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Hard Rock Cafe

Pier 39, #256, San Francisco, CA 94119
+1 415-956-2013
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Overview
  • Excellent26%
  • Very good42%
  • Average21%
  • Poor7%
  • Terrible4%
Travellers talk about
“fajitas” (13 reviews)
“cheeseburger” (12 reviews)
Closed Now
All hours
CUISINES
American, Bar, Vegetarian Friendly, Gluten Free Options
PRICE
££ - £££
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Pier 39, #256, San Francisco, CA 94119
Write a Review
Reviews (1,444)
Traveller rating
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1 - 10 of 890 reviews

Reviewed 3 days ago

We had dinner with family here while visiting from out of state and the food and place were great, we were glad I had made a reservation as this is a very popular place. The meals we wonderful cooked to order, no mistakes and not...More

Thank Leslie S
HardRockSF, Sales & Marketing at Hard Rock Cafe, responded to this reviewResponded 2 days ago

Hi Leslie, Thank you for taking the time to review our restaurant. We appreciate your compliments and positive feedback from your past visit with us. Our staff will be thrilled to know about this, but we will make sure to let them know about the...More

Reviewed 3 days ago

As always for us we stopped in another Hard Rock on our travels. Place was pretty empty when we arrived so got seated very quickly. Our server, as well with Hard Rock introduced themselves quickly and took our drink orders. Looking through the menu you...More

Thank L4NKY
HardRockSF, Sales & Marketing at Hard Rock Cafe, responded to this reviewResponded 2 days ago

Hi L4NKY, Thank you for taking the time to review our restaurant. We appreciate your very detailed feedback and compliments from your most recent visit with us. Our team made a lot of effort to ensure "San Francisco" elements were added to our Hard Rock...More

Reviewed 5 days ago

The waitress never came back to check on our order. My grand daughter ordered beef nachos and got chicken. No one came back for refills. We sat for 20 minutes without anything to drink. When the waitress came back we told her we needed refills...More

Thank David G
HardRockSF, Sales & Marketing at Hard Rock Cafe, responded to this reviewResponded 2 days ago

Hi David, Thank you for reviewing our restaurant. We apologize for the lack of attention and detail from our server. These problems are going to be addressed with our staff, because it is against company standard and expectations. If you are in the area still,...More

Reviewed 1 week ago

It's definitely nice to view all the memorabilia the Hard Rock has to offer. The bar is a nice place to hang out for a beer or two. The menu is filled with "fry everything" foods. If you have not been in a Hard Rock...More

Thank onebreakfast
HardRockSF, Sales & Marketing at Hard Rock Cafe, responded to this reviewResponded 2 days ago

Hi onebreakfast, Thank you for reviewing our restaurant. We are happy to know that you enjoyed your visit with us for the most part. Our staff will be thrilled to know about this. We look forward to serving you again, soon!

Reviewed 1 week ago via mobile

This Hard Rock has the typical gift shop but what make it unquestionably different is the items on the menu. It's a great location! Winner, Winner Cod fish dinner!More

Thank JimDeBerry
HardRockSF, Sales & Marketing at Hard Rock Cafe, responded to this reviewResponded 2 days ago

Hi JimDeBerry, Thank you for reviewing our restaurant. We are happy to know that you enjoyed your visit with us, let alone the fact that we stood out to you based on our local menu items! Our staff will be thrilled to know about this....More

Reviewed 1 week ago

We have dined at many Hard Rock Cafe's. This is the only one where I received horrible food and horrible service. I am not one to write poor reviews and do believe that this is the first Terrible rating that I have ever given. But...More

Thank 4444Brendah
HardRockSF, Sales & Marketing at Hard Rock Cafe, responded to this reviewResponded 1 week ago

Hi 4444Brendah, Thank you for reviewing our restaurant. We appreciate you providing us with much detail from your past visit, because it allows us to address these issues directly with our staff. We apologize for the poor quality of food and the experience that you...More

A TripAdvisor Member
314
Reviewed 2 weeks ago via mobile

Was under construction when visited so did not look like pictures seen above. Really surprised with how good the burger was as previous Hard Rocks have failed to impress. Great service, the guy made sure our table got served first and complemented my Ferris Bueller...More

Thank A TripAdvisor Member
HardRockSF, Sales & Marketing at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Hi, Thank you for reviewing our restaurant. We are happy to know that you enjoyed the burger and service while dining with us. We finished our renovation, so you should come back and check out the completed project! Let us know when you are in...More

Reviewed 2 weeks ago

Really disappointed with our experience here. We were seated quickly but then ignored for over 15 minutes and had to flag down a waiter to place an order who told us they weren't our waiter, went away to find our waiter but eventually came back...More

Thank JLPanton
HardRockSF, Sales & Marketing at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Hi JLPanton, Thank you for reviewing our restaurant. We appreciate your detailed response because this gives us the opportunity to address your concerns to our staff. We apologize sincerely for your negative experience because this is not how we want you to be treated upon...More

Reviewed 2 weeks ago via mobile

Whilst you could argue that every Hard Rock Cafe is the same, the location of the one at Pier 39 gives this restaurant a unique atmosphere. Great music and generous portions made this an enjoyable meal.

