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Just called in for a coffee and teacake mid afternoon. Staff very friendly and brought water for our dog as soon as we sat down. nice little tea rooms with very nice food. Definatly recomend calling in when in the area.
Polly served us, great customer service, asked if we needed something. Food nice and hot, lovely fish n chips n pot of tea mushy peas and bread n butter. Great pricing also. Friendly staff, great portions, great place to stop when your in Helmsley for...More
Date of visit: March 2020
mariapicken, General Manager at Scotts of Helmsley, responded to this reviewResponded 10 March 2020
Thank you so much for your lovely review! We hope to see you back here soon!!
It is a bit confusing that the famous Scotts of Helmsley fish and chip restaurant is now called Deep Blue, but it’s just re-branding, the food, service and pricing remain the same, and you can still sit down to your haddock and chips accompanied with...More
Went for fish and chips and today drove over an hour to get there. Interesting was the word, was asked to go upstairs with a baby as could not accommodate downstairs, then had to ask for a high chair. Ordered food, waited a long time...More
Date of visit: January 2020
mariapicken, Manager at Scotts of Helmsley, responded to this reviewResponded 5 January 2020
Hi there. Thank you for taking the time to leave us a review, and I'm sorry the experience wasn't as pleasant as you had hoped.
Unfortunately we only have limited seating downstairs so when these seats fill up we have to offer you seating upstairs....More
Super food. Great home made tartare sauce too! and happy friendly service from Carole who couldn’t do enough for us. Lovely food. Lovely lady. Excellent all round x will visit again and recommend x Naomi and Denz x
What a surprise, haven’t been to Scott’s for a while. Always felt it was an effort to be served, no banter no nothing. But tonight I was welcomed by Carol who was very cheerful very polite and very quick, she had Banter with the young...More
Waited for far too long for just a tray of chips in an empty shop and when they were eventually served they were very undercooked. Apology and refund given and the cook was challenged about the undercooked chips. Such a shame the other chippy is...More
Date of visit: December 2019
mariapicken, Manager at Scotts of Helmsley, responded to this reviewResponded 4 December 2019
I would like to apologise for the experience you had with us today, I was the manager who sorted your refund for you. I can promise that the fryer responsible does not usually make mistakes like this, which is why I was so shocked it...More
Called here as it does gluten free food and wish we hadn't. I had fish and chips gluten free which tasted like they'd been cooked in old oil the taste was awful.My other half had scampi which was just ok.Very poor quality and expensive at...More
Date of visit: November 2019
mariapicken, Manager at Scotts of Helmsley, responded to this reviewResponded 12 November 2019
Hi there, I'm sorry you felt this way, can I ask when you visited please? We usually get so many compliments on our Gluten Free food so I would like to get to the bottom of who was trying on this day. If you would...More