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Steak 'n Shake

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4511 S Laburnum Ave, Richmond, VA 23231-2421 (Formerly Steak N Shake)
+1 804-236-2031
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65 Reviews from our TripAdvisor Community

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Showing 64: English reviews
Temperance, Michigan
Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago via mobile

Love Steak n Shake. Never had a bad meal. I go whenever I can. The service was quick and friendly as usual. Food served quickly and at the right temperature.

Thank Paul R
Richmond, Virginia
Level Contributor
5 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 10 March 2017

Backstory: I first experienced Steak 'n Shake in Orlando some years ago. I was elated when I learned they were coming to Virginia. In fact, our area was supposed to get the first one but that happened in Roanoke. We got the second one and my first visit was excellent. Tasty steak, excellent service, smiles abounding. Since that first visit,... More 

1 Thank EmmettTheK
Kaiserslautern, Germany
2 reviews
Reviewed 1 March 2017

We waited forever to get our food and it tasted disgusting,horrible service-will not be back for sure!

Thank Bianca M
Level Contributor
30 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
Reviewed 19 February 2017 via mobile

Visited this location at approximately 7:30pm for dinner. The place was very dirty. Trash cans overflowing onto the floor, tables dirty, dining room floor dirty, and countertop dirty. Waitress was friendly but not very attentive. She never came back to check in me after the food was delivered. Food was good and hot - which I why I gave 2... More 

Thank GaPeachAimee
Richmond, Virginia
Level Contributor
45 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
Reviewed 4 February 2017

We were out celebrating our granddaughter's 2nd place award for the 27th Annual Oratorical Contest. My granddaughter wanted to go to Steak n Shake for her celebration. This was my first time and it will be my last. The service is poor and the wait is worst. After being seated we had a 20 minute wait to place our order... More 

Thank Mary J
1 review
Reviewed 20 January 2017 via mobile

Went through and was rushed while giving my order. No politeness, no manners, slow service. I literally waited in the drive through line for 20 mins?? Seriously.??

Thank Samantha W
Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 16 January 2017

Want good burgers, fries and milkshakes......the place to go. My mom really love this places, she happy, me happy 😃😃😃😃😃

Thank TrueDebbie
Level Contributor
138 reviews
121 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
Reviewed 24 November 2016

If you are in a hurry and want a basic fast food meal but would like to sit down and enjoy it, this is the place to go. Great hotdogs and fires. Milk shakes are superb.

Thank Henry R
Fredericksburg, Virginia
Level Contributor
119 reviews
88 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
Reviewed 24 November 2016

I've wanted to check out this chain of restaurants and I'm glad I did. It's unusual for a fast food place, because the waitress seats you at a table and takes your order there. I liked that, actually. The burgers were tasty and the shakes were great. I'm a new fan of Steak 'n Shake.

Thank Rojayva
Middletown, Pennsylvania
Level Contributor
72 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
Reviewed 22 November 2016

Haven't been to Steak 'n Shake for a long time! Burgers, fries and shakes are great! Employees very friendly and helpful.

Thank Donlynne L

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    3.5 of 5 bubbles
American, Fast food
Breakfast, Dinner, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Wheelchair Accessible
Good for
Cheap Eats, Kids, Child-friendly
Location and Contact Information
  • Address: 4511 S Laburnum Ave, Richmond, VA 23231-2421 (Formerly Steak N Shake)
  • Location: United States  >  Virginia (VA)  >  Richmond
  • Phone Number: +1 804-236-2031
Steak ‘n Shake is a classic American brand famous for the Original Steakburger™ and hand-dipped Milk Shakes. Stop in today for breakfast, lunch, dinner or late night. Dine in, drive thru or carryout.

Questions & Answers

Questions? Get answers from Steak 'n Shake staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?