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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Bar, British, Pub
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Breakfast, Lunch, Dinner, Brunch, After-hours
View all details
meals, features
Reviews (602)
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597 results
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Traveller rating
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111
56
67
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Reviewed yesterday via mobile

Brilliant prices but dirty uncleared tables and glasses. We had to ask a member of staff to clean our table which he was happy to do. Within the same room there were several tables in the same condition that were simply left!

Date of visit: June 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 week ago via mobile

Often meet up with friend for a lunch/coffee, on recent months they have a few New faces/staff now working here… I have had to now write a review about poor hygiene from one member of New staff! This is the second time I have witnessed...from same young girl with long dark blonde hair and round baby face! Twice in ladies toilets whilst I were also in there washing my hands, she has left from using the toilets and not washed her hands! This same girl is waiting on tables as not old enough to serve behind bar yet! Has put myself and friend off from eating here again. Just gross! My friend and I panicked at very thought that is she also in kitchen helping assemble the dishes? Even if not? It is still not good enough to handle the plates and cutlery or anything in the hospitality industry.More

Date of visit: June 2024
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 May 2024

Called this afternoon for a late lunch. I ordered the gourmet sirloin steak cooked medium. The steak I received was dry, tough and overcooked. I have previously had sirloin steaks from Wetherspoons in other locations and always found them very good. Everything else about the...meal and service was fine. Just so disappointed by the steak.More

Date of visit: May 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 April 2024 via mobile

This is my local Wetherspoons and I’ve been going for years, this morning was by far the worst I’ve seen it! Cold food being brought out, poor girl on the bar running round the place trying to make things right and serve everyone, food sent...back took another 25 minutes to come back out! Food was still only just warm! Someone get in and sort it out fast!More

Date of visit: April 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 April 2024 via mobile

Came here after prom dress shopping, the meal was lovely although the pudding we had apple crumble had a lot of cinnamon on so a little over powering

Date of visit: April 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 March 2024

Called in for a late lunch after a meeting. The bearded male barman waiter looked dirty and unkept. I asked for a phone charger and he rudely explained that they were short staff with an attitude. The restaurant was Not at all busy as it...was around 1.45pm mid week. He was rude and challenged me when I gave feedback quietly about the poor Cesare salad which was bland, small and overpriced and looked at me with attitude once again leaving me uncomfortable.More

Date of visit: March 2024
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Reviewed 12 January 2024 via mobile

Called here on a rainy Friday afternoon for a drink to escaped the rain. We ordered on the app and within a couple of minutes a polite bar staff member brought our drinks over. We stayed for several more and in that time we chatted...to a lot of friendly locals. The pub was well set out and very clean and tidy throughout all areas. We enjoyed it that much we called in the next morning for breakfast. It arrived quick and it was hot. A big shout out to the bar staff who brought us the drinks while we played the ‘Wetherspoons game’ Another thank you to a couple of locals who helped us drink all our shots! Would visit here again, and probably stay here in one of the rooms.More

Date of visit: January 2024
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Reviewed 27 December 2023

Been here many times over the years and never had any complaints, I love the building and the view from the outside area. We ordered our burgers at the bar and within three minutes our meals were served! The burgers had obviously been cooked before...and were burnt and horrible. I would rather wait and have an edible burger.More

Date of visit: November 2023
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Reviewed 18 October 2023 via mobile

Really disappointing meal out with family. The food was awful and pretty much thrown down on the table. We’ll give this place a miss next time we’re in Ruthin.

Date of visit: October 2023
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Reviewed 21 August 2023

Brilliant hotel Rooms excellent Easy checking in Evening meal great Breakfast great value Customer service excellent

Date of visit: July 2023
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Reviewed 3 August 2023

After looking forward to a nice lunch at Ruthin Wetherspoon we opened the back entrance door and was nearly knocked back with the discusting smell of the area. I will not go in there again until it has a complete refit of carpet ect. It...was sickening.More

Date of visit: October 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 July 2023

We stayed in the hotel as we were attending a wedding in the village. Staff were less than helpful between the hotel and restaurant. The reception was unmanned at arrival and bar staff where less than interested in this .. eventually we got the room...only to find half drank bottle of water which I took took down to staff to request a fresh bottle, I heard the young lady refer to me as “that woman wants a bottle” to which I did interrupt politely and say we have literally just walked in the room and found that there was a lot of huffing and puffing from the young lad behind the bar and I was handed a bottle with no apology or anything. Very rude attitude. The breakfast the following morning was terrible it was cold , we sat and listened to another table complaining about their food and their disappointment in how the female staff where handling their complaint so I politely said to the young lad behind the bar that ours was always cold and I received a simple “ok” from him. We left feeling very disappointed and under appreciated for our custom over the weekend. Will not return unless improvements are made.More

Date of visit: July 2023
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Reviewed 13 July 2023

“Appalling” 16 May 2023 Hard to believe the fact that you expect hot food to be too much for them to handle! Read enclosed, in response to a complaint Date of visit: May 2023. I wrote a complaint about the manager who after I was...asked if my food was ok (approx 30 min after finishing most of my food, I said yes but the side dish was too cold to eat. ) I was subjected to the manager telling me my expectations were too high?! I said, expecting hot food to be hot is too high an expectation?? Yes he replied. I wrote to the head office and the following is taken from their email: “the manager has banned you from this pub as you were abusive, this decision will not be overturned”. laughably, I was in the large hall when I spoke to him and I had family with me, I was not abusive, as others would have heard. I actually asked him to record the discussion to protect me and him. His attitude was unprofessional and uncalled for and I’d be interested to hear if the footage that actually recorded the conversation was submitted to the head office.. I would not recommend this place to anyone, there are better eateries with nicer staff nearby.More

Date of visit: May 2023
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Reviewed 5 July 2023 via mobile

This is a big pub with many different zones, so easy to find somewhere that suits the mood. Prices are very reasonable, with drinks included in the dishes. The food could be more exciting, but quite ok.

Date of visit: July 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 June 2023

Not to be confused with the Ruthin Castle Hotel - this is the Weatherspoon's Pub in the centre of Ruthin. We had a meal here one evening and it was good. Plenty of food but tasty and well cooked as well - oh, and inexpensive.

Date of visit: June 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
Ask a question
kirstena194
2 May 2018|
AnswerShow all 6 answers
Response from Clair P | Property representative |
Hi Kirsten, We now longer have onsite parking as our car park has been converted into a beer garden. There is a public car park immediately behind the hotel which charges £7 for the whole day between 08.00 and 17.00 hours.
1
Vote
YOLO123
10 February 2017|
AnswerShow all 6 answers
Response from kungfuostrich | Reviewed this property |
Yes they have a car park, and it's free.
0
Votes
sarah H
26 September 2015|
Answer
Response from Jamie T | Reviewed this property |
We have just been told we cannot have our dog in the beer garden outside. We left with another family
1
Vote
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THE CASTLE HOTEL, Ruthin - Updated 2024 Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about The Castle Hotel

The Castle Hotel is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 3.5
  • Value: 4
  • Atmosphere: 3.5