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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
£22 - £29
CUISINES
Bar, British
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about
Reviews (590)
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572 results
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Traveller rating
285
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65
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17
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All reviews fajitas burger pasta ice cream fries play area large portions young children across the road cranky guernsey island beach holiday carvery sun west
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Reviewed 1 November 2023

OMG.... huge portions!!! We ordered starters and they were really big then the mains turned up and there was no way we could eat it all! Food was really lovely but restaurant aimed at kids so was noisy , not the place to go for...a chat! Would recommend it though!More

Date of visit: October 2023
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Reviewed 27 October 2023 via mobile

All in all a reasonable experience, strangely informed that the restaurant would open at 1pm but people were going in. at 12 noon. Grandchildren happy to run riot in the play area. Food ordered, reasonable wait but the portion sizes for children are a tad...large in my opinion. We had the fajitas and a salad, but initially received incorrect meals, and with that being rectified they were enjoyed. Probably better to go in warmer weather.More

Date of visit: October 2023
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Reviewed 24 October 2023 via mobile

Every time I come to Guernsey I make sure that I visit here at least once. First of all, this is the best service on the whole island. The staff are absolutely on it from the moment you enter to when you leave. Credit to...them! Second, the portion sizes are incredibly generous given their reasonable prices. Yes - it’s not gourmet, however it hits the spot when you just want a casual, easy meal and lots of options to choose from. They also have a great ice cream selection.More

Date of visit: October 2023
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Reviewed 20 September 2023

I/ we thought that this place was the best value place on the whole of Gurnsey 😀 Service was very professional, atmosphere lovely a real good happy place. We were there twice and the second time was Sunday when their Sunday roasts were on offer....Excellent value. I thoroughly recommend this restaurantMore

Date of visit: September 2023
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Reviewed 16 September 2023

if weather is nice sit outside an watch the sunset. Great place for all the family. lots of parking. Really friendly and helpful staff.

Date of visit: September 2023
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Reviewed 8 September 2023

A day trip to Guernsey with a lunch stop at Crabby Jack's. It was one of those really hot days in September and the view from the sun deck is superb. However beware if you don't have a hat you might get sun burn so...we elected for a shady bench downstairs and ordered a Cheese Burger with salad and Tempura Prawns with rice and chilli dip. They were both excellent. The staff were attentive and very helpful. Overall a great place for a meal.More

Date of visit: September 2023
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Reviewed 6 September 2023

Quality seafood, in a chilled setting. We ate inside this time, but have previously sat outside taking advantage of the views across the bay and sunset.

Date of visit: September 2023
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Reviewed 16 August 2023

This is definitely a family oriented restaurant, with large screen TVs showing cartoons, and I wouldn't go there for dinner. We had lunch there on our last day and had chicken fahitas and we were surprised at how good the food was.

Date of visit: August 2023
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Reviewed 13 August 2023 via mobile

I booked a table for 5.30pm to treat my four grandchildren aged 5,7,10 and 13yrs . We arrived on time to find the restaurant only at the most 30% full. Despite this it took. 15 minutes to place a drinks order and 20 minutes to...order our food…. That’s poor but little did we know that that was good! Another 50 minutes and at 6.40pm I asked where our starters were, having seen some tables who sat down after us , being served food. The Assistant Manager went to the kitchen, returned and apologised saying it would be out shortly. I told her this was unacceptable and that we had booked at 5.30pm as we had young children. Food arrived at 6.45 pm and to be fair the portions were generous and the food v good. Two Dutch tourists on the next table also complained st the same time that hey had waited 50minutes for just a main course of gush and chips which eventually arrived after and hour! Hoping the main course would follow promptly was to be disappointed. We had waiting staff and the assistant manager keep looking our way and avoid approaching us so any more drinks we had to call for Eventually at 7.20lm a young waiter had the good manners to come and apologise and at that he was sorry for the long wait and that good would be out shortly. When quizzed as to the v poor service he said they were very bust( nearly Gil by then) and the kitchen was behind. I asked to speak to the manager but no one came. At 7.30pm , two hours after arriving we hit our main courses. By then three if the children were too tired and left most of their food including my 13yr old who left nearly all her burger meal £16.95). At about 7.50pm the manager eventually came over and we spoke. Apologies given with an explanation that they had only one chef and although they had seen our orders apparently were ‘missed’ she couldn’t push the vfefvyoo much as he was under pressure! Despite this tables we’re still be filled at a restaurant that clearly couldn’t cope. A round of drinks or discount offered as an apology. When I came to pay we were insulted with a 5% discount, equivalent to just over£7!!! I rejected this and was offered 10% which was the maximum… it didn’t even cover the uneaten food. Fed up we left Crabby used to be brilliant but it’s gone considerably downhill since lockdown. Gone at the Crab meals which was a huge attraction and the service us dire. What food that arrives is generally very good….. if you can afford to wait two hours! Poor show Christie’s Group and v poor customer serviceMore

