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Shake Shack

Certificate of Excellence
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3460 Waterlevel Hwy, Cleveland, TN 37323
+1 423-472-2200
Sun 11:00 - 22:30
Tue 10:30 - 22:00
Wed - Thu 10:30 - 22:30
Fri - Sat 10:30 - 23:00
More Info
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62 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Showing 62: English reviews
A TripAdvisor Member
5 of 5 bubbles Reviewed 4 weeks ago via mobile

Delicious food - fast service. Try the Burger - it is always a winner. (Of course they have great shakes too!) 😁

Thank A TripAdvisor Member
Dahlonega, Ga
Level Contributor
576 reviews
464 restaurant reviews
common_n_restaurant_reviews_1bd8 101 helpful votes
4 of 5 bubbles Reviewed 25 December 2016 via mobile

Shake Shack was a new experience for me, never been before but my wife talks about it since she is from Cleveland. Had burgers, fries, and shakes, everything was really good.

Thank rustybob64
knoxville, tn
Level Contributor
54 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 4 October 2016 via mobile

We visited on October 2nd, I had the "mini-burgers", hubby had the large burger. I will say, his burger was great! My mini-so called burgers were inedible-the meat was similar to popular fast food chains that steam the meat, yuck! Other than that, love the classic drive in feel, crinkle fries, and friendly staff! Get the regular sized burgers and... More 

Thank jenbuick
A TripAdvisor Member
3 of 5 bubbles Reviewed 1 September 2016 via mobile

Very disappointed . I stopped by and ordered broccoli and cheese nuggets. They were very good but you only get 4 nuggets for $3.59. That's a little high for only 4

Thank A TripAdvisor Member
Level Contributor
9 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 August 2016

I love the shake shack it has some of the best milk shakes I have ever drunk and the food is good as well, I love their hamburgers and their fried shrimp if they still have it. The service has always been great and the prices are not that bad either. The only draw back for me is its kind... More 

Thank redneck h
Level Contributor
28 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 24 July 2016 via mobile

We stop here and get soft serve cones about 3x a week during the season. Very good, they use mix from our local Mayfield Dairy Farms including vanilla, chocolate. Or mix of both.

Cleveland, Tennessee
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 15 July 2016 via mobile

I have been coming here since the mid 70's. The service is always fast and friendly. I have never been disappointed with anything here. My favorite has to be the barbecue sandwiches with hot slaw.

Thank dingdory99
Pigeon Forge, Tennessee
Level Contributor
5 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 3 July 2016

I even worked at this place 40 years ago as a kid. The man who owns it now has made it awesome again. Although it went through a less than period he has restored clean, good, reasonably priced food. You can tell by the way it is always packed with cars. And top that off with all kinds of shakes... More 

Thank Gary P
West Chester, Ohio
Level Contributor
16 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 June 2016

Wife and I stopped on the way to the camp site. We sit outside at one of the tables with our dog. The price and selection of food was great. It reminded me of going to the DQ in my hometown 40 years ago. The waiter was great and ended up giving our dog a cup of ice cream. When... More 

Thank madjen2
Level Contributor
7 reviews
7 restaurant reviews
4 of 5 bubbles Reviewed 9 June 2016 via mobile

Food was Decent typical good fast food. Milkshakes were great. Service was excellent. Pull up service like sonic but more authentic. Better than the chain drive the us in the area.

Thank Amy S

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
    4.5 of 5 bubbles
American, Fast food
Lunch, Dinner
Restaurant features
Takeout, Waitstaff, Seating, Wheelchair Accessible
Good for
Cheap Eats, Child-friendly
Open Hours
11:00 - 22:30
10:30 - 22:00
10:30 - 22:30
10:30 - 22:30
10:30 - 23:00
10:30 - 23:00
Location and Contact Information
  • Address: 3460 Waterlevel Hwy, Cleveland, TN 37323
  • Location: United States  >  Tennessee (TN)  >  Cleveland
  • Phone Number: +1 423-472-2200

Questions & Answers

Questions? Get answers from Shake Shack staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?