The Terrace

Someone from this business manages this listing.

507 reviews

#9 of 50 Restaurants in Hayle££ - £££, Italian, Pizza, Mediterranean

+44 1736 753745+ Add website

Hours

Sun

18:00 - 22:00

Mon

18:00 - 22:00

Tue

18:00 - 22:00

Wed

18:00 - 22:00

Thu

18:00 - 22:00

Fri

18:00 - 22:00

Sat

18:00 - 22:00

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What is Travellers’ Choice?

Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

Ratings and reviews

4.5

507 reviews

#9 of 50 Restaurants in Hayle

Travellers' Choice 2023

There aren't enough food, service, value or atmosphere ratings for The Terrace yet. Be one of the first to write a review!

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Food and ambience

Local cuisine, Italian, Pizza, Mediterranean, Vegetarian Friendly, Vegan Options

“Both pasta dishes were delicious and of a good portion size.”

“We enjoyed their specials of squid, lamb shank and duck.”

“Sea food and pasta in a gorgeous sauce, after a day of walking in the sun and...”

“I had a capresse salad to start and the duck breast off the specials board fo...”

Location and contact

35 Commercial Road, Hayle TR27 4DE England

+44 1736 753745

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Is this restaurant wheelchair accessible?

Yes

Unsure

Details

Manage this business?

About

We specialise in handmade Pizzas and Pasta whilst maintaining a full A La Carte Mediterranean menu. Dishes include; freshly caught Newlyn fish, locally sourced meats and a comprehensive, freshly prepared vegetarian menu. All of this is finished with a selection of home-made desserts which change regularly. The Italian Kitchen is open 7 days a week from 6pm until late, we have a separate bar and we offer a full takeaway service.

CUISINES

Italian, Pizza, Mediterranean

Special Diets

Vegetarian Friendly, Vegan Options, Gluten Free Options

Meals

Lunch, Dinner, After-hours

FEATURES

Takeout, Reservations, Outdoor Seating, Seating, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi, Table Service

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4.5

507 reviews

Excellent

299

Very good

114

Average

Poor

Terrible

Mark E

Braintree209 contributions

A good find

Sept 2020 • none

We visited the Terrace whilst holidaying in Hayle based on the good reviews. We called ahead and booked a table in the conservatory and were welcomed by friendly staff. Was a little disappointed to find out on arrival that the menu had been reduced as I had already looked at the menu online and decided what I was going to eat..! Never mind......The starters arrived and were very good, my Wife had the goats cheese and I had the salt and pepper Calamari which was delicious. We ordered a bottle of house wine which was nice and chilled and arrived quickly. Main courses were a BBQ chicken pizza which my Wife said was very sweet, I ordered the meatballs with pasta and sauce which were a little bland. We finished our night with a baileys each and total bill, 2 starters, 2 mains, bottle of house wine and a baileys each was £60 which was reasonable. Would recommend to others visiting the area.

Written 22 September 2020

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

elizabethmayyy

Stafford31 contributions

Good food but no small glasses of wine allowed

Aug 2021 • family

Overall good experience but definitely some bad factors. The starters were lovely and fresh, but the mains took a while to arrive (it was very busy so not an issue) but when they did we were let down by the carbonara. It wasn’t your traditional style, but very creamy and cheesy, more like a béchamel rather than your normal dish which doesn’t have cream in. The two dishes off the specials looked and tasted amazing however. The biggest issue for me is when we ordered a small glass of wine only to be informed they didn’t sell small so couldn’t do this, only medium or large. Though it wasn’t worth arguing at the time, this is illegal and all establishments must provide small measures of wine. Seems a bit of a worrying practice to not allow small glasses even when requested. All in all the staff were lovely, most of the food was great except for one dish, and we had a good night.

Written 15 August 2021

Beth

2 contributions

Great food; ok service

Jul 2020 • couples

First time here and the food was really good - pizza and tapas done really well. Few negative points such as having to ask twice for a plate to eat our tapas from and a 45 minute wait for food despite the restaurant being quiet. Also the online menu is out of date so there are now less dishes to choose from and prices are higher - but would still visit again as the food was great.

