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Hours
Sun
12:30 - 22:30
Mon
18:00 - 23:00
Tue
12:30 - 23:00
Wed
12:30 - 23:00
Thu
12:30 - 23:00
Fri
12:30 - 23:00
Sat
12:30 - 23:00
Details
Someone from this business manages this listing.
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Special Diets
Vegetarian friendly
Meals
Lunch
FEATURES
Takeout, Reservations, Seating, Highchairs Available, Wheelchair Accessible, Accepts Mastercard, Accepts Visa, Free Wifi, Accepts Credit Cards, Table Service
Is this a British restaurant?
Details
About
We are a small family business serving a large range of eggless desserts. We also have a savoury menu should you require some snacks before indulging in our dessert. All of our products are vegetarian, eggless and home made. There are some vegan friendly options also available in our menu.
Special Diets
Vegetarian friendly
Meals
Lunch
FEATURES
Takeout, Reservations, Seating, Highchairs Available, Wheelchair Accessible, Accepts Mastercard, Accepts Visa, Free Wifi, Accepts Credit Cards, Table Service
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3.5
162 reviews
Excellent
61
Very good
35
Average
13
Poor
9
Terrible
44
Kailasa H
London6 contributions
Apr 2024 • family
We got cake on 20th April red velvet and strawberry and coconut stale dry cake. This is such a disappointment for the 2nd time . The cakes are too dry and stale and twist lounge is going downhill unfortunately.
Written 20 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sunny C
7 contributions
Sept 2020 • family
We went to Twist in the evening with family. We ordered the veggie wrap, chips, jacket potato, pasta, churros and ice cream.
Food was average. Service was good but they were under staffed. This plays looks premium on their website but its quite basic and lacks detail.
Churros portion was small but tasted ok. Ice cream was good.
Overall I wasn’t blown away.. it’s average.
I wouldn’t return as there are better options locally.
Thanks for the lovely service though.
Written 20 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nick B
1 contribution
Jan 2020 • friends
Very very good food
My favourite is the pasta since it serves great flavours and taste
The waffle is very tasty and it’s without egg but you don’t miss the egg
The only reason I am not giving it a 5 is because it’s an expensive shop but the staff is very kind and polite
Written 7 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Armani G
6 contributions
Jul 2020 • none
We popped in for a desert and a coffee. We are use to eating good and fresh gelato in many of the ice cream bars in london and were visiting friends locally.
The waitress firstly wore her mask barely covering her face and her nose, then when ordering it was unreal in the way she was attitudey, abrupt and short in her approach and demeanor. So much for customer service.
The ice cream had ice crystals in it and had formed a skin a classic sign of stale ice cream ( which is why all the stores in London throw it out regularly ) - when we metioned it to the manager, he was very defensive and almost made out that we were making a fuss for no reason.
As a paying customer ( its not a cheap place ) he should have been more understanding and listened to our genuine concerns.
Reading all the reviews here, I am not surprised that it has so many negative reviews.
The whole staff need to go to customer service training and the Manager should be sacked ( he was probably the owner with the arrogance he displayed )
Written 27 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SK999
London11 contributions
Mar 2020 • none
This place is vegetarian friendly as it serves NO meat – they do main meals as well as their desserts. I have tried their paneer wrap, samosas (their food is menu has a mix on Indian and junk-ish food)- I didn’t find their food too spicy but has a good amount of flavour (slightly sweet rather than a tangy/lemony flavour). This may not be appealing to some however if you are Vegetarian then you'll appreciate this Dessert Lounge.
I often find some dessert lounges’ to have very dry desserts – most of the time I have to ask for extra melted chocolate which they charge me extra for. But at Twist they absolutely cover your dessert in the melted chocolate, which is perfect for me.
Their desserts range is eggless cakes, ice-cream, churros, eggless crepes/pancakes/waffles with a selection of toppings, sundaes, cheesecake, hot cookie dough and apple crumble. Of course, if you follow this diet, you'll appreciate this place, if you don't the likelihood is you won't (for all those who have complained).
In my experience, the staff are great and I usually add extra bits to my order, they are usually accommodating to this.
