I've ordered lots of times from Itabashi over the past several years. Unfortunately they recently they changed their delivery policies. After spending a while with the family selecting our order I went to place the order, they explained I was (now) outside of their delivery...area and needed to pay an extra £2.50 ... which was fine so proceeded. They then took payment but then told me they had no delivery driver, so rejected the order. However they'd taken the money!! and I might have to wait several days for a refund!! ... terrible way to implement a system ... owner was less than apologetic when I called him to explain the error in their process ... Result ... lost customer ... that's no way to do businessMore

If you like Japanese food, this restaurant is excellent - and without the heavy cost of many others offering such cuisine.

Been eating here ever since they opened. Food is quality. Always amazingly fresh. Well prepared. Great staff. Lovely ambiance and friendly atmosphere. So happy it is just down the road from us so we can walk.

So tonight I was finishing late with zoom meeting I decided to go to Sidra but it was close. I decided to go for Japanese in take away. I have checked the reviews there before. What a disappointment! The eby fry were pale, no panko...just a clear dough soft , not the softness due to the steam when packed, soft because not enough cooked. No seasoning, no sauce so pretty bland. The pork neck was flakes of clearly boiled pork with a ton of soya and carottes. The hosomaki were not much tasty, without tasty sauce just 3 pack of sauce sauce, 1 nanogram of wasabi and a few of ginger. To finish the salmon sashimi was a carpaccio with a truffle dressing that look like dark tea. It was thinner than in average restaurant. I could see the packaging through it. I called the restaurant and brought back the pork as this is what they asked me to bring over. On my way back to them (way after normal bed time for the kids) I threw away the rest of the starters. After 5-10 mn waiting to retrieve my plate the sous-chef (that never addressed to us) ask the waitress to ask us to bring the hosomaki too. I was livid, first it should have been asked prior refund and me coming and this is pretty small as they know better than me what happened in the kitchen. I have wasted my time running errand and ending cooking! It must have been a great place by the paste but now I wouldn’t recommend.More

Cannot recommend this place enough. Best Japanese food I have ever had and wonderful service. Very good value and would especially recommend the hot stone lunch bowl

Very authentic Japanese restaurant and very reasonable too - Sushi was great and VERY generous portions. Noodles were great too. Take the whole family - kids love it!

We booked for an early dinner at 615. The restaurant itself was pleasant. However the menus were slighly oily and we felt watched over like hawks by the waiting staff throughout the meal. We ordered the spinach (excellent), fried tofu (average), octopus balls (excellent), yaki...udon beef noodles (bland), and the piece de resistance Black Cod (really poor - rubbery, damp, very small for £17!). I love Japanese food and was genuinely excited about this restaurant and the positive reviews. It could be down to what you order as to what kind of food experience you get. The prawn tempura ordered at another table, for example, looked great, as we headed out the door . . . I will give the place another go for lunch and try their Ramen. However for the price of the food and its varying quality, our overall experience for dinner was not great.More

Tough getting a actual ramen in teddington ( noodle soup easy enough but proper bone broth Ramen no ) so i was very pleased when i found they had ramen and very good it was as well

As good as ever. We heard that it had undergone some changes through the pandemic but we were delighted that it was as delicious and high quality as its ever been. Would recommend to anyone!

I was a regular at this restaurant before covid and I was excited to see they had fully reopened. After a recent visit, Unfortunately in my opinion the quality has gone down, I know it’s easy to blame covid With food issues, availability of good...quality ingredients, but you can’t blame covid for the lack of freshness of the food and lack of care. Fish was not as fresh as it should be considering your eating raw sashimi fish and some of the hot food was not as good as in previous visits. Overall we found the lack of care on the cleaning, our table was dirty and it was annoying we didn’t get any napkin or wipe to clean our hands after using our fingers to eat.More

We ordered for delivery as we hadn't had sushi for a while and have always enjoyed the food we've had at Itabashi. Food was great (esp the Nasu Dengaki) and didn't have to wait long for delivery on a Saturday night once we'd decided what...we wanted. Even got 10% off online and no takeaway leftovers!More

Excited to place an order at a local restaurant. The portion was MINISCULE and I’m accustomed to Japanese food. It was cold and one of the dishes was wrong and also had no dressing. I called to discuss and the owner wouldn’t listen to me...and kept talking over me. I said id like a refund on the incorrect item and he refused! He Said it would leave him out of pocket and hung up!!! I never leave reviews but was in shock and speechless! I’ve wasted £30 and had to bin it. I was actually warned off this place by numerous people but thought I’d try it. Clearly lots of fake positive reviews on hereMore