Really slow, employees never smile and are very rude, no customers' name on drinks. Worst starbucks i've ever been.
I love Starbuck's. The service is really good at this location. We went every morning we stayed in the city.
Starbucks coffee never fails - I love that it's the same no matter where I go. But the bathroom(s) in the Starbucks I visited in NYC were unisex and not kept clean. Using them was not an option but definitely not a pleasant experience.
It's the standard menu. Grab a cup of "warmth" to walk around with or if you need a bathroom. Sit and relax your feet or if you need to use the WiFi. No surprises.
Restaurants and diners have ok coffee but Starbucks has the best and there are numerous Starbucks coffee shops in NYC.