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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
US$6 - US$19
CUISINES
Cafe, British
Special Diets
Vegetarian Friendly, Vegan Options
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meals, features, about
Reviews (511)
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511 results
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24
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LanguageEnglish
Traveller rating
205
164
70
48
24
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Reviewed 5 days ago

Came for breakfast with my friend with 3 kids (2 toddlers and a baby). Food was great. However, my Son decided to run down the one end of the room (what toddlers don't). I immediately ran to get him after I'd put my 11 month...old in the high chair. Luckily I grabbed him as the waitress came out with a handful of food. I did apologise and whisked him away. 5 minutes later a waitress (middle aged lady with short blonde hair) came over to me and stood there for atleast 10 seconds without a word. I asked if everything was ok she said you shouldn't let your son run around this way. I'm sorry but do you really think I'd let my Son run around in a restaurant!? She was SO rude and left me feeling uncomfortable Infront of other customers. No I didn't apologise again as she didn't deserve it. This lady really needs to learn how to approach situations and speak to people. I definitely won't be returning. Plus note my little girl was smiling at everyone and the other waitresses were lovely.More

Date of visit: December 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ian Feeney, Owner at Fig & Favour, responded to this reviewResponded today

Our staff member was exiting the kitchen which has a window at the top enabling staff to see if there is anybody on the other side. This would only allow us to see adult sized people. What she wasn't expecting on the other side, right...More

Reviewed 1 week ago

Went for lunch was seated and not given any menus, had to go and help myself to them. The floor beneath the table was filthy with food and dirty tissues. When ordering I asked whether the mozerella sandwich was like a panini and served hot,...I was told not quite a panini and yes it is served hot so the cheese would melt. I had also requested a Coke Zero but a Diet Coke was given to me, staff should learn the difference. When receiving the meal the sandwich was cold and not toasted or melted in the slightest, if the waitress had told me the correct description I would not have ordered it. Furthermore I ate half before discovering a hair in the other half, which was enough to put me off eating. I went to order some tea/coffee we had to wait a good while for it less than impressed. We had the dirty plates on the table for around 40 minutes by this point and when they gave the drinks order she only decided to clear two plates and not come back for the final ones. Eventually a lady came over to clear mine and I just pointed out the hair to which she replied that’s strange it won’t be one of the chefs hair, I can ensure you I wouldn’t put my own hair in an a sandwich I didn’t even pick up, I wasn’t after a discount or ‘freebies’ merely just for it to be noted so no one else has a stray hair in their food too. Eventually another lady came over to apologize and said the next time I find a hair to let them know, however I mentioned I didn’t want any more food after discovering the hair. Such a shame used to be a great go to lunch spot.More

Date of visit: November 2023
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Reviewed 2 weeks ago

Visited here this afternoon as a family of 4 the service was very attentive from Jody who made our visit warm and welcoming . Was our first time visiting and sell be returning on a regular basis. Food was exceptional and food value for money.

Date of visit: November 2023
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Reviewed 2 weeks ago

The noise level is becoming intolerable. For years now we have put up with very high levels of ambient noise for the sake of the good quality food and service. I don’t think we shall put up with this any more.

Date of visit: November 2023
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Reviewed 3 weeks ago via mobile

Use The Fig & Favour to meet family and friends and decided today (14/11) to have the Fig & Favour breakfast. To be honest I’ve had better in a local cafe. There must be a sale on cherry tomatoes as there was a proliferation on...my plate 😂 beans were average at best and one mushroom. If this was a school report it would read,”must do better!” Will give it a miss now until after Christmas when things will hopefully improveMore

Date of visit: November 2023
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Reviewed 5 weeks ago

Absolute joke place....waited 50 minutes for the ordered breakfast to turn up which was disappointing to say the lest wasn't told about the wait for food on arrival in which case we would have gone to the garden centre down the road which is far...better and cheaper it would seem. I can whole heartedly guarantee I will never be in there again. When we mentioned wait to the waitress she insisted we had only been there 30 mins DONT WASTE YOUR TIME GO ELSEWHEREMore

