An elderly friend took my husband & I out for dinner as a thank you. We had been to the Copthorne a month ago for my birthday & it really was a lovely experience. But last night it was appalling & my husband & I...felt embarrassed as we had recommended the Copthorne. We each had the fish & chips , my husband had his fish panfried as he's gluten free. When the meals arrived the fish was sitting on soggy chips that looked like they had been scooped out of the rubbish bin. They were black, the ends still had peel on them maybe to disguise the blackness of the actual potato. The coleslaw looked as if it had been tipped straight out of a supermarket packet. But on a good note the fish was beautiful. I understand they had been busy but to dish up third rate food at top prices not a good look. Gordon Ramsay would have had a ball!More

Very let down by the experience. Copthorne used to be special I was shocked to share the dining with truckies and workmen all in work clothes. Meal was under par, menu a non event and prices way over top for what it was. Just a...cafe really, nothing special. Waiting staff were friendly but management need to be more onto it.More

Very disappointing dining experience. The fish of the day was warehou but it was over cooked, the noodles were oily and I don’t consider a few red and yellow peppers seasonal vegetables! I expressed my disappointment to the waitress and she offered a free dessert,...which I did not want and would not have ordered. I would have expected to be offered a discount, given the price of $39. This meal was the worst I have had in a restaurant and I would not eat here again.More

Overpriced and overcooked… I waited for about 40 minutes- and I was the only person who had ordered at that time. Goodness knows what the wait would have been if it had been busy. The lamb sounded great - rosemary mash, pea purée, jus -...medium rare cooked rack of lamb. Lamb was past medium and the portion size of the mash and purée for the $45 cost of this dish…well…they’re obviously trying to push desert!! All a bit meh really. Won’t rush back.More

We stayed at the hotel for 3 nights was looking forward to dinning at the grill and bar what a dispointing experience it was.Both times it took at least 1 hour for our meals to come out,i orederd a rose bud on both nights and...they both looked complety different and different size glasses to not good guys.Was very under staffed for the time of year(christmas break).Comunication between the staff was not the best either time for a shake up guys.More

Lovely dinner with family to celebrate a birthday. Comfortable for all ages. Good meals and well priced. Good service from friendly staff.

I just expected so much better! With the prices charged I just expected something much, much better but it really just wasn’t. The entrees were ok but the mains were so dry - between us we had the pork chop and the Moroccan chicken, truthfully...you couldn’t taste the difference between the two, the juices were dried out of them completely! And seriously $9 for a bottle of Tui - you know you can buy a dozen for like $22 at the supermarket which is less than $2 a bottle! I get that covid has screwed things up but overcharging on things like this just make us not interested in coming back. Kyla, our server was the best thing about this dinner - she was polite, friendly and courteous throughout.More

A very enjoyable & delicious dinner & dessert after a long day driving. Thanks to the chef, Maitre D, & server Keisha - beautiful!!! 😉More

The conference for about 100 guests was booked several months prior with accurate numbers etc.and constantly updated. The set menu, although adequate, was basic. Of the 8 people on our table, 6 had the sirloin stake (I should mention that the previous night 28 of...us decided, last minite, to dine in. Exactly same menu, was DELICIOUS), 5 left at lease half and one had only one bite taken. A glance around the room revealed exactly the same!! VERY TOUGH!! The baked cheesecake tasted burnt and when inspected, was indeed burnt! $55 ripoffMore

The glasses of wine that I received were from 2 nearly empty different bottles and tasted like vinegar. After stating this to Toby he said he would check the date of the bottles. When ordering coffee later I then asked Toby again about the date...of the wine bottles. He admitted that both bottles were out of date. As a regular customer I am extremely disappointed.More

The food was nice but the service was appalling, first the staff argued with us about not having a booking, eventually they found our booking. We had to ask for water twice, we had to ask for drinks and to place our order. We never...got to see the desert menus as the restaurant was closing. Our booking was for 6.30pm Friday night. If I could rate this restaurant any lower I would, don’t bother going if you appreciate service.More

Lovely setting and awesome staff, particularly Keisha who was an awesome ambassador for the business. I was disappointed that the group of truckers that had been drinking in the bar were seated behind us. Their language was loud and appalling , and their standard of...dress terrible. One was wearing gumboots !1 I felt like i was eating in a public bar. The meal came with seasonal vegetables ........ 3 strips of courgettes, a couple pieces of onion and a couple of pieces of peppers. The sauce accompanying my meal was cold, it even had a skin formed on it.I felt it to be a budget offering.More