Americana Taphouse

Americana Taphouse - CLOSED

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Ratings and reviews
4.0
4.0 of 5 bubbles

RATINGS
Food
4.0 of 5 bubbles
Service
4.2 of 5 bubbles
Value
3.7 of 5 bubbles
Atmosphere
4.0 of 5 bubbles
Details
Someone from this business manages this listing.
Learn More
CUISINES
American, Beer restaurants
Meals
Breakfast, Lunch, Dinner, After-hours, Drinks
FEATURES
Reservations, Accepts Credit Cards, Live Music, Gift Cards Available
About
Americana Taphouse offers Southern takes on American classics, perfect for pairing with the robust selection of 24 craft beers on tap in a fun, relaxed, family environment that will appeal to any generation.
CUISINES
American, Beer restaurants
Meals
Breakfast, Lunch, Dinner, After-hours, Drinks
FEATURES
Reservations, Accepts Credit Cards, Live Music, Gift Cards Available
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4.0
4.0 of 5 bubbles772 reviews
Excellent
319
Very good
257
Average
117
Poor
54
Terrible
25
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

MR37069
Franklin46 contributions
5.0 of 5 bubbles
Apr 2020 none
Like many others we have been trying to support our local restaurants in these difficult times, by using their curbside pickup service. Regrettably, too often we have found that this was at the expense of a satisfying tasty meal. Well that is not the case with the reborn Americana Taphouse. We have now ordered and picked up from their car park on two different occasions. Both times we have very much enjoyed our meal. The brisket was tasty that first time, and today the Deacon's dry aged ribeye philly sandwich was excellent. The best philly we have enjoyed anywhere in a long time. Quality ingredients, perfectly cooked, very tasty. I will have it again! The pork tacos was very nice as well. The curbside pickup experience was ok, but not best practice, I would have preferred if contactless payment with no signature required was available, that mask and gloves were worn by the bag carrier and that the bag would be put on the floor in the back of my car rather than handed to me. Overall though, I do recommend you try Americana Taphouse. No need to wait for the seat-down service to restart, their kitchen is delivering very tasty food which I am already looking forward to order again.
Written 22 April 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClaireC799
Thank you for choosing to support local during this time and for sharing a review! Americana Taphouse is my family business, and we appreciate your feedback. I'm pleased to hear you enjoyed your curbside pickup meal. We have increased our health & safety measures during this time and do require masks and frequently changed gloves for all staff members, among many other precautions. The well-being of our guests is our number one priority, especially during this time. We look forward to serving you again soon! Kind regards, Claire Crowell, COO A. Marshall Hospitality
Written 27 April 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

anjbee
Detroit174 contributions
3.0 of 5 bubbles
Jun 2020 family
This was one of the only places open when we stopped. The decor is nice and the place is spacious with excellent staff. The menu offers many choices and we ordered a few things just to try. Hot chicken bites were very good as was the soup. There were burgers and the chicken and waffles, which is served with a roumade/sweet sauce and seasoned butter that were both very good. The food was also served barely warm. All 4 dishes. Which was surprising and disappointing. There wasn't many ppl in there. This has every reason to be a five star place, so close, but it's simple, obvious things that seem to be interfering with that. Totally fixable. For the price of lunch, $73 for four with no drinks, the food difficult so least be hot. We'd still try it again, just because if the staff and menu offerings.
Written 3 June 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClaireCrowell
Thank you for providing a review of your visit to Americana. We want to assure you that we hold ourselves to higher standards of food quality than you described and are quite frankly embarrassed to hear that your food was not served hot. We sincerely apologize for your disappointing meal and ask if you would kindly share any additional details of your visit (date, time, etc.) via private message or email to feedback@amarshallhospitality.com so we can follow up with the appropriate members of our team. We appreciate your willingness to give us another chance, and we look forward to the opportunity to provide an improved & fully satisfactory experience next time.
Written 8 July 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

