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General Sutter Inn

Certificate of Excellence
££ - £££
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14 E Main St, Lititz, PA 17543-1900
+1 717-626-2115
11:00 - 14:30
17:00 - 21:00
Closed now
All hours
Sun 11:00 - 20:00
Mon - Fri 11:00 - 14:30
Tue - Thu 17:00 - 21:00
Fri 17:00 - 21:30
Sat 11:00 - 21:30
More Info
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209 Reviews from our TripAdvisor Community

Traveller rating
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Time of year
Showing 209: English reviews
Level Contributor
70 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago

not disappointed w/this historic Inn for a place to relax in front of their inviting fireplace after a splendid meal w/very friendly and accomadating wait staff.

Thank 1940dori
paul p, Manager at General Sutter Inn, responded to this review

Dear 1940dori, We here, at the General Sutter Inn, thank you for taking the time to share how "friendly and accommodating" our wait staff was, as well as how inviting the fireplace is! I am so glad you and your guests were treated so grandly by our staff and we hope that upon your return, you find they will continue... More 

Willow Street, Pennsylvania
Level Contributor
101 reviews
52 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

We stopped in for lunch today and had a truly exceptional experience.Unbelievable menu ranging from British pub food to classic American cuisine. The ambiance was excellent, Our server was knowledgeable, attentive, and cordial. The food was delicious and the dessert was worth every calorie. An impressive wine and liquor list. Definitely a place we would go back to. Now we'll... More 

Thank Alan17584
paul p, Manager at General Sutter Inn, responded to this review

Dear Alan17584, We are just thrilled at how well your impromptu visit went! We absolutely love to surprise people and are even more excited when they can't wait to return. Reviews like this validate all the dedication and hard work that all of our employees put into each guest experience. We hope to exceed your expectations on your next visit... More 

Providence, Rhode Island
Level Contributor
40 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 4 weeks ago via mobile

This is a cozy hotel that offers a wonderful private dining area perfect for special events. The open shared space features a working fireplace. Classic spot in the heart of downtown Lititz.

Thank Lisa P
paul p, Manager at General Sutter Inn, responded to this review

Dear Lisa P, Thank you for your accolades! We always appreciate when our guests share their experiences with others on TripAdvisor so that everyone can be made aware of the versatility that The General Sutter Inn offers its guests! We look forward to serving you again and do think of us for your next private event! ~Warmly, Christian Estrella Assistant... More 

Morris, Oklahoma
Level Contributor
22 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 4 weeks ago

The road noise was a little loud. There is no elevator and no help for luggage. The stairs are steep and 20 of them. :)

Thank 419lorik
paul p, Manager at General Sutter Inn, responded to this review

Dear 419lorik, Thank you for taking the time to share your thoughts on TripAdvisor. I appreciate your list of the highlights of your stay and hope that it is simply a caution you are providing to guests regarding our lack of an elevator. And while it is out of my hands, allow me to apologize for the road noise. I... More 

Arlington, VA
Level Contributor
5 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 5 weeks ago

We were visiting Lititz for the weekend and our friend recommended the pub at General Sutter Inn. We sat in the restaurant section and weren't sure what to order but the waitress told us the pub food would bring us back, and she was right. The Shepherd's Pie and Bangers & Mash were phenomenal. Great beer selection too. Highly recommend!

Thank HokieMom80
paul p, Manager at General Sutter Inn, responded to this review

Dear HokieMom80, We appreciate you sharing your kind thoughts! And also, please thank your friend for the recommendation, as well! While having review sites like these is always a great reference, having someone rave about us is an impression that just cannot be duplicated. We are so happy that you enjoyed our English Pub Fare and hope that you left... More 

Brookeville, Maryland
Level Contributor
82 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 25 October 2016

A wonderful menu and dinner specials makes your dining experience first class. We have been coming here for about 40 years and have always enjoyed the food and the atmosphere. The service is excellent and we never feel like we are being rushed through a meal. Outdoor dining is a nice option in the warmer months. Connecting pub is a... More 

Thank bobb420ret
paul p, Manager at General Sutter Inn, responded to this review

Dear bobb420ret, Thank you for sharing such kind words and thoughts! It is always a joy to have such a wonderful clientele, but so very humbling to hear that we have always taken such good care of you. We are happy to have served you with such an enjoyable consistency and we look forward to continue providing you and your... More 

Myerstown, Pennsylvania
Level Contributor
241 reviews
63 restaurant reviews
common_n_restaurant_reviews_1bd8 86 helpful votes
4 of 5 bubbles Reviewed 9 October 2016

My cousins made lunch reservations for the day of the Lititz Chocolate Walk. Service was excellent and timely after we were seated. However, I thought it took far too long for our lunch to arrive. We were there an hour and a half. Everyone enjoyed there food.

