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Hard Rock Cafe

2050 Parkway, Gatlinburg, Pigeon Forge, TN 37863-2959
+1 865-430-7625
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Overview
  • Excellent42%
  • Very good28%
  • Average18%
  • Poor7%
  • Terrible5%
Travellers talk about
“burger” (93 reviews)
“fajitas” (21 reviews)
“salad” (38 reviews)
Closed Now
All hours
CUISINES
American, Vegetarian Friendly, Gluten Free Options
PRICE
££ - £££
RATINGS
Service
Food
Value
Atmosphere
LOCATION
2050 Parkway, Gatlinburg, Pigeon Forge, TN 37863-2959
All Details
Write a ReviewReviews (1,621)
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11 - 20 of 1,600 reviews

Reviewed 4 November 2017

The hostess specifically sat us in Robert's area because he was so sweet. Robert sucked. He got orders wrong, didn't bring things that we asked for and then copped an attitude. He charged me for the second cup of coffee and the Norwegian Salmon was...More

Thank Neal B
Nandi I, General Manager at Hard Rock Cafe, responded to this reviewResponded 6 November 2017

Hi Neal, I am so very sorry. I will address this today with Robert and with the kitchen staff. Please let me know when you will be coming back, I would lover to meet you. Best, Nandi

Reviewed 3 November 2017 via mobile

I really like Hard Rock Cafe and have been to their restaurants in multiple places so I knew what to expect. The music is loud. The drinks are cold. The food and service are excellent. My only complaint about this restaurant was the fact that...More

Thank DDay1959
Nandi I, General Manager at Hard Rock Cafe, responded to this reviewResponded 6 November 2017

Hi, I am sorry that you found our menu limiting. As a company we underwent a menu 'overhaul' to keep in line with the new federal caloric guidelines and some favorites were not on the revised version. If there is something from our older menus...More

Reviewed 1 November 2017

The food here is definitely overpriced. The food was OK, nothing special. You are paying for the name of the restaurant only. There was little memorabilia on the walls, especially compared to other Hard Rock Cafes in Philadelphia, Pittsburgh, NYC. This would have been two...More

Thank Dawn M
Nandi I, General Manager at Hard Rock Cafe, responded to this reviewResponded 4 November 2017

Hi Dawn, I am sorry that you were not happy with your visit. We have quite a bit of "memo", over 400 pieces, it may be because the ceilings are 17ft that the memo gets overshadowed. This Cafe design is more contemporary than the Cafe's...More

Reviewed 29 October 2017 via mobile

Service was fast, beer was cold and dinner was great! Easy to find! Added a new t-shirt to my Hard Rock collection.

Thank Denise D
Nandi I, General Manager at Hard Rock Cafe, responded to this reviewResponded 31 October 2017

Glad you had a good time! See you soon, Nandi

Reviewed 25 October 2017

special place that offers great service and good food. Servers are accommodating and the atmosphere is comfortable.

Thank site120
Nandi I, General Manager at Hard Rock Cafe, responded to this reviewResponded 3 weeks ago

Thank you so much! We appreciate you taking the time to review the Cafe!

Reviewed 23 October 2017 via mobile

We have been to other Hard Rock Cafes in various states that were okay, but this particular location was terrible. We were eventually seated by a hostess after she and another male hostess ignored us while they chatted and gossiped, but once seated no one...More

Thank EmmyLou H
Nandi I, General Manager at Hard Rock Cafe, responded to this reviewResponded 24 October 2017

Hi EmmyLou, I am so sorry that the staff ignored you. I am very concerned about the way you were treated. It looks like you were here on Saturday or Sunday. I would like to find out more about your visit. Please call me at...More

Reviewed 19 October 2017

Hard Rock is always fun, we don't go that often because it is pricy. Hard Rock in Pigeon Forge is in a great location, next to the Titanic and Wonder Works.

Thank Angela B
Nandi I, General Manager at Hard Rock Cafe, responded to this reviewResponded 21 October 2017

Hi, Thanks for the nice review! We are analyzing our menu pricing for 2018 and hopefully we will be able to come up with something that is a little easier on the wallet. Have a good weekend, Nandi

Reviewed 17 October 2017

Pigeon Forge was extremely busy while I was there. Hard Rock Cafe was across the road from my hotel. I ate here twice just to avoid traffic. Burgers are pretty good.

Thank David C
Nandi I, General Manager at Hard Rock Cafe, responded to this reviewResponded 19 October 2017

Thanks so much for stopping by! Hope to see you again soon, Nandi

Reviewed 17 October 2017 via mobile

Pigeon Forge Hard Rock was really fun. Location was great, I never knew that Pigeon Forge was so active. I was amazed at all of the attractions around. The hard rock had live music and the staff was really helpfull and very friendly. Pigeon Forge...More

Thank Jossue S
Nandi I, General Manager at Hard Rock Cafe, responded to this reviewResponded 18 October 2017

Hi Jossue, Thank you for taking the time to review the Cafe and the city of Pigeon Forge! I hope that you are able to visit again soon- Nandi

Reviewed 16 October 2017 via mobile

We stopped in for a quick bite. Great quality food ... awesome memorabilia ... friendly service ... very clean, trendy restrooms ... lots of great items in the store! We highly recommend making a stop to the Hard Rock the next time you are in...More

Thank afrancy
Nandi I, General Manager at Hard Rock Cafe, responded to this reviewResponded 18 October 2017

Thank you so much for the kind review! I am so glad that you enjoyed your time with us!

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Ask a question
Questions & Answers
momanderson
13 July 2017|
AnswerShow all 2 answers
Response from Philip F | Reviewed this property |
I am in agreement with Randy. Either check their web site or call them to find out.
0
Votes
Katy B
2 February 2017|
AnswerShow all 4 answers
Response from MarkB180 | Property representative |
We have the patio set up for your dog weather permitting. Hope to see you soon.
1
Vote
Sharon F
25 October 2015|
AnswerShow all 4 answers
Response from VintageGibson | Reviewed this property |
Like all retail restaurants, they exist to make money for the company and a living for the employees. Capitalism works like this- If you want to buy the product at the price they want to sell it, you have a deal. If you... More
1
Vote
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$12 - US$23
Meals
Lunch, Dinner, After-hours
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi, Reservations
Good for
Groups, Bar Scene, Kids, Child-friendly, Special Occasion Dining
Open Hours
Sunday
11:00 - 23:00
Monday
11:00 - 23:00
Tuesday
11:00 - 23:00
Wednesday
11:00 - 23:00
Thursday
11:00 - 23:00
Friday
11:00 - 00:00
Saturday
11:00 - 00:00
Location and Contact Information
  • Address: 2050 Parkway, Gatlinburg, Pigeon Forge, TN 37863-2959
  • Location: United States  >  Tennessee (TN)  >  Sevier County  >  Pigeon Forge
  • Phone Number: +1 865-430-7625
  • E-mail
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