JA M
Suwanee319 contributions
5.0 of 5 bubbles
Aug 2020 family
My daughter just moved into the area, so after a long day of unpacking we went out in search of a dog-friendly dining establishment. To our great good fortune we found Americana Taphouse. We sat outside next to a stream or forest, with cool breezes, and a cadre of friendly people also out for an evening with their doggies. The setting was most agreeable. And then the beers and Yankee Cornbread arrived. The red ale was the only beer I have truly enjoyed in many months. It was smooth, and very tasty, with perhaps a tincture of cherry flavor. The Yankee Cornbread arrived—just a chuck of cornbread, no butter, no sauce, nothing. It turned out to be the best cornbread I have ever had . . . fabulous, really, no butter or sauces necessary. My two dinner partners had burgers, reported to be excellent (confirmed by this plate pirate). My own chicken and waffles was great, too, or at least the chicken was. Our pupparoo had a big time playing with two beautiful Huskies. All in all, a truly spendid evening.
Written 14 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClaireCrowell
Thank you for taking the time to leave such a detailed review and for giving our local restaurant a try! We are thrilled that you (and your dog!) enjoyed a great evening on our patio and hope you will visit again in the future.
Written 20 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Harleycoint
5 contributions
1.0 of 5 bubbles
Apr 2021 none
Walk in, no tables had people at them, I did not have a reservation so they said I could go to bar and eat. Got a menu right away and the service went downhill from there:-(. I immediately ordered a beer from the large selection and it took 15 minutes to get it, why? Because the bar tender served standup people way before sit down people! Ordered beer battered fish, it came fast! But ordered another beer and it took forever because he only waited on stand ups! I kept trying to flag him down, but it seemed he was ignoring me. This place needs some customer service Ed equates for sure. The fish was small and overcooked, just like the fries! Too bad it could be a nice place!
Written 9 April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

c w
La Ceiba5 contributions
2.0 of 5 bubbles
Jul 2023 couples
Very disappointed! We made a reservation at 7:00 pm to coincide with the start of live music artist. When we arrived a few minutes early, we were informed that we were not guaranteed to be in same room as the live music. We were seated at about 6:50 and ordered drinks and an appetizer but by 7:15, no musician and waitress said sometimes music doesn't start till 7:30. At 7:35 after 2 drinks and an over-priced appetizer, no musician. The waitress was not sure about live music but seemed most interested in getting our order for our entrees. At 7:50, no musician. Asked for the bill and left. Since the main reason we went to eat at this place, which we thought was a little overpriced, was to relax and soak in some local live music, we were very disappointed. The wait staff did not seem surprised that there was a no-show.
Written 8 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Lisa D
Franklin23 contributions
2.0 of 5 bubbles
Oct 2021 none
We are locals and have been here several times before when it was Puckett's Boat House. Lunch was really disappointing, food took quite some time and my husband was done with his burger before the fries finally arrived, the mustard container was absolutely disgusting, they should have been ashamed to put that on the table. My large salad was a handful of lettuce, tiny bit of cucumbers and scattering of chopped tomato, with a little bit of cheese. Boring and expensive for what we received. The server was excellent, but the food, Marshall Hospitality should be ashamed. Too many other restaurants in Franklin to spend money here.
Written 9 October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Minnesota travelers
2 contributions
5.0 of 5 bubbles
Aug 2022 couples
We had the fish tacos both blackened and batter fried. Very large pieces of fish. So much better than some of the other restaurants we ate at in Franklin for less cost. Great service, food came fast and enjoyed live music while we ate. Highly recommend! Our server, Rome, was excellent! I will definitely go back here if I am ever in Franklin again.
Written 7 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Renwick29
Brentwood973 contributions
5.0 of 5 bubbles
Jul 2020 couples
This is a COVID FRIENDLY place to eat. We have eaten here most weeks since restaurants reopened. They have outdoor seating on both the north and south end of the restaurant. On the north end you are looking down on the Little Harpeth river and will likely see kayaks or canoes pass by during a Saturday lunch. They have an excellent beer selection and the wait staff all take masks seriously. None of the partial coverage nose exposed stuff. We have enjoyed their chicken salad wrap, the hot chicken pimento cheese sandwich, the black bean “burger”, fish tacos and the blackened fish sandwich. You can relax outdoors here...the face mask free group tends to go inside to cluster together but even if they come outside the tables are spread apart. :)
Written 4 July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClaireCrowell
Thank you for supporting our local business during this time! We are pleased to hear you have enjoyed a variety of our menu items and that you have felt comfortable during your recent visits, as our staff has been working hard to uphold our rigorous health & safety measures. Hope to see you again soon!
Written 8 July 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