Written 3 February 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Happyholidyas
London5 contributions
Sept 2020 • family
I went with my family yesterday to twist.
Food quality was very poor, it appeared ready-made, warmed up and served. Not fresh. Taste was very poor. Samosas were horrible. Falafel wrap was not good. Rest of the food ordered was not that great either. There were mistakes with the rest of our order.
One staff was so rude, made faces, had no sense of hospitality or concept of knowing how to be polite with customers. This place was not welcoming. Poor customer service.
Deserts were just ok comparatively but everything else was a disaster. The restaurant had everything going on wrong that one should be diligent about.
Our whole family were looking forward to this dinner but it turned out to be a first class fiasco.
We have been to Twist before and the experience has been very good. I suggest the management closely looks into the flaws and make improvements before it’s too late.
Written 19 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kit
1 contribution
Jan 2020 • none
We had four deserts at £28. All came at different times. The crepe I had was cold & dry. When I complained to staff they could just about speak English so really wasn’t worth wasting my time. She said she couldn’t take the amount off my bill because it had already been processed. I would have been happy with an apple pie & ice cream from Macs.
Written 5 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lily C
1 contribution
Jun 2022 • none
Ordered via deliveroo, simple meal of cheesy chips and beans twice, as our kitchen is being fitted amd we were hangry. Cost of £16!!! Twist is really nearby yet chips awful really dry, overcooked, greasy, with piddling small ice cream cups of beans, how can you get a meal like chips and beans wrong? If it was generous and nicely cooked and packaged you could be forgiving of the price but this was appalling and we feel ripped off. Deliveroo doesn’t give a refund for this kind of thing. Won’t be ordering again, just can’t believe the gall of it to charge so much and then provide such bad food. Very very unhappy.
Written 18 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dr NP
1 contribution
Sept 2020 • family
We have been to Twist on many occasions however our last visit was terrible. From the extremely rude waitress who gave us the impression that she didn’t want to be there to the terrible standard of food that was served by the grumpy staff. We will not be going there again and I would urge you to look at other options if you are considering it.
Written 18 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah S
1 contribution
Nov 2022 • family
Milkshake was basically milk, ice cream melted. No MANAGERS to complaint to.
All they could say is sorry ! Not good enough.
Overly priced, rubbish service.
First and last time visiting Twist !
Could of made a better shake myself at home.
Sticking to what we know god bless “Baskin & Robin”
Written 5 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Departure56282638483
2 contributions
Aug 2023 • family
18 of us went for a celebratory dessert. The food was amazing, hit the mark. Hemangi and Simran accommodated our requests and understood our order quickly and then efficiently made and served it. We were a very large family group with an age range between 4 -50 and all were more than satisfied. Thank you for making our raksha bandhan celebration so fun, easy and tasty.
Written 1 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RJ5
High Wycombe240 contributions
Nov 2021 • friends
Met friends on Sunday evening. Wasn’t busy at all but the staffs were not friendly and looked grumpy rushed us to give order. Foods weren’t up to the standard as expected and heavily overpriced.
Toilet weren’t cleaned properly too.
Disappointed and won’t go back.
Written 5 November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FineLiving
Los Angeles312 contributions
Aug 2020 • couples
The waiting staff keep their masks off. The place was jammed pack & the manager was letting people queue very closely.
Asked for a different flavour icecream in my sundea. Waiting staff VERY RUDELY said no changes.
Really ???? What happened to customer service ???
Could be polite.
Reading the reviews its surprising this place is still open. They have no regard for their customers.
Written 26 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gitanjali B
9 contributions
Aug 2020 • friends
The place was absolutely rammed and full with no social distancing measures in place at all. There was a queue formed outside, however inside it was heaving and you could barely move. In the end, decided to order a takeaway rather than staying inside. Shocking at how packed it was.
Written 26 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Parimal J
5 contributions
Jun 2024 • family
During our visit to UK, we happened to visit here. Amazing taste of ice creams with lots of variety. The staff was extremely pleasant. The owner herself was very kind and attentive. Enjoyed our visit.
Written 1 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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