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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
US$19 - US$75
CUISINES
American, Steakhouse, Seafood, Grill
Special Diets
Vegetarian Friendly, Gluten Free Options
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meals, features, about
Reviews (950)
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Traveller rating
533
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61
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All reviews lobster wagyu ribs surf and turf starters and mains fries burger pudding cooked to perfection front of house special occasion anniversary meal booked a table saturday night rochester high street usda
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Reviewed 2 days ago via mobile

Food was ok overall. The seemed to cook their steaks a little more thorough so if you normally like medium rare, i would ask for rare. The dessert was really good though! Had an apple tart and definitely one of the better ones I’ve had:

Date of visit: August 2023
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Reviewed 4 days ago via mobile

Came here today For lunch. Service was good to start with then it went downhill. It was absolutely freezing cold and wasn’t enjoyable eating dinner. Manager said all the heating is on but no hot air was coming out of the air-conditioning unit On the...ceiling. We was never asked if our meal was okay and we had to call someone else for another drink and then ask for the dessert menu. There was enough staff, so this is not acceptable. I could understand if it was a harvester, but it’s not it’s an Expensive Restaurants, so there is no excuse. The side door was left open as they had a delivery and it was freezing cold, It was the poor young girl who kept shutting it. It’s not a cheap restaurant for lunch as our bill came to over £90. They even had the cheek to put 12 ,1/2% Service charge which I would have asked them be removed it but my partner didn’t want to cause a fuss. I would certainly not recommend it or go back there unless they buck their ideas up. There is so much more better restaurants with better service. This is how businesses go under From bad reviews, I hope the manager sees this and sorts, the heating out and the serviceMore

Date of visit: December 2023
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Reviewed 1 week ago

Rude, unfair staff - couldn’t even write a complaint to them because their email address that they provided us with as their email doesn’t work. I wouldn’t recommend.

Date of visit: November 2023
Helpful?1  
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Reviewed 2 weeks ago

Absolutely lovely! We had 2 Proseccos to start, then fillet and Ribeye with a tasty sauce each, lovely bottle of Chilean Merlot and Disaronno to finish. Staff were spot on and couldn't have been better. Would definitely recommend x

Date of visit: November 2023
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Reviewed 3 weeks ago

Anniversary meal ruined. All going well initially with a nice welcome and friendly staff -then the food arrived. Béarnaise and peppercorn sauces were cold. We ordered medium/rare steaks and both were overcooked and hard . We paid for our drinks and left. This place has...a bad reputation but we thought that we would give it a try but never again.More

Date of visit: November 2023
Helpful?1  
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Reviewed 4 weeks ago

Came here for a works meal. Food was 5*. Service was great. Plenty of choice on both the drinks and food menu. Would highly recommend.

Date of visit: October 2023
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Reviewed 4 weeks ago

Popped in or some lunch, not been before. We’d found ourselves in Rochester on a Sunday and hadn’t booked anywhere to eat, anything that looked like it was worth trying had all been booked up and I was starving! Found this place…not at all busy...(which initially concerned me so we passed it by). Then came back to it, noticed the food mentions/stickers displayed in the window which reassured. Staff were extremely pleasant and the service was good (hence the 3 stars instead of the 2 I’d contemplated giving). We went straight in for the main courses (as I was hungry). My co diner’s steak was, they said, very nice and cooked to their request, nicely seasoned too. There ends the praise, I’m afraid. My half baked lobster was more than disappointing. It looked good on the surface but a simple scrape of that surface revealed a copious amount of that green lobster substance affectionately known as tomalley, which I tend to pass on eating. The problem was, the tomally was runny and slimy - I’d never seen it like that before, or so much of it…the lobster appeared to have been undercooked. I then started on a ‘find the lobster meat’ hunt. I managed to find a small bit of slightly slimy white lobster meat near the tail but the rest of the lobster comprised tomalley, no nice white meat. Even the legs were devoid of any meat. The one claw offered the most meat actually. I turned to concentrate on the chips which looked nice; upon eating they’d clearly come from frozen and were then deep fried. They were nice enough though (for what seemed to be frozen chips). The salad was a bit limp. I was hungry (did I mention that?) and so, having eaten, the tiny bit of lobster tail I started on the frozen type chips chips and slightly limp salad. I decided not to say anything about the lobster, I didn’t want to make a fuss as we were out for a nice day and I didn’t want to spoil it. However, at mid meal, when our very nice waitress asked me if everything was OK, I felt that I should point out the copious amount of green slime tomalley on my plate and the lack of actual meat. Our waitress spoke to her manager who directed that she should take my plate back to the kitchen. The kitchen then returned my same plate (via the manager, I think she was) with an explanation on the tomally (which I didn’t need), not commenting on the clear evidence of it being undercooked. It was then pointed out to me that I had “eaten the tail”. I explained that the meat in the tail had been minuscule. The plate was then left with me. I wondered what the point was of sending my plate to the kitchen if it was only to have been brought back to me… I understand that some, many even, like the tomalley (the brain and inners of the lobster) but I prefer not to eat it especially when it is undercooked and looking very unappetising. However, my main issue was a lack of lobster meat. Full price was charged…we didn’t argue that as we just wanted to continue with our day and the full price wouldn’t break our bank balance. Did I enjoy my meal? Frankly no. It was the worst lobster I’ve ever had and the kitchen failed to even acknowledge that it fell below par. More than disappointing. Will we return to this restaurant? Mmm, not sure…but I was encouraged by the fact that my co diner enjoyed their steak and the waiting staff were nice and also attentive (and perhaps I was just unfortunate with my lobster). So, perhaps it’s worth another go if everywhere else in Rochester is full and there is no where else to eat. I’d avoid the lobster though. Is it fine dining? Er, no, absolutely not (at least not by my definition). Did the kitchen respond well to the fact that I’d had a lobster that fell below expectations in both substance and cooking? Absolutely not. In all honesty, I feel I’m being generous giving 2 stars, 1.5 probably more like it, 0.5 if just based on my meal alone. This is perhaps a restaurant that thinks it’s better than it actually is… In my photo you can see an empty lobster shell - it looks like I’ve scraped the meat out, there wasn’t any meat in the main part of the shell though…that was me scraping to find some. The lobster mostly comprised the undercooked tomalley which you can also see. I’m still rather astounded by the kitchen’s reaction.More