Date of visit: August 2023
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Reviewed 8 July 2023 via mobile

Food was ok service was ok , but sadly the place is full of flys , and I am not keen on sharing lunch with 2,000 flys . I spoke to the staff and they said sorry we sprayed this morning . I didn’t see...any sign of any fly control equipment , so I guess a spray in the morning is what they consider good enoughMore

Date of visit: July 2023
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Reviewed 31 May 2023 via mobile

Food amazing - hot, tasty and full of flavour. Generous portions. Staff helpful and friendly. Went twice in 5 days whilst on holiday in Guernsey. Highly Recommended.

Date of visit: May 2023
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Reviewed 14 May 2023

Cabbies used to be the place to go and we used an awful lot sadly not anymore. The food has gone down hill along with the service. The restaurant could do with a good clean and the staff could do with some training of how...to deal with customers. One supervisor I particular is extremely rude and dismissive if yiu approach her with a complaint regarding food, sge doesn't listen and will even argue back at you with and I don't care or whatever attitude, only recently to find out that her partner is the Head Chef there, so that is probably the reason. There is one member of staff there however who is amazing called Anna and will go out of her way to put things right, but sadly most of the other head of sections let the team down badly. This place used to be full most days and especially at weekends and tables used to have to be booked well in advance not now sadly. I do not recommend at allMore

Date of visit: April 2023
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Reviewed 11 April 2023

Crabby Jacks is a child-friendly themed restaurant and I was there with my adult daughter but it mattered not. The staff were so friendly with excellent service and good food. We had trouble ordering a taxi and the staff re-opened the place for us, made...a pot of tea and even phoned for another taxi when ours didn't come. We were made to feel so special and would highly recommend it. The restaurant theme is fun and was a perfect way to finish our coastal walk.More

Date of visit: April 2023
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Reviewed 8 April 2023

Came here years ago and it was classy and good. An island treasure. Not any more it would seem. Tempura prawns come heavily thickly battered and overall its now just like a British Wetherspoons pub. A very expensive waste of an evening

Date of visit: April 2023
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Reviewed 26 March 2023 via mobile

Love the tuna pizza - very accommodating with swaps. Fries perfect Coffee perfect Good service given they were flat out

Date of visit: March 2023
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Questions & Answers
Ask a question
sharron b
25 October 2023|
AnswerShow all 2 answers
Response from debbief245 | Reviewed this property |
Not sure to be honest. I didn't see any dogs. There was an outdoor seating area so maybe.
0
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JeanBrackstone
11 June 2022|
Answer
Response from Masneb145 | Reviewed this property |
Sorry - don’t know
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Z7263FYcharlottes
11 August 2019|
AnswerShow all 2 answers
Response from gsylauren91 | Reviewed this property |
I don’t believe so no, perhaps if you sit outside but it would be best to check with them first before you bring your furry pal with you to avoid disappointment ! 🐶
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CRABBY JACK'S, Castel - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Crabby Jack's

Yes, Crabby Jack's offers takeaway services.

Crabby Jack's is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4