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The Original Ghirardelli Chocolate Manufactory

Certificate of Excellence
££ - £££
Fisherman’s Wharf
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900 North Point Street, San Francisco, CA 94109-1192
+1 415-474-3938
09:00 - 23:00
Open now
See all hours
Sun - Thu 09:00 - 23:00
Fri - Sat 09:00 - 00:00
More Info
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1,229 Reviews from our TripAdvisor Community

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Showing 994: English reviews
Dallas TX
Level Contributor
47 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
1 of 5 bubbles Reviewed 4 days ago NEW via mobile

Transparent corporate money grab that was devoid of any fun. Arrived and was hurried through the line. Waited 35 minutes and still no sundae. Asked the "expediter" and was told no tickets "showed that long" on his screen. Said skeptically that if I could show my receipt, he would confirm the time of order and remake it. Love being accused... More 

Thank texguy32
Guatemala City, Guatemala
Level Contributor
50 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 1 week ago

OK, it was January 2nd. We expected delays. But the shop have only one cashier (of the five available), taking care of customers. Took a long time (about 45 min) to get to the cashier just to order Decided to take it to go. Employees looked stressed and nervous. Not what are you expecting after driving to the Wharf and... More 

Thank FAM1955
Santa Cruz, California
Level Contributor
7 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 1 week ago

An easy walk from the Wharf (remember that San Francisco is built on a hill). Ideal for a family visit. We make a point of going at night when it is lit up like a Christmas tree. I know some people go for regular meals but we go specifically for the world famous ice cream sundaes and chocolates! Lovely little... More 

Thank mdemartini4343
Sterling, Virginia
Level Contributor
565 reviews
344 restaurant reviews
common_n_restaurant_reviews_1bd8 108 helpful votes
3 of 5 bubbles Reviewed 1 week ago

I love sweets, and we stopped while walking to sample the world famous Ghirardelli hot fudge sundae. We split it 4 ways -- and still it was plenty to top us off after a nice lunch. The place does a huge business -- it was very crowded, there was a line to get in, but people moved through very quickly,... More 

Thank mshapiro99
Northallerton, United Kingdom
Level Contributor
113 reviews
40 restaurant reviews
common_n_restaurant_reviews_1bd8 49 helpful votes
2 of 5 bubbles Reviewed 2 weeks ago via mobile

Arrived early evening to 'eat in'. You can only sit down after you order food. I expected a member of staff to show us to a table but no. You have to try and find one yourself, through the packed rooms. Eventually got seated. Sundaes arrived immediately. Very over priced for what you get. Server was miserable. Busy place with... More 

Thank Jayne B
Cambridge, Massachusetts
Level Contributor
20 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago

The lines are really long for this restaurant, whether you take out and sit down in the cafe. There are multiple places to get food - we went to the one away from the main entrance and still had to wait over 35 minutes for ice cream. Ice cream was good but would not wait in line again for it.... More 

Thank Patti C
Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 3 weeks ago

I totally understand that this place is a tourist trap and large crowds can be expected. What is completely unacceptable to me is the way they rush you through the ordering and paying process and then have you either find a place to sit or stand while waiting nearly 30 minutes for an overpriced ice cream. I took the family... More 

1 Thank Jodi Y
Level Contributor
77 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago

Get a chance to enjoy ice cream and chocolates at Ghiradelli. The quality and taste was superb. A must experience for people visiting San Francisco.

Thank End to End C
El Cajon, United States
Level Contributor
158 reviews
78 restaurant reviews
common_n_restaurant_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 4 weeks ago

Large crowds, understandably, but the chocolate here is really quite good. I don't believe I've ever had a better cup of hot chocolate than this place serves. Ice cream sundaes are quite tasty too.

Thank William C
Glen Ellyn, Illinois
Level Contributor
316 reviews
266 restaurant reviews
common_n_restaurant_reviews_1bd8 86 helpful votes
1 of 5 bubbles Reviewed 4 weeks ago

Don't waste anytime going here! It is an OVER-Priced tourist trap! $12.00 for an ice cream sundae? Not! They only have ONE ice cream made with their chocolate. They are over-pricing even their own products. Fake machinery, they don't even make chocolate there! Go anywhere else!

1 Thank Mike A

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    4 of 5 bubbles
Restaurant features
Takeout, Outdoor Seating, Seating, Highchairs Available, Wheelchair Accessible
Good for
Child-friendly, Kids
Open Hours
09:00 - 23:00
09:00 - 23:00
09:00 - 23:00
09:00 - 23:00
09:00 - 23:00
09:00 - 00:00
09:00 - 00:00
Location and Contact Information
  • Address: 900 North Point Street, San Francisco, CA 94109-1192
  • Location: United States  >  California (CA)  >  San Francisco>  > Fisherman’s Wharf
  • Neighbourhood: Fisherman’s Wharf
  • Phone Number: +1 415-474-3938

Questions & Answers

Questions? Get answers from The Original Ghirardelli Chocolate Manufactory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?

Staying in Fisherman’s Wharf

Neighbourhood Profile
Fisherman’s Wharf
Packed with family-friendly entertainment, quality hotels, and good food, there’s something for everyone at Fisherman’s Wharf. From street performers and historic cable cars to art galleries and museums, a postcard-worthy photo is available on every corner. Bring your appetite: seafood lovers will be rewarded with Dungeness crab and sourdough bread bowls, while Ghirardelli Square will satiate anyone’s sweet tooth after a day at Alcatraz and the Golden Gate Bridge. Don't forget to say hello to the adorable sea lions that make this neighbourhood a true San Francisco treat.
Explore this neighbourhood