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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Chinese
Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner, After-hours
View all details
meals, features, about
Reviews (176)
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176 results
Traveller rating
108
34
8
15
11
Traveller type
Time of year
LanguageEnglish
Traveller rating
108
34
8
15
11
Show reviews that mention
All reviews prawn toast sweet and sour chicken salt and pepper ribs spring rolls beef sunday buffet the early bird menu tasty food be visiting again lovely touch plenty of choice last minute nothing is too much trouble great value for money birthday meal banquet starters
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Reviewed 9 February 2024

Food was severly undercooked the chicken was warm but not cooked properly and all the veg hard and uncooked 1st time ive been 4 the takeaway service but will defintley be the lastMore

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yuen San Tse, Owner at Royal Phoenix, responded to this reviewResponded 4 weeks ago

Hi Michelle, It saddens us to read that you didn't enjoy your take-away. I can see that you ordered a chicken in pineapple sauce. It is our duty to cook All food thoroughly, I can also assure you that this dish would have reached boiling...More

Reviewed 3 February 2024 via mobile

Completely tasteless from start to finish. I could have nearly stood my spoon up in my hot sour soup it was like wallpaper paste it was full of cornflourThe biggest joke was the fillet steak with green pepper in black bean sauce. Three small pieces...of very thin fillet steak which was also tasteless and was probably just thin cut beef cooked quick at £16.95 I wish I had seen the food hygiene sign of 3 on the way in I would have walked straight back out anyway. Never again what a load of rubbish at £67.50. At the end when I was paying I had to ask to see the bill before I payed haha as if I was gonna pay up until I had made sure the bill was right. I should have known when the restaurant had only 2 people in on a Saturday nightMore

Date of visit: February 2024
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yuen San Tse, Owner at Royal Phoenix, responded to this reviewResponded 4 weeks ago

Hi 903shaunt, Thank you for taking the time to leave us a review. We are disappointed to read that you did not enjoy the food. As We take our business very seriously and try our utmost best to produce food of the highest quality to...More

Reviewed 31 October 2023

It's crucial for restaurants to ensure the safety and hygiene of their food to avoid customers getting sick. Unfortunately, my experience with Royal Phoenix was not only unpleasant but also unsafe. As shortly after ordering takeaway from there I soon became sick.For this reason, I...would not recommend this restaurant and suggest that they take the necessary steps to ensure food safety in their kitchenMore

Date of visit: October 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yuen San Tse, Owner at Royal Phoenix, responded to this reviewResponded 6 December 2023

Hi Tom, We are sorry to learn that your experience was unpleasant. We take our business very seriously and we take our health and hygiene very seriously. Did you report this to the restaurant? So we can investigate what exactly you consumed. As any food...More

Reviewed 27 August 2023 via mobile

Service was friendly but that was the only good point. Place is dirty, random children who live there are running around. Food was poor and made both myself and husband poorly. Haven’t been able to eat Chinese since we went here as it make me...feel sick. Much better places locally than this.More

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yuen San Tse, Owner at Royal Phoenix, responded to this reviewResponded 15 September 2023

Hi Explorer02181995638, Thank you for taking the time to write us a review. We really appreciate it. :) There are no children that live on the premises. The children that came on the day of your visit, were patrons like you. We watched the CCTV...More

Reviewed 16 July 2023

Excellent food, relaxed surroundings and friendly and attentive staff. A pleasure to visit. Thankyou

Date of visit: July 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 March 2023 via mobile

The food is always delicious and reasonably priced. The staff are friendly and chatty with brilliant service overall.

Date of visit: March 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 February 2023 via mobile

Great food and amazing service San from royal phoenix and a friendly laugh with my friend 😊 I had battered mushrooms and prawn toast chicken and cheese spring roll are to die for

Date of visit: February 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 February 2023 via mobile

We booked for a last minute birthday tea and we were accommodated. The prawn crackers were tasty and a nice welcome treat. We had sweet and sour chicken, chicken schzhuan and beef with chilli and garlic. Portions were good and the egg fried rice was...tasty. The favourite were the salt and pepper ribs. They even brought out an ice cream for my husband and sang happy birthday to him which I thought was a lovely touch and really appreciated. We will definitely be back!More

Date of visit: February 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 December 2022

Went to this lovely little restaurant tonight for tea with my friend. The food was exceptional and the staff are very friendly . I asked for my dish to be spiced up and the chef did just that. It was excellent and plenty of it....Really well presented and tasty . I will definitely be back and recommend this place as a great place .More

Date of visit: December 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 September 2022 via mobile

Lovely friendly restaurant ! Food was lovely , well worth the prices for sunday buffet . Staff were very friendly and helpful . Overall made my Sons Birthday more Special Today . Thankyou to everyone . Would highly reccomend a visit

Date of visit: September 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 August 2022

Visited today for the first time with family for the Sunday buffet. The food was outstanding and the service was good. Lovely friendly staff made you feel really welcome. Would definitely recommend and will be visiting again.

Date of visit: August 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 August 2022

The food at Royal Phoenix is absolutely delicious and a great choice available. Great service from all the staff and a lovely atmosphere. Looking forward to returning very soon. Thanks for a lovely evening. X

Date of visit: August 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 August 2022 via mobile

5/5 The food was excellent,the staff were friendly and welcoming. Great value for money I will be returning. Thank you.

Date of visit: August 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 July 2022 via mobile

The delivery charge is absolutely extortionate. Even Dick Turpin wore a mask. I was charged three pounds for delivery the other evening for a journey of under a quarter of a mile door to door. The food was warm but not hot. I understand that...prices at the pumps are as we all know expensive. But that's just profiteering in my opinion. No need for such a extra charge on top of the meal prices.More

Date of visit: July 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 July 2022

Good range of food well served. Service was excellent. Will definitely go back. Would have scored a 5 but venue looks a little tired.

Date of visit: July 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
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Tdh56
28 December 2014|
Answer
Response from EandS0000 |
It's not a hotel it's a Chinese Restaurant.
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ROYAL PHOENIX, Oswaldtwistle - Updated 2024 Restaurant Reviews, Menu & Prices - Tripadvisor

Frequently Asked Questions about Royal Phoenix

Yes, Royal Phoenix offers takeaway services.

Yes, Royal Phoenix offers delivery services.

Royal Phoenix is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4.5
  • Atmosphere: 4