Written 9 July 2020

David W

Bristol23 contributions

Ok meal, very average service.

Sept 2021 • couples

We booked a few days ahead of our meal tonight and were looking forward to a traditional Italian. We chose to sit outside, they have a large covered area, but not all the heaters work and I think the service may suffer from not being inside. The food was actually quite good, we had the soft shell crab and a prawn dish, followed by a pizza and a carbonara. We did also have garlic bread which was very dry and overcooked. We did want the starter from the specials board, but the waitress eventually informed us that it was not available, as was the case with our wine choice. What really let them down was the service. Not that they were rude but, as is increasingly the case, it was almost exclusively staffed by very young girls who clearly aren’t well trained. So, no offer of Parmesan with your pasta, no pepper and we waited 20 mins before we could get someone’s attention to ask for the bill. This is an ok choice for a reasonable Italian meal, but, with a little care, it could be a lot better.

Written 10 September 2021

Stewart F

Camborne2 contributions

Shocking Service

Sept 2020 • none

Booked The terrace for a birthday celebration....... on arrival they had no record of our booking, however they did manage to sort a table for 4. We patiently waited for 1 hour 20mins with no sign of any food or any communication from the staff we asked if our order was on the way. The waitress disappeaed to the kitchen, 5 mins later returned with half the order then disappered to the kitchen again then returned 10 mins later with the rest of the order. The waitress then apologised for the long wait and asked if we required any more drinks. As we'd been waiting for well over 1 hour 20mins we had already gone through a bottle of wine so I asked if they could do anything on the drinks because of the long wait. The manageress then came over and said she'd have to check by looking at the ticket as to how long we'd been waiting then came back agreeing we'd been waiting a long time so offered us 2 glasses of wine which we accepted along with her apology. Then within a mater of seconds with no provocation she suddenly flipped and said she wanted us to leave....... I couldn't belive what I was hearing, we hadv been very polite through out yet she humiliated me and my party infont of other guests. I can't comment on the food as we didn't get chance to eat any of it, will definitely NOT be returning .... I've eaten at 1000's of restaurants around the world but this has to be the WORST SERVICE and treatment I've ever encountered.

Written 16 September 2020

Jo S

49 contributions

Disappointed

Jul 2021 • family

Family of 5 we choose this restaurant as it provided gluten free options due to allergies, plus individual was vegaterian, also we mentioned this when the table was booked. On arrival ordered drinks, then food to be told no gluten free pizzas bases left or gluten free pasta, so 8.30 on a Friday night trying to find an alternative in a busy period impossible. Food took over an hour to arrival, drinks over priced, food average, very disappointed

Written 11 July 2021

Sonny

1 contribution

Takeaway disaster

Jul 2020 • family

The terrace staff took an order at 7.30pm for a takeaway and told us to call back at 8pm for them to tell us a pick up time. They didn’t answer the phone until 8.30pm after numerous calls and told us that they cannot process the order now. The girl on the phone laughed down the phone. Not one call in between to advise us. We have a 2 year old without food. Terrible service. Don’t even bother with their staff despicable.

Written 29 July 2020

Goodsimms

Greater London19 contributions

Excellent experience

Sept 2020 • none

Desperate for a place to eat in the evening we stopped at an unassuming looking restaurant with little to suggest much inside. How wrong can you be? We were apologetically offered a table outside in a covered area as the one remaining place and took it . We were lead through the enclosed part to a charming Mediterranean style terrace, overlooking the estuary, heated against the evening chill, and served an Italian meal freshly cooked and absolutely delicious. One of the best such meals we have had. We had a tagliatelle with beef, and a vegetarian dish of aubergine, tomatoes and cheese. The waiting staff were friendly, attentive and helpful, and the bill was a welcome surprise. We would heartily recommend this charming place.

