Poor service. I ordered Green Pea soup, and got ‘orange’ carrot soup. When it was delivered I thought perhaps it was the wrong order, I was told “I don’t know why it’s that colour”, so I queried it again, it looked like carrot and tasted...like carrot, another staff member told me “it’s made from a green pea base”🫤and another told me “it goes like that when it’s puréed” 🫤. Very strange! As a consumer and as someone who has been making soup for years (professionally as well), I know the difference between pea soup made from peas and puréed carrot soup. Why they insisted it was Green Pea when clearly it was not is a mystery, perhaps because it wasn’t on their menu, had they told us it was carrot we would of been happy enough as it tasted fine. It was insulting all the same. Their decaffeinated coffee beware! Quite possibly the worst coffee I have ever had. We noticed on our bill it had been from the filter machine and I assume it had been made hours ago, thin, bitter and stewed. There are some fantastic cafes, coffee huts and coffee roasters in Moray selling fantastic coffee, Mackenzie & Cruickshank sadly is not one of them. Whether it’s decaf or not, as a consumer who is paying for it, we expect a quality cuppa. I will add a soup was deducted from our bill however that wasn’t really the point, I have also contacted M & C since my visit and before this review, however they chose not to respond. Overall a very disappointing visit, a place which used to be good years ago but sadly it’s lost its way and trading on a previous good name.More