1 Thank Mosslady53
paul p, Manager at General Sutter Inn, responded to this review

Dear Mosslady53, We hope you enjoyed the Lititz Chocolate Walk! It was an unexpectedly busy day for us here at the Inn, and while we sincerely apologize for the untimeliness of your food, we are so glad to hear that everyone enjoyed their selections! We hope to be better prepared by your next visit to the General Sutter Inn and... More 

Lititz, Pennsylvania
Level Contributor
17 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 29 September 2016

The General Sutter Inn is a great place to celebrate a special occasion or just have a great meal with family and friends. The food is excellent and the wait staff is friendly and attentive. They have a good selection of wines to compliment your meal. During the warmer months, there is an option to dine on the Sutter patio,... More 

Thank David W
paul p, Manager at General Sutter Inn, responded to this review

Dear David W. Thank you for sharing your compliments with us! I personally think I may have to use this review in our brochures! You single-handedly captured most of the finer points of the experience we attempt to provide to all of our guests; and, judging by your review, we excelled in our hospitality and presentation! We thank you again... More 

A TripAdvisor Member
5 of 5 bubbles Reviewed 28 September 2016 via mobile

Thoroughly enjoyed a superb birthday weekend at the General Sutter in one of the RockLititz rooms. The entire staff was warm, professional and welcoming. From a smooth check-in, delicious dining experiences, to clean and well appointed rooms, the General Sutter Inn was a perfect experience. We strongly recommend this as a 'must' for anyone looking for a relaxing, carefree visit.... More 

Thank A TripAdvisor Member
paul p, Manager at General Sutter Inn, responded to this review

Dear Anonymous, We at the General Sutter Inn and Bulls Head Public House would like to thank you most sincerely for sharing your memorable experiences with us and are thrilled that our entire property and all its amenities were a treat for you! I am just ecstatic at the fact that you found everyone and everything enjoyable! We look forward... More 

Bordentown, New Jersey
Level Contributor
10 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 26 September 2016

The menu here is the same as in the adjacent pub. A varied selection of pub food and dinner entrees. We enjoyed the Shepherds Pie and Chicken Pot Pie that were made to order. A nice quiet atmosphere and very good service. Well Done!

Thank MrMessina
paul p, Manager at General Sutter Inn, responded to this review

Dear trestuccia, Let me open with how happy we are that you enjoyed the plethora of menu offerings we serve at the Bulls Head Public House! The Chicken and Leek & Shepard's pies are some of our most popular dishes and I'm glad to see they continue to meet their marks! Furthermore, I am thrilled that the ambiance and hospitality... More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
    4 of 5 bubbles
American, Bar, British, Pub
Breakfast, Lunch, Dinner, After-hours
Restaurant features
Serves Alcohol, Full Bar, Free Wifi, Reservations, Outdoor Seating, Private Dining, Seating, Waitstaff, Wheelchair Accessible, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover, Takeout
Good for
Business meetings, Child-friendly, Bar Scene, Groups, Local cuisine, Special Occasion Dining, Romantic
Open Hours
11:00 - 20:00
11:00 - 14:30
11:00 - 14:30
17:00 - 21:00
11:00 - 14:30
17:00 - 21:00
11:00 - 14:30
17:00 - 21:00
11:00 - 14:30
17:00 - 21:30
11:00 - 21:30
Location and Contact Information
  • Address: 14 E Main St, Lititz, PA 17543-1900
  • Location: United States  >  Pennsylvania (PA)  >  Lancaster County  >  Lititz
  • Phone Number: +1 717-626-2115

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of General Sutter Inn and other visitors
2 questions
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3 days ago

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Questions? Get answers from General Sutter Inn staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?