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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
US$6 - US$19
CUISINES
American, Fast food, British, Diner
Special Diets
Vegetarian Friendly
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meals, features, about
Reviews (449)
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449 results
Traveller rating
339
33
22
15
40
Traveller type
Time of year
LanguageEnglish
Traveller rating
339
33
22
15
40
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Reviewed 3 weeks ago

welcoming staff and food is always delicious. we always choose to collect and food is always freshly cooked and prepared. big portions!

Date of visit: March 2022
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Reviewed 2 April 2022 via mobile

I have ordered from here a few times fast food that isn't fast. The chips ain't cooked enough but the sweet potato fries are ok but the wait is a joke try ordering the day before you want your food

Date of visit: April 2022
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Reviewed 19 February 2022

ABSOLUTELY THE BEST FOOD!! Went in with my family ordered spicy, signature, double cheese burger with bacon, chicken strips and sesame strips, fries , sweet potato fries. Everyone loved the food was beautiful will definitely be our new place to eat and order from !!!...Chips are plentiful!!More

Date of visit: February 2022
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Reviewed 24 January 2022

Used to be worth putting up with an hour plus wait even if collecting - you are warned about it when you order to be fair, however the burgers that used to be so good and juicy are now dry and smaller and defo not...worth £10 each. Despite collecting to minimise the delay food was still only lukewarm - will not be ordering again.More

Date of visit: January 2022
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Reviewed 28 November 2021

Ordered from there yesterday, food was out of this world , the spicy burger was Amazing , chicken strips very tasty and the shakes were great , received my food within 80 minutes which is really acceptable on Saturday night. I will definitely order again

Date of visit: November 2021
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Reviewed 22 November 2021 via mobile

Order from this place… if you want your food 3 hours later… absolute joke. No a couple of complimentary fizzy drinks isn’t enough to make up for that.

Date of visit: November 2021
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Reviewed 21 November 2021

Ordered from Smokin Griddle on Friday evening, waited over 2 hours to receive delivery then decided to drive up to the restaurant to pick the order up. Waited a further 30 minutes in the restaurant to pick up my order. Terrible service, the wait times...are ridiculous! Will not be ordering from here again!More

Date of visit: November 2021
Helpful?1  
Reviewed 7 November 2021 via mobile

I recently ordered food from Smokin Griddle, Cardiff. Spicy burger, cheese burger and fries. The food was delicious and reflected their description. However, today I placed a delivery order and the spicy burger wasn't spicy and the fries, didn't have the seasoning that was on...them from my recent visit.More

Date of visit: November 2021
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Reviewed 10 October 2021

Good for families to experience a tasty food and great customer service by well qualified staff. Suitable for families and friends.

Date of visit: October 2021
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Reviewed 2 October 2021

I unfortunately allowed my daughter and her friend to pick up the order from the smoking griddle, as time passed I thought I should go and walk down to check all was ok. Entering the premises my daughter and friend both cuddled me and thanked...me for checking on them, they were very uncomfortable with the atmosphere and clientele. I felt the same as one gentlemen barked at me if I was waiting (he had obviously taking time out from his body building course to go to work) absolutely no customer service from them and oblivious to the fact some youngsters were in the premises. If you are a takeaway stick with it but as a customer facing business give it a miss.More

Date of visit: October 2021
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Questions & Answers
Ask a question
rywoody
7 December 2016|
AnswerShow all 2 answers
Response from jlov1983 | Reviewed this property |
Don't think they do gluten free buns but burgers are and they do gluten free options. Probably best to give them a call...they r very helpful!
1
Vote
Linda H
23 August 2015|
AnswerShow all 3 answers
Response from GeorgeAlfieDixon | Property representative |
Hi Linda, not quite sure what you mean?
0
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Frequently Asked Questions about Smokin' Griddle

Yes, Smokin' Griddle offers takeaway services.

Yes, Smokin' Griddle offers delivery services.

Smokin' Griddle is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4
  • Value: 4
  • Atmosphere: 4.5