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Monkey Puzzle

££ - £££
British, Bar, Pub
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The Monkey Puzzle Leatherhead Road, Chessington KT9 2NE, England
+44 1372 744060
Today
06:30 - 23:00
Open now
See all hours
Hours:
Sun 07:00 - 22:30
Mon - Fri 06:30 - 23:00
Sat 07:00 - 23:00
More Info
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551 Reviews from our TripAdvisor Community

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Traveller type
Time of year
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Showing 549: English reviews
Warangal, India
Level Contributor
59 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

"Exellent food, good service" n "reasonably" priced definitely go again guys. This is very good place. Money Puzzle in Chessington.

Helpful?
Thank vvamsh
Rickmansworth, United Kingdom
Level Contributor
32 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

Ordered chicken & avocado salad's for a business lunch. Soggy, damp old lettuce, formerly frozen / now mushy, bland avocado, dry, overcooked, flavourless chicken. We brought a colleague over from Paris for a local meeting - mortified... Truly awful food - I was so preoccupied with work I didn't really appreciate how bad it was until too late... Staff were... More 

Helpful?
Thank Laurence V
Chard, United Kingdom
Level Contributor
176 reviews
120 restaurant reviews
common_n_restaurant_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed 1 week ago

It has been a long time since I have visited a Beefeater and I was impressed with the standard of interior design.The usual menu of burgers and steaks were on offer, but pricey. The 8oz sirloin being £15.99 and a beef and cheddar pie for £12.99.It's not 'cheap eats' nor 'top notch' in quality but it is handy if you... More 

Helpful?
Thank Debbie H
Level Contributor
12 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

We were 100 + miles from home after an appointment and were both hungry. This restaurant was the first one we came across, so thought we'd give it a go. We were met by a very happy, polite server who showed us to our seats. We both ordered, I had the mixed grill and my partner had the steak burger.... More 

Helpful?
Thank Joanne N
London
Level Contributor
39 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago

We have been a few times and the most recent months has been either nice or not so :-( steak on on visit was not nice at all and we ordered two on previous visit but just had starters this time and they were good. But the people behind us had a complaint.

Helpful?
Thank lisyloutan
Surrey, United Kingdom
1 review
1 of 5 bubbles Reviewed 2 weeks ago

Well all I can say is the experience was a disgrace from beginning to end!! We entered the restaurant to see the waiter advising that they would not be able to accommodate a party due only one waiter being on duty! I should have listened to my gut feeling and left but I didn't, wanting to give the benefit of... More 

Helpful?
Thank jennyreds
Seanthacker, General Manager at Monkey Puzzle, responded to this review

Dear Guest I am very disappointed to read your comments and on behalf of the Monkey Puzzle team I apologise for the issues you faced at our restaurant. Please feel free to get in touch at Chessington.monkeypuzzle@whitbread.com if you would like to discuss the issue with me further More 

Epsom, United Kingdom
Level Contributor
225 reviews
139 restaurant reviews
common_n_restaurant_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed 4 weeks ago via mobile

Breakfast before father Christmas visit and sadly the food / service was not up to the usual beefeater standard... Food was okay but have had better at the monkey puzzle... And was told the coffee machines to serve up a Costa coffee weren't working - curiously this hasn't been the first time we've been told this... On the plus side... More 

Helpful?
Thank LGBfund
Seanthacker, General Manager at Monkey Puzzle, responded to this review

Dear Guest Thank you for taking the time to give us feedback. I am sorry that on this occasion our breakfast service did not meet your expectations. We review feedback regularly and always try to use it constructively so thank you for bringing these issue to our attention. Kind Regards More 

Grantham, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 14 December 2016

The place was not busy, service was slow but staff were seen chatting. took a long time to place an order and receive a drink. When the food arrived it was average at best. the whole place felt dity I wasn't well after my visit.

Helpful?
1 Thank richardhart856
Seanthacker, General Manager at Monkey Puzzle, responded to this review

Dear Guest Thank you for taking the time to provide us with feedback on your visit. I can assure you that all feedback is reviewed and where possible actioned. We will continue to work on our service standards and we are looking forward to a sparkling refurbishment this year Kind Regards More 

Level Contributor
38 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed 4 December 2016 via mobile

I attended yesterday (3rd December 2016). 1st impression where good... from the outside !!! I stood at the sign "wait to be seated" for what seems like ages... no eye contact from the staff... just as I was about to leave the manageress approached and found me a table. I was seated with a menu. I then waited a further... More 

Helpful?
Thank Markt40
Seanthacker, General Manager at Monkey Puzzle, responded to this review

Dear guest Thank you for taking the time to provide us with feedback. I am very sorry to read the issues you experienced and I would like to assure you that all feedback is reviewed constructively to help us improve where necessary. Please get in touch at Chessington.monkeypuzzle@whitbread.com if you would like to discuss the issue further Kind Regards More 

Level Contributor
27 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 4 December 2016 via mobile

Nice grub and friendly staff in decent set up but drinks were very slow in coming then food especially desserts even longer. To give them credit they did refund us for the desserts. Overall a pleasant enough experience

Helpful?
Thank Hally16
Seanthacker, General Manager at Monkey Puzzle, responded to this review

Dear Guest Thank you for your review, I am very pleased that you had a pleasant experience and we will certainly use your comments constructively to further improve our offer Kind Regards More 

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Restaurant Details

Rating summary
  • Food
    3 of 5 bubbles
    Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
    Atmosphere
    3 of 5 bubbles
Cuisine
British, Bar, Pub
Meals
Breakfast, Lunch, Dinner, After-hours
Restaurant features
Parking Available, Free Off-Street Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Reservations, Outdoor Seating, Seating, Waitstaff, Free Wifi
Good for
Child-friendly, Kids, Groups
Open Hours
Sunday
07:00 - 22:30
Monday
06:30 - 23:00
Tuesday
06:30 - 23:00
Wednesday
06:30 - 23:00
Thursday
06:30 - 23:00
Friday
06:30 - 23:00
Saturday
07:00 - 23:00
Location and Contact Information
  • Address: The Monkey Puzzle Leatherhead Road, Chessington KT9 2NE, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Surrey  >  Chessington
  • Phone Number: +44 1372 744060

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Monkey Puzzle and other visitors
2 questions
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See all questions (2)

Questions? Get answers from Monkey Puzzle staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?