Date of visit: October 2023
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Reviewed 1 November 2023

We have been going to Fig and Favour for many years, but after my experience the other day we certainly will be taking our custom elsewhere. The 'supervisor' waitress was extremely rude and lacks any form of customer service. Her attitude and response to my...complaint left me feeling so angry that I had to write this review.....and I never write reviews! Such a shame, as the food is good, but good customer service is also to be expected, which unfortunately I did not receive from this particular waitress.More

Date of visit: October 2023
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Reviewed 27 October 2023 via mobile

We came in for lunch, always busy here & there was a slight wait for a table but no problem for us. We had eggs Benedict & avocado toast & both were excellent, very tasty & well presented. We stayed & had coffee & shared...some cake, everyone we met was friendly, not rushed at all, thank you for very pleasant lunch.More

Date of visit: October 2023
Helpful?1  
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Reviewed 9 September 2023

I have been coming in here fairly regularly for years now - however these visits are now becoming far less frequent. I hate to feel ripped off, and that is exactly what you get here. I struggle to find something I enjoy now on the...menu because of the reduced portion sizes. The eggs Benedict has literally halved in size, and most of the other brunch items are seriously reduced. Most recently I ordered the salmon stack and the salmon was non existent. There was literally one slither of smoked salmon amongst the masses of spinach. So disappointed that such a nice venue has done this. I now really begrudge paying these prices for such small portions. I have attached a photo of the salmon stack below - would love to see if anyone can spot any salmonMore

Date of visit: September 2023
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Reviewed 22 August 2023 via mobile

I’ve been come here for A number of years now fairly regularly. Whilst the service is always good and It’s a lovely extensive menu, I have really noticed the reduced portion sizes, Especially the brunches!! The eggs Benedict has almost halved in size. I had...this recently and my friend had the salmon stack And she also noticed how much smaller it was. Such a shame as a lovely venueMore

Date of visit: August 2023
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Reviewed 19 August 2023 via mobile

Delicious food, highly recommend the salmon stack. Friendly staff and quick to serve us even though it was a busy Saturday brunch.

Date of visit: August 2023
Helpful?1  
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Reviewed 13 August 2023

Have visited on numerous occasions for breakfast and will always choose here when looking to dine out for breakfast. Never had a bad experience with the food, staff or anything for that matter. Only let down is the extra charges on the breakfast, eg if...you want to replace items off the standard breakfast for beans or hash browns there is still a charge. Products used are always so tasty and the menu offers a wide selection.More

Date of visit: August 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 July 2023

Waiter got order wrong twice. Did not receive my meal until everyone else in my group had finished. It was my birthday meal the only compensation offered was the late meal free. Totally ruined my birthday meal. Felt the staff could' not care lessMore

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ian Feeney, Owner at Fig & Favour, responded to this reviewResponded 1 August 2023

We apologise for the errors that were made by our human beings, if we employed AI, I'm sure this wouldn't have happened. You were given a refund for your meal & eventually received what you had asked for. A complimentary round of coffees to all...More

Reviewed 16 July 2023

Nice ambiance but felt at nearly 11 quid the breakfast was overpriced..I mean black pudding included as standard but baked beans extra.Surely it should be the other way round!

Date of visit: July 2023
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Reviewed 13 July 2023

Almost missed it driving past, looking for a loo en route to Ludlow. Doubled back, saw the food signs so decided on lunch as well! :-)) We were swiftly welcomed at the front, taken to our choice of table, and the following service of food...and drinks was equally rapid. The food was exceptional for a roadside cafe, prices were very low (for a Surrey family, anyway!), and the conversation when thanking the staff was unhurried and friendly. Can only recommend highly.More

Date of visit: July 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
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Liam P
7 September 2018|
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Response from Rose99001 | Reviewed this property |
All day!
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Kia W
20 July 2018|
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Response from Claire F | Reviewed this property |
I dont think they have an e mail but there’s a telephone number, face book page and Instagram x
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FIG & FAVOUR, Hagley - Updated 2023 Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about Fig & Favour

Yes, Fig & Favour offers takeaway services.

Fig & Favour is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 3.5