoyable. I highly recommend this restaurant, especially for...Paulina's outstanding service and the delicious food.More

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 April 2024 via mobile

Few days ago I went to Pilot bar and kitchen and I was feeling a little bit low after my holiday I went to this restaurant and my waitress Paulina really cheer me up she was very considerate to my needs. Food and drinks were...very nice. I left the restaurant very happy. Thank you PaulinaMore

Date of visit: April 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
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buddys2013
22 October 2021|
Answer
Response from noelc604 | Reviewed this property |
Not too sure
0
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Zombat7
15 November 2018|
AnswerShow all 4 answers
Response from grego841 |
Their new menu has no gluten free options, we tried to eat there on 23/8/21 but couldn't
1
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sw18cruise
9 March 2016|
AnswerShow all 3 answers
Response from Adrian L | Reviewed this property |
think you need to find somewhere else to get a drink if that rubs you up the wrong way.
0
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PILOTS BAR & KITCHEN TERMINAL 5, Hounslow - Updated 2024 Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about Pilots Bar & Kitchen Terminal 5

Pilots Bar & Kitchen Terminal 5 is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4.5
  • Value: 3.5
  • Atmosphere: 4.5