Used to be worth putting up with an hour plus wait even if collecting - you are warned about it when you order to be fair, however the burgers that used to be so good and juicy are now dry and smaller and defo not...worth £10 each. Despite collecting to minimise the delay food was still only lukewarm - will not be ordering again.More

Ordered from there yesterday, food was out of this world , the spicy burger was Amazing , chicken strips very tasty and the shakes were great , received my food within 80 minutes which is really acceptable on Saturday night. I will definitely order again

Order from this place… if you want your food 3 hours later… absolute joke. No a couple of complimentary fizzy drinks isn’t enough to make up for that.

Ordered from Smokin Griddle on Friday evening, waited over 2 hours to receive delivery then decided to drive up to the restaurant to pick the order up. Waited a further 30 minutes in the restaurant to pick up my order. Terrible service, the wait times...are ridiculous! Will not be ordering from here again!More

I recently ordered food from Smokin Griddle, Cardiff. Spicy burger, cheese burger and fries. The food was delicious and reflected their description. However, today I placed a delivery order and the spicy burger wasn't spicy and the fries, didn't have the seasoning that was on...them from my recent visit.More

Good for families to experience a tasty food and great customer service by well qualified staff. Suitable for families and friends.

I unfortunately allowed my daughter and her friend to pick up the order from the smoking griddle, as time passed I thought I should go and walk down to check all was ok. Entering the premises my daughter and friend both cuddled me and thanked...me for checking on them, they were very uncomfortable with the atmosphere and clientele. I felt the same as one gentlemen barked at me if I was waiting (he had obviously taking time out from his body building course to go to work) absolutely no customer service from them and oblivious to the fact some youngsters were in the premises. If you are a takeaway stick with it but as a customer facing business give it a miss.More