chatdad
1479 contributions
4.0 of 5 bubbles
Jun 2022 none
After not being able to get into several restaurants due to limited staff, limited capacity and just downright busy, we walked into this restaurant for dinner. There's a lively outside area though the inside seating was pretty sparse. Though it lacks a lot of ambiance, the food is good (not great). I ordered the spaghetti plate. The portion was good, the noodles cooked to my preference (a bit al dente). They left the cheeses off at my request (thank you). The meatballs were so so though the sauce was tasty. The bread could have been left off. Wife had their fish and chips with fries. The fish was over breaded and she had to dig to find the fish. Once found it was tasty. The fries were good. Service was friendly though you can tell they are understaffed.
Written 21 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Amy G
73 contributions
1.0 of 5 bubbles
Feb 2020 couples
We stopped in on a lazy saturday afternoon. Went to a table by the bar area. There were 3 bartenders working....we waited 15 minutes without as much as a we will be with you in a minute...no acknowledgement. But they had time to spend time talking with friends. So we got up and went to restaurant area and were seated promptly with waitress checking on us quickly. We ordered drinks but after looking at menu decided to go elsewhere for early dinner. This place needs a real manager making the employees actually provide service to the customers instead of standing around. We were very dissapointed with this place.
Written 15 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PuckettsPR
Hello, Amy. Thank you for visiting Americana Taphouse and for bringing your experience to my attention via your review. Americana Taphouse is my family business and your feedback is essential to maintaining our high customer service standards. We have no excuse for not greeting you when you sat down in the bar. I certainly understand your disappointment and frustration. We pride ourselves on our Southern hospitality, so I'm very sorry you didn't experience it. Please be assured that we hold ourselves to higher standards and will address your visit with our team immediately. Would you kindly confirm the details of your visit (date, time, etc.) with me via email to feedback@amarshallhospitality.com so that I may speak with the appropriate members of my team? Thank you, and I hope to hear from you soon. Kind regards, Claire Crowell, COO A. Marshall Hospitality
Written 19 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

UWJJ
Wauwatosa189 contributions
4.0 of 5 bubbles
Apr 2021 none
Nice variety of beers and good food at reasonable prices. Great location in downtown Franklin, next to the river. Outdoor dining was available and included live entertainment. Nice variety of tap beers including several local and regional brews. I had the Americano sandwich which was pulled pork and fired bologna. It was good but would have been much better if the bologna wasn't so thinly sliced. My wife had Fish and Chips which were very good. Service was a little slow but they seemed to be short of staff (COVID related?).
Written 15 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mariah Rose
3 contributions
5.0 of 5 bubbles
Aug 2020 family
The food was delicious! I highly recommend the salmon, green beans and Parmesan cheese grits. Our family members thought it was some of the best salmon they had eaten. The outdoor seating has shade and is a charming setting.
Written 18 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClaireCrowell
Thank you for your review, Mariah! We are pleased that you could take advantage of our patio seating and that your whole family enjoyed their meal. Come back soon!
Written 20 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jeffcornwall
Franklin290 contributions
1.0 of 5 bubbles
Apr 2021 none
We waited well over an hour for our food in a restaurant that was not even full. Watched lots of delivery dudes orders going out the door. Clearly their kitchen could not handle a 3/4 full restaurant plus carry out and delivery. Kept hearing how slammed they were. Hmmmm... oh, and my fish tacos came out cold — twice. Waiter was sweet, but no manager. Bad form. Used to be one of our favorites. Not any more.
Written 10 April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Steven
United States5 contributions
4.0 of 5 bubbles
Dec 2020 none
Best cornbread I've ever had and I'm from the south. Loved the style of the the place and the Front Porch drink was basically a long island peached iced tea which was divine. Only negative piece was how long it took the bar tender to give the bill (he made drinks super quick and strong but took about 20 minutes for the final bill after we let him know we were done.)
Written 24 December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Odyssey02977760684
I'm so happy to hear you enjoyed your food and experience with us! I'm sorry to hear about the negative side of your experience. I have already talked with, not only your bartender but, our whole staff about the steps of service we should be providing for our guests. So we will take this as a learning experience so we can do better the next time you come visit us!
Written 4 January 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Wescoach41
Franklin9 contributions
3.0 of 5 bubbles
Feb 2020 none
The concept is nice. The southern food is average, the hamburgers were excellent which is why the third star is added. The room we were sitting in smelled like stale beer or something. I think is enjoy this atmosphere in late spring for a hamburger when the doors are rolled up.
Written 23 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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AMERICANA TAPHOUSE, Franklin - Menu, Prices & Restaurant Reviews - Tripadvisor

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