Out last Friday before a 5 day sail with 5 friends. When my chicken hadn't arrived after 1hr 10 mins (been told the wait was approx 1hr) I ask 'James' how long it will be, the answer was 'Sorry, we have closed the kitchen, we...must have forgotten'! Next, I order a pitcher to share with friends. I walk outside, pour a glass only to see a spider floating in the pitcher. Go back in and am told , again by ;James' . that 'No, we won't exchange it, there wasn't a spider in it when it was served', I can give you a spoon to fish it out'. Really, is that your level of customer care and hygiene? Five people there who will never be visiting again.More