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Steak 'n Shake

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5000 Old Hickory Blvd, Hermitage, TN 37076
+1 615-316-0030
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26 Reviews from our TripAdvisor Community

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Showing 26: English reviews
Nashville, Tennessee
Level Contributor
3 reviews
3 restaurant reviews
3 of 5 bubbles Reviewed 2 weeks ago

Two adults and one child ordered shakes/floats. The two shakes came and he told me my float would be there soon, that they were out of clean glasses. When it got to me, I could feel that the glass was right out of the dishwasher - it was hot - so guess what that was doing to my float!! It... More 

Thank annieocard
Level Contributor
93 reviews
65 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 2 December 2016

Burgers not what they used to be, VERY THIN ! fries are ok, service was good. The milk shakes were delicious !

Thank C_VanSwol
Nashville, Tennessee
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 26 October 2016

Great variety on the menu, and awesome $4 meals. Kid friendly with hats, cars and coloring books. Friendly staff and good service; could use a little more attention to the register when your ready to pay.

Thank helenandbob_1
Level Contributor
10 reviews
6 restaurant reviews
3 of 5 bubbles Reviewed 28 September 2016 via mobile

The waitress did not get our drink order for a good 10 minutes and there was only one other table of two at the time. Also, she brought sausage and biscuits that was not ordered (we were charged for it) and she did not bring the toast and side gravy that was ordered. The quality of the food was much... More 

Thank Grill2013
Hermitage, Tennessee
Level Contributor
35 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 22 August 2016

This location in Hermitage has gone way way down in the last couple of years. Slow service, inconsistent quality, bad attitudes by some of the servers, no organization on who gets served in what order etc... What was once a good affordable place to eat is now just bad, bad, bad. We will not be back.

Thank CJ W
Richmond, Virginia
Level Contributor
507 reviews
396 restaurant reviews
common_n_restaurant_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 26 July 2016 via mobile

While the coffee was not the freshest the service was immediate and attentive. Taco chicken salad was a good value and served to specification. Check out was immediate and personable too. Not a bad stop

Thank Jeff S
Panama City Beach, Florida
Level Contributor
11 reviews
8 restaurant reviews
1 of 5 bubbles Reviewed 17 July 2016 via mobile

We had not eaten at one of these for a long long time. And we probably will never try another one. We were there for 10 minutes and never got a menu or even a word from anyone. Got up a mm d left.

Thank Carolyn S
Sweetwater, Tennessee
Level Contributor
85 reviews
53 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 8 July 2016

We stopped in about 3 in the afternoon. Just ordered a burger and fries. We sat in line, including the time at the window, for over 20 minutes. The order was correct and the food was hot.

Thank Ron C
Nashville, Tennessee
Level Contributor
51 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed 2 July 2016

My wife and I went here for lunch after several years of avoiding eaten here from prior experience. We thought that we would give them another chance. The service was horrid not to mention the filth and trash all over the floor under the tables. After not receiving our food after 30 minutes due to the order being wrong TWICE!!... More 

Thank Papabigdog
Nashville, Tennessee
Level Contributor
78 reviews
67 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 30 June 2016

First time eating here and I came because I had a coupon for a free double steakburger, fries, and soft drink because I bought my mom a gift card for Mother's Day. The food was great - if I was just rating the food I would have given the place 4 stars - they get 3 stars because of the... More 

Thank florabama24

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    3 of 5 bubbles
  • Value
    4 of 5 bubbles
    4 of 5 bubbles
Average prices
American, Fast food
Breakfast, Lunch, Dinner, After-hours
Restaurant features
Takeout, Seating, Wheelchair Accessible, Waitstaff
Good for
Child-friendly, Cheap Eats
Location and Contact Information
  • Address: 5000 Old Hickory Blvd, Hermitage, TN 37076
  • Location: United States  >  Tennessee (TN)  >  Hermitage
  • Phone Number: +1 615-316-0030
Steak ‘n Shake is a classic American brand famous for the Original Steakburger™ and hand-dipped Milk Shakes. Stop in today for breakfast, lunch, dinner or late night. Dine in, drive thru or carryout.

Questions & Answers

Questions? Get answers from Steak 'n Shake staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?