Thank ZaphodBeeblebrox42
HardRockSF, Sales & Marketing at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Hi ZaphodBeeblebrox42, Thank you for reviewing our restaurant. We love your enthusiasm and outlook on our establishment at Fisherman's Wharf! Our team will be thrilled to know about your positive feedback. We look forward to serving you again, soon!

Reviewed 2 weeks ago

have eaten here a few times over the years with the family and always come away with the same impression. mediocre service, mediocre food. you get the impression that they really don't care because they know their location will bring in plenty of customers no...More

Thank BOB760
HardRockSF, Sales & Marketing at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

HiBOB760, Thank you for reviewing our restaurant. We are very unfortunate that you did not enjoy your time with us and that your opinion remains consistently underwhelming to our establishment. We recently finished an 8-month renovation and would love to have you in for a...More

Nearby
Fisherman’s Wharf
Packed with family-friendly entertainment, quality
hotels, and good food, there’s something for everyone
at Fisherman’s Wharf. From street performers and
historic cable cars to art galleries and museums, a
postcard-worthy photo is available on every corner.
Bring your appetite: seafood lovers will be rewarded
with Dungeness crab and sourdough bread bowls, while
Ghirardelli Square will satiate anyone’s sweet tooth
...More
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Nearby Attractions
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Ripley s Believe It or Not! San Francisco
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Questions & AnswersAsk a question
Steve C
How do you explain to a female patron of this restaurant that there may be some strange man standing at a mens' urinal on the wall in the WOMEN'S rest room? Do you warn them, or just let them be surprised when they either come in, or exit their stall? This shocked me when we visited in October and my wife went into their womens restroom. How do you tell a mother with her 4 or 5 year old daughter what that man is doing in her bathroom? I think a warning to every female entering your café (and the food and service is excellent, BTW) that she may have a dude with his tallywhacker out taking a pee when you go into your assigned restroom?
30 December 2016|
Answer
Response from HardRockSF | Property representative |
Hi Steve, Thank you for reaching out to us. To explain the situation in further detail, the restroom was temporarily functioning as the ladies room for the month of October and parts of November. The restroom was... More
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Brunch, Lunch, Dinner, After-hours
Restaurant features
Takeout, Reservations, Seating, Waitstaff, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Special Occasion Dining, Kids, Groups, Child-friendly, Bar Scene
Open Hours
Sunday
11:00 - 22:00
Monday
11:00 - 22:00
Tuesday
11:00 - 22:00
Wednesday
11:00 - 22:00
Thursday
11:00 - 22:00
Friday
11:00 - 23:00
Saturday
11:00 - 23:00
Location and Contact Information
  • Address: Pier 39, #256, San Francisco, CA 94119
  • Location: United States  >  California (CA)  >  San Francisco>  > Fisherman’s Wharf
  • Neighbourhood: Fisherman’s Wharf
  • Phone Number: +1 415-956-2013
  • E-mail
Description
Though primarily founded during the Gold Rush, San Francisco really made a name for itself in the turbulent 60's. Political protests, the infamous "summer of love" and of course, the ground-breaking music scene all marked San Francisco as an important and pivotal locale for culture. And take it from us—this city with a past still makes the scene, today. Whether we're talking foot-stomping live music or another 6.5 on the Richter, San Francisco truly rocks! Back in the day hippies used to congregate at Haight-Ashbury, but these days the rockinest spot is the Hard Rock Cafe San Francisco. Where else can you eat the tastiest burger in town, trippin' out on groovy rock artifacts and treasures, while jamming to the most outta sight tunes? Our mind-blowing memorabilia collection featuring great locals is far out, man! Grateful Dead, Faith No More, Jefferson Airplane, Journey, Santana, Sly and the Family Stone, Vince Guaraldi… these are just a few of the local bands that made it big. Now you can get in on big action yourself with the Cafe that's rocking San Francisco! Here at Pier 39 we've got fab views of Alcatraz, the Golden Gate and Bay Bridges, the San Francisco Bay, and the City skyline, not to mention more than 110 stores, 11 full-service restaurants, and numerous fun-filled attractions. You can find the 45-acre, Pier 39 complex two blocks east of Fisherman's Wharf at Beach Street and The Embarcadero. So if you're going to San Francisco, be sure to stop by the Hard Rock Cafe.
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