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Upstairs Downstairs Tearoom & Cafe


Ratings and reviews

Certificate of Excellence2017 Winner


US$5 - US$11
Cafe, British
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Reviews (60)
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All reviews sandwiches cake crisps brie tea room warm apple visiting monmouth nice surroundings high street birth cream cuppa
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1 - 10 of 60 reviews
Reviewed 3 weeks ago

Just popped in for a refreshing cuppa on this occasion. Service and dring were very good so we will venture in next time for a bite to eat as well.

Date of visit: March 2019
1  Thank Andrew J
Reviewed 28 October 2018 via mobile

Lovely little shop and tea room. Staff were friendly and very helpful. Food and drinks were hot and fresh.

Date of visit: October 2018
Thank stevo1964
Lynda O, Manager at Upstairs Downstairs Tearoom & Cafe, responded to this reviewResponded 29 October 2018

So glad you enjoyed it, please come again !

Reviewed 24 October 2018

our first trip into upstairs downstairs it was jolly cold inside nice lady took our order waited a few moments for our 2 coffee hence the one got tipped over when beign placed on table it went over me over table on floor inside my...More

Date of visit: October 2018
1  Thank SHIRLEY P
Reviewed 28 August 2018

Popped in for a cup of tea and a scone on Saturday and loved the place, friendly staff and I think i may have found the best cream tea ever!

Date of visit: August 2018
Thank MarieAd23
Reviewed 21 July 2018 via mobile

Popped in as conveniently located on Monmouth High Street. Enjoyed delicious warm hand made Belgian Apple Cake with ice cream and Toffee, Pecan and Date with cream. Accompanied by Earl Grey and Breakfast Tea. Nice surroundings and reasonably priced.

Date of visit: July 2018
Thank PhilD111
Reviewed 30 April 2018

Nice and quiet cafe for cosy chat with Mum. Nice cake selection including gluten free, which i am!. smashing capachinos and good tea

Date of visit: November 2017
Thank Claire W
Reviewed 25 February 2018

My wife and I went to Upstairs Downstairs tearoom on February 17th and were very upset at the treatment we received. I ordered drinks for both of us and a bowl of soup and a sandwich for myself, explaining to the very pleasant waitress that...More

Date of visit: February 2018
4  Thank stainless48
Reviewed 14 February 2018

lovely lunch ,cake and fresh coffee,nice to find a place that has good atmosphere but not loud and rowdy .Staff friendly ,everything served with a smile cannot praise this tea room enough .Not to be missed if you are visiting Monmouth.

Date of visit: January 2018
1  Thank RichardB3613
Reviewed 5 November 2017 via mobile

Cramped area at the back of the shop - over priced I felt over £6 for small latte and cake. Waitress kept hovering and whisked away plate as soon as finished. Made me feel uncomfortable. Won't visit again.More

Date of visit: November 2017
2  Thank Astrid B
Lynda O, Manager at Upstairs Downstairs Tearoom & Cafe, responded to this reviewResponded 7 November 2017

I am sorry you were disappointed, as well as the seats downstairs our main area is our upstairs Tearoom so you may have preferred that. with regards to the price, you must have had Clotted cream with your cake to take it over £6. We...More

Reviewed 29 October 2017

Popped in this this lovely little venue whilst visiting Monmouth. Very nice welcome and offered us seats near front window. Tried the bara birth with a cup of tea. Very nice indeed as not had this cake before.

Date of visit: October 2017
Thank abbeyfield4gl
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Questions & Answers
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7 February 2016|
AnswerShow all 2 answers
Response from Ossie007 | Reviewed this property |
Sorry, I don't think we had afternoon tea.
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