Date of visit: November 2023
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 October 2023

Booked as an anniversary dinner with my partner. This was mentioned in an email and when we booked. We were advised about the specials, or asked about food allergies/ intolerance. I am garlic intolerant and I have to choose carefully. I ordered the scallops (...plain ) and my partner had the lobster mac and cheese. As soon as my 3 scallops arrived i could nd smell the garlic. I couldn't eat them so my partner ate them . Main course was crab/ lobster salad and new potatoes for me. Partner ordered half a lobster . My saladhad miniscule amounts of crab and lobster , with sliced COLD new potatoes My partner's lobster arrived with chips instead of the sweet potato fries he ordered. I asked for salt and pepper . Without looking I ground both pots onto my salad. I then realised they were both salt ! My partner's lobster had a tiny bit of meat in one claw and the tail. I would say a tablespoon full. Total disappointment for a special occasion We won't be eating there again. Our waitress was friendly and helpful The table next to me were celebrating a birthday . I heard the waiting staff who was the birthday girl and explain about the food allergies and allergensMore

Date of visit: October 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 October 2023

Yes Yes Yes!!!!! Make sure you book this restaurant. You will not walk in for dinner here. I always target a restaurant when i visit a town and this was on my radar. The evening was fully booked so we walked in for lunch on...a Saturday. From the second we got there the staff were class, i walked in early asking if they would be open today and they welcomed my family in early happy to let us settle where we liked whilst they did their thing. Straight away staff were friendly and engaging my children with smiles and conversation which is so important for us as the experience of eating out is as important for the kids. Great Menu, and even better beef. I thought a 10 ounce steak was too heavy, but it was so good i could have had more, great choice of different cuts and grade. I had the reserve and i dont think i can go back to standard beef.. Pay the extra, have it slightly rarer than you would normally because my reserve sirloin was as good as a standard fillet steak. Not as impressed by the lobster but perhaps we have been spoilt by spiney lobster which is sweeter so if you havent had that this perhaps is ok. We will be travelling again to visit this restaurant. I didnt run through our starters because the steak spoke for itself. But, i loved the crab and the broccoli was outstanding. Deserts also hit the spot, cant fault it. IMore

Date of visit: October 2023
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Reviewed 1 October 2023

We used love this place but now they have started charging separately for chips on steak meals, which is unacceptable. We won’t be going back.

Date of visit: August 2023
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Reviewed 23 September 2023

Superb food and a wonderful evening. A slight mix up was made with one of the sides but dealt with upmost professionalism, during what was a very busy service. Both the steaks and lobster were perfectly cooked and presented. The staff were superb .We will...be back. Thank you.More

Date of visit: September 2023
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Reviewed 21 September 2023

Visited on Friday 15th September for 1st time with my husband for my birthday! Reception - not friendly. Upon entry we were advised my husbands attire wouldn’t be accepted on any future visits! * Starter- king prawns which were tiny, over cooked & very chewy....Not fresh. * Chateaubriand - fatty lumps & dry, not medium rear as requested. Whilst paying the £130 bill we advised the lovely, but young & clearly new, waitress it wasn’t what were expecting, we didn’t want to complain but would like a word with someone higher up, that didn’t happen & we then were ignored until we left. 3/10 from me!! Won’t be revisiting.More

Date of visit: September 2023
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Reviewed 17 September 2023

Visited this restaurant for the first time after walking out another restaurant due to cleanliness issues. Received a warm, friendly welcome from both staff and went on to be served by Kayleigh who was helpful,cheerful and professional throughout.An extensive menu and a very reasonably priced...wine list.The food was very well presented and the portions are very good. Everything was delicious and the house pinot was so drinkable we had two bottles. A very enjoyable lunch in a clean ,stylish restaurant serving lovely food and friendly ,helpful staff. We are going to return for dinner .More

Date of visit: September 2023
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Reviewed 3 September 2023

We had lunch here as a family of four. Service was excellent. Food was absolutely delicious, we both had half lobster, it was great - children's menu was good quality and quantity. One of the pricier restaurants in Rochester, but worth it. We recommend the...delicious sticky toffee pudding! Thank you for making our anniversary lunch so special.More

Date of visit: September 2023
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Reviewed 23 August 2023

Unfortunately not the experience promised on their website. Expecting ‘Exquisite Fine Dining’ but unfortunately this place is not in that market place. Ordered a £38 Medium Rare Steak which arrived past Well Done, dry and cold so had to send it back and to add...to a not so nice evening its replacement came out even harder cooked. It could have been an off night for the kitchen as the server, to her credit tried to explain. Food aside I thought the place lacked the ambiance, quality and experience required to be able to offer ‘Exquisite Fine Dining’. Regretfully have to say I couldn’t recommend it it based on there offering verses the reality!More

Date of visit: August 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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BRETTINGTON'S STEAK AND LOBSTER HOUSE, Rochester - Updated 2023 Restaurant Reviews, Menu & Prices - Tripadvisor

Frequently Asked Questions about Brettington's Steak and Lobster House

Yes, Brettington's Steak and Lobster House is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Brettington's Steak and Lobster House is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 3