Written 19 September 2020

Parrot_12

Teignmouth49 contributions

So impressed

Sept 2020 • none

Top marks for everything. The restaurant was well staffed on a Sunday evening for families, couples, babies, dogs, surfers, locals, plus oldies like us. It also did a busy takeaway trade. Somehow it managed to take coronavirus precautions seriously whilst also creating a lovely relaxed, welcoming and friendly atmosphere. The food was excellent. My husband’s fillet steak was one of the best he has ever had and my pasta was delicious. Well done to everyone.

Written 11 September 2020

tinylass

Sheffield5819 contributions

Delicious Italian

Oct 2020 • none

We booked here for our last night in Cornwall and am so glad we did. We were at a table in the conservatory which was nice and cosy although a bit hot as the heater was aiming right at our table! I had the caprese salad for starter and duck in plum and orange sauce with dauphinoise potatoes and veg for my mains which was off the specials board. The waitress said that the duck came quite pink and asked if that was ok so I asked for mine to be done just a little bit more and when it came it was cooked perfectly. I had a chocolate truffle torte for dessert and that too was yummy. All the food was delicious, the staff all lovely and the prices very reasonable; excellent restaurant!

Written 16 October 2020

8michelleg

Exeter23 contributions

Fantastic find

May 2021 • family

Called in advance and booked a table, probably advisable as very busy. We had a lovely friendly greeting and shown to a table outside, heaters above the table so it was lovely and warm. Service was efficient and friendly, food took a while to arrive but was worth the wait as it was obviously freshly prepared, piping hot and delicious. Would much rather wait for a quality meal than be served microwaved food. Although they were very busy the waiting staff were very good. All in all a fantastic experience, thank you

Written 11 June 2021

Karen K

Telford14 contributions

Favourite Italian Style Restaurant

Sept 2020 • none

We have been here nearly everything we’ve been to Hayle. It never disappoints. The menu is still very varied and the staff are always polite and attentive. There is plenty of space between the table to ensure distancing and everything was clean and tidy. We pre booked but people arrived without a booking and were accommodated. I would recommend this restaurant to everyone

Written 12 September 2020

Bridey P

Swindon194 contributions

Good food and service.

Aug 2020 • none

We were sat outside which was nice and very spaced out. Service was quite slow but there was a very large table behind us (think about 18). Starter was very nice and pizza and pasta were nice but not amazing. Ladies serving us were friendly and attentive, would come back. Didn’t realise they were doing the eat out to help out so ended up being about £38 for two starters, two mains and 3 drinks!

Written 15 August 2020

Alison C

Cambridge28 contributions

Wonderful find

Sept 2020 • family

Wonderful warm welcome, fabulous meal with 6 adults all enjoyed food with nothing but positive feedback on our choices. Chorizo as part of mezze starter probably stole the show. We will definitely return. All clean and safe.

Written 4 September 2020

screwy71

Nailsea4 contributions

Disappointed

Jul 2022 • family

We booked a table after hearing great things about this restaurant. When we arrived we were given menus and shown to our table. After 5 mins our drinks order was taken. We then decided what to eat from the menu and noticed items on the specials board. That’s when things went wrong. We were told that half of the menu was unavailable and all that was on offer was pizza and ragu and a few items on the special menu. We were even told that the carbonara was no longer available as well. After rethinking everything we ordered our meal which took 40 mins to arrive. A long time considering most of it was ragu or pizza. We then noticed a couple who arrived after us were given carbonara that was supposedly no longer on the menu. I mentioned it to the waiting staff who apologised. Nothing more was said by the management. I then went to pay and mentioned it to the manager who basically said they were short staffed, it was busy and she had spent most of the night in the kitchen. This made me feel uncomfortable about complaining which is something I rarely do but actually this was not acceptable. I paid £200 for food we didn’t really want and was made to feel guilty about mentioning the shortcomings in my experience. I found the manager rude and abrupt. It would have been better if when we were sat down we were notified of the lack of food. After working in hospitality for 20 years I have never spoken to customers in this way. It’s not their fault if you have a bad night it’s your job to make the experience the best it can be and to rectify any issues to the best of your ability. Definitely would not go back I’m afraid.

Written 20 July 2022

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