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5006 Crossings Cir, Mount Juliet, TN 37122-8419
+1 615-203-0294
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35 Reviews from our TripAdvisor Community

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Time of year
Showing 35: English reviews
Elizabethton, Tennessee
Level Contributor
115 reviews
62 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 17 October 2016

A little slow but found out they had just had 3 school groups at once. Food was good and service was adequate. Open 24 hours a plus for late night bites.

Thank TNDauksch
Bath Springs, Tennessee, United States
Level Contributor
53 reviews
37 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 1 September 2016

We run in here when in this busy shopping area. The waitresses are always pleasant even when very busy. Sometimes they send out coupons which makes it very reasonable. Burgers are always hot and shakes great tasting.

Thank Qualyn
Richmond, Virginia
Level Contributor
521 reviews
408 restaurant reviews
common_n_restaurant_reviews_1bd8 65 helpful votes
3 of 5 bubbles Reviewed 25 July 2016 via mobile

I enjoy Steak 'n Shake in several states. This one is in a great spot and should thrive. The kitchen seems to do fine but attention to wait staff would be an improvement. They are slow and need to be more responsive when customers are seated and given menus. After that finally happened it was fine

Thank Jeff S
Level Contributor
12 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 25 July 2016

Went on a Saturday afternoon about 1:45. Three families were standing inside the doorway waiting to be seated. We counted 10 empty tables with dirty dishes on them. No one even acknowledged we were all just standing there. No one came to seat anyone. We stood there about 5 minutes and we left!

Thank ChanceLebanon
Saint Joseph, Missouri
Level Contributor
14 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 9 July 2016 via mobile

This steak n shake has forever ruined the chain for me. We sat in the drive thru for 27 minutes behind 2 cars. After the first 5 minutes or so, we were only behind 1 car (and there's concrete trapping you in so there's no way to escape). Once the people in front of us got their 3 shakes (yep...... More 

Thank nicolearn
Nashville, Tennessee
Level Contributor
53 reviews
42 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 8 July 2016

Service very poor, servers work at a very slow pace and do not check back for refills, missing food, etc. Order was wrong, service slow and server kept "forgetting" to come back to table with correct food. Awful, won't return.

Thank VLE_WhereToNext
Norfork, Arkansas
Level Contributor
11 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 26 June 2016 via mobile

The food we had was delicious!! However, we stood at the door waiting to be seated for AT LEAST 10 minutes. Then when we sat down, it was ANOTHER 10 minutes for someone to come get our drink order. While we were waiting, two of the waitresses started arguing about not helping each other with the shakes. The manager had... More 

Thank amrychtarik
Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 25 June 2016 via mobile

This was the longest wait and worst service I have ever had. The food was ok but not worth the hour wait. I will never eat here again

Thank Shelley R
Level Contributor
30 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 18 June 2016 via mobile

So disappointing to have an established restaurant with such poor check out service This is twice now I have been to this one and the check out service made you wait over 10 min to pay your check and leave. Then when the management do show up its like an inconvenience to help you out Never again will I inconvenience... More 

Thank Steve L
Level Contributor
25 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 12 June 2016 via mobile

Waited about 6 minutes to be seated with no one in front of us and plenty of empty tables. No hello or we'll be right with you or any kind of acknowledgement we were there. Walked out and somewhere else. I didn't see a single smiling customer in the place. More than half were still waiting on the drinks.

Thank rinebill

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    2.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    3 of 5 bubbles
American, Steakhouse, Fast food
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Waitstaff, Seating, Wheelchair Accessible
Good for
Cheap Eats, Child-friendly
Location and Contact Information
  • Address: 5006 Crossings Cir, Mount Juliet, TN 37122-8419
  • Location: United States  >  Tennessee (TN)  >  Mount Juliet
  • Phone Number: +1 615-203-0294
Steak ‘n Shake is a classic American brand famous for the Original Steakburger™ and hand-dipped Milk Shakes. Stop in today for breakfast, lunch, dinner or late night. Dine in, drive thru or carryout.

Questions & Answers

Questions? Get answers from Steak 'n Shake staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?