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Smokin' Griddle

Claimed

Ratings and reviews

Certificate of Excellence2017 - 2018 Winner
RATINGS
Food
Service
Value
Atmosphere

Location and contact

About
Essex's No.1 burger company - Independent delivery company, covering most of RM1 - RM14
PRICE RANGE
US$7 - US$20
Special Diets
Vegetarian Friendly
Meals
Lunch, Dinner, After-hours
CUISINES
American, Fast food, British, Diner
FEATURES
Parking Available, Delivery, Takeout, Seating, Waitstaff, Street Parking, Wheelchair Accessible, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments, Free Wifi, Accepts Discover
Reviews (364)
Filter reviews
364 results
Traveller rating
291
26
19
9
19
Traveller type
Time of year
LanguageEnglish
291
26
19
9
19
Show reviews that mention
All reviews burger patties fries bacon gravy chocolate milkshake pulled pork pastry american style blue cheese home delivery amazing food gidea park piping hot great place to eat take away milkshakes gbk
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1 - 10 of 364 reviews
Reviewed 5 days ago

We ate here for the 1st time for my sons birthday on a cold wet Tuesday night. Really liked what the owners have done with the building and given it a great feel to the place. We ordered the drinks, sides and mains and were...More

Date of visit: January 2019
Thank Horsleyfamily1
Reviewed 1 week ago

average very very average because the food was average charlie watts was average because he has got dead convo just bare average tbh

Date of visit: January 2019
1  Thank alexbren_101
Reviewed 3 weeks ago via mobile

We ordered from here last week at the office... delivery was on time and nice and hot... the young lady wasn’t overly polite and had no change on her, maybe she had a long day and it was a little chilly outside.....!! Anyway.. food was...More

Date of visit: January 2019
Thank L4INEY
GeorgeAlfieDixon, Manager at Smokin' Griddle, responded to this reviewResponded 1 week ago

Dear reviewer, thank you for taking the time to leave your valuable feedback. All feedback is discussed in a monthly staff meeting and helps towards trying to provide a consistantly excellent service. Many thanks again. Managment.

Reviewed 3 weeks ago via mobile

Ordered from this place several times over the past year or so. Started of with good food and prompt delivery. However the last few times the food has been later than the already long (usually 1.5 hours slot) last time we made an order this...More

Date of visit: January 2019
1  Thank ToniQ8819
GeorgeAlfieDixon, Manager at Smokin' Griddle, responded to this reviewResponded 1 week ago

Dear Reviewer, Were sorry to hear that your recent delivery has had issues with miscommunication and logistics. To clear up any possible confusion, our phone operator could be one of three staff on the weekend evening shifts. Upon investigating your claims, we have indeed clarified...More

Reviewed 4 weeks ago via mobile

Smokin Griddle customer service is an absolute joke.. make a mistake with a burger and the owner George gets on the phone and starts shouting telling us we’ve made the mistake.. considering I don’t eat onions or tomato ketchup I’m pretty sure I know what...More

Date of visit: January 2019
3  Thank Ria S
GeorgeAlfieDixon, Manager at Smokin' Griddle, responded to this reviewResponded 1 week ago

Dear reviewer, We are sorry to hear that you are unhappy about this particular incident. After contacting Trip advisor with receipts to show exactly what you had ordered to no avail, it is now unfortunate that this has to be cleared up again on this...More

Reviewed 4 weeks ago via mobile

Food was amazing, as always. I order the same thing every time just cheese single burger maple onion hash brown, chips and strawberry milkshake and as usual it was 10/10 some days 8/10 depending of chef but always try again. Untill you get there 10/10

Date of visit: January 2019
Thank Liah-rosex
GeorgeAlfieDixon, Manager at Smokin' Griddle, responded to this reviewResponded 1 week ago

Dear reviewer, thank you for taking the time to leave your valuable feedback. All feedback is discussed in a monthly staff meeting and helps towards trying to provide a consistantly excellent service. Many thanks again. Managment.

Reviewed 15 January 2019

I had called into this burger restaurant before & had a take away milkshake only, which is very nice, thick & creamy. So when my niece suggested we try it as a take-away we thought why not. It took quite a while to be delivered,...More

Date of visit: August 2018
Thank Pearl N
GeorgeAlfieDixon, Manager at Smokin' Griddle, responded to this reviewResponded 1 week ago

Dear reviewer, thank you for taking the time to leave your valuable feedback. All feedback is discussed in a monthly staff meeting and helps towards trying to provide a consistantly excellent service. Many thanks again. Managment.

Reviewed 15 January 2019 via mobile

Best burgers I’ve ever eaten. The chips had an amazing coating and the milkshakes were an excellent touch

Date of visit: November 2018
Thank Hannah P
GeorgeAlfieDixon, Manager at Smokin' Griddle, responded to this reviewResponded 1 week ago

Dear reviewer, thank you for taking the time to leave your valuable feedback. All feedback is discussed in a monthly staff meeting and helps towards trying to provide a consistantly excellent service. Many thanks again. Managment.

Reviewed 15 January 2019 via mobile

Amazing food, great service but a small premises with an American diner theme! Delivery and take away available- no better burger, homemade taste and not dripping in fat!! Worth it!

Date of visit: September 2018
Thank karlymbriggs
GeorgeAlfieDixon, Manager at Smokin' Griddle, responded to this reviewResponded 1 week ago

Dear reviewer, thank you for taking the time to leave your valuable feedback. All feedback is discussed in a monthly staff meeting and helps towards trying to provide a consistantly excellent service. Many thanks again. Managment.

Reviewed 13 January 2019 via mobile

There is one guy in here who is so rude. He's always front of house and isn't welcoming or helpful. Another gentleman is lovely and can't do enough for you. Proper good cop bad cop. Food as always is tasty and out in good time....More

Date of visit: January 2019
Thank lanajaynecopping
GeorgeAlfieDixon, Manager at Smokin' Griddle, responded to this reviewResponded 1 week ago

Dear reviewer, thank you for taking the time to leave your valuable feedback. All feedback is discussed in a monthly staff meeting and helps towards trying to provide a consistantly excellent service. Many thanks again. Managment.

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Questions & Answers
Ask a question
rywoody
7 December 2016|
AnswerShow all 2 answers
Response from jlov1983 | Reviewed this property |
Don't think they do gluten free buns but burgers are and they do gluten free options. Probably best to give them a call...they r very helpful!
1
Vote
Linda H
23 August 2015|
AnswerShow all 3 answers
Response from GeorgeAlfieDixon | Property representative |
Hi Linda, not quite sure what you mean?
0
Votes
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