Pointing Dog

Someone from this business manages this listing.

1,065 reviews

#3 of 21 Restaurants in Cheadle Hulme££ - £££, Bar, British, Grill

+44 161 485 6031+ Add website

Hours

Sun

12:00 - 22:30

Mon

12:00 - 22:00

Tue

12:00 - 22:00

Wed

12:00 - 22:00

Thu

12:00 - 23:00

Fri

12:00 - 23:00

Sat

12:00 - 23:00

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Ratings and reviews

3.5

1,065 reviews

#3 of 21 Restaurants in Cheadle Hulme

RATINGS

Food

Service

Value

Atmosphere

Details

Someone from this business manages this listing.

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PRICE RANGE

£6.00 – £32.00

CUISINES

Bar, British, Grill, Pub

Special Diets

Vegetarian friendly, Gluten free options

meals, features

Location and contact

Grove Lane, Cheadle Hulme, Stockport SK8 7NE England

+44 161 485 6031

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Is this location primarily known for Bars & Pubs?

Yes

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PRICE RANGE

£6.00 – £32.00

CUISINES

Bar, British, Grill, Pub

Special Diets

Vegetarian friendly, Gluten free options

Meals

Lunch, Dinner, After-hours

FEATURES

Reservations, Outdoor Seating, Private Dining, Seating, Parking Available, Validated Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Free Wifi, Accepts Credit Cards, Table Service

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3.5

1,065 reviews

Excellent

454

Very good

225

Average

154

Poor

113

Terrible

121

NorthStar60809

Stockport5 contributions

Disappointing First Visit

Oct 2021 • couples

We wanted to go out for a chargrilled steak and a relative recommended the venue for its steaks! Nice welcome and staff friendly. Large airy dining room which was good as we felt comfortable given we are in Covid times. Attentive service and we both ordered sirloin steaks. Sadly, whilst tender, the steaks were completely over seasoned to our taste. I love salt but even I found that the meat was spoiled as I couldn’t taste it through the seasoning. The triple cooked, skin on, chips were very soggy too. Sorry but we won’t be hurrying to go again!

Written 22 October 2021

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

TheOriginal_PD

Hi NorthStar, Thankyou to take the time to write a review of us. We are sorry to hear your experience was less than positive here. We have had a major push on training in the kitchen recently as well as hiring some more chefs so we do hope you give us another try to show you how good we can really be. Kindest Regards The Pointing Dog

Written 28 January 2022

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ang I

203 contributions

Eat out to help out makes

Aug 2020 • friends

Eat out to help out makes the prices super reasonable, think for two of us sharing with tip was £20 total which is amazing. We got a pizza, Mac n cheese side, chicken strip, halloumi fries. The pizza crust was a little over crisp and for a prosciutto pizza, was a little sad looking with just once slice of meat shredded across a slice or two! The flavours for the starters and side were ok but nothing too special. Love the beer garden though, really spacious and staff are always polite.

Written 26 August 2020

TheOriginal_PD

Hi Ang, Thanks for taking the time to leave us a review of your recent visit. Pleased you found the pricing to be value for money. I'll be sure to pass on your comments about the food to the kitchen team. We look forward to welcoming you back again soon. Kind regards, The Pointing Dog Team

Written 29 August 2020

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

K Knowles

Derbyshire43 contributions

Very good Tuesday offer

Dec 2021 • friends

Three of us had lunch last Tuesday, two of us taking advantage of the half price steak menu (on Tuesdays, featuring a choice of four 8oz steaks). I requested rare and my friend requested medium to well; both were cooked perfectly. Mum had the cod and chips. Both the fish and chips were very good, but the peas and tartare sauce were dry in their ramekins, as if they’d been left under the lights at the pass for too long, which was a shame. Wine was good. Tap water was nicely presented. Service was perfectly judged and respectful considering we were a bit indecisive which could have been irritating!

Written 27 December 2021

TheOriginal_PD

Hi MCFCKRK, Thank you for taking time to write this review. I am pleased to know that all your family had a pleasant experience at our restaurant. I will speak to members of our team regarding the issue with peas and tartare sauce and ensure this doesn't happen again. we will look forward to welcoming you here soon again. Kind Regards, Team PD

Written 28 January 2022

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Martin B

5 contributions

Lovely Food, extremely poor service

Jul 2020 • couples

Visited on a Sunday afternoon, I understand it was a bit busy, however, the standard of service should not have been so terrible! We waited about 20 minutes just to order drinks and food - we had to approach a member of staff to make the order although we had been told someone would come to our table. After a half an hour wait, our mains arrived (we hadn’t even had our starters yet!!!). We informed the waitress and she brought out our starters which had been forgotten and judging by how the butter had turned to liquid with the dough balls they must have been sat there a while. Thankfully, the food was really nice, the halloumi fries were the best I have ever had! My partner asked for some mayonnaise, which we never received. My partner asked for some glasses of tap water, which we never received and had to reorder. We asked for the bill, waited for the card machine but it was taking to long so my partner ended up going inside to pay. Apparently the optional service charge is not optional considering the waitress just but the charge on anyway. I would happily eat the food again and the venue is lovely. The staff just need to make some big improvements.

Written 12 July 2020

TheOriginal_PD

Hi Karina G, Firstly, thank you for taking the time to leave us some feedback of your recent experience and I apologise that your visit to us was not an enjoyable one. Sunday was an extremely busy day for us, with every table in our garden full most of the day, and I'm very sorry to read this affected service. Since relaunching we aren't offering bar service, only table service across the entire pub. This is the first time we have done this, so we as a team have encountered a few teething issues, which we are working hard to ensure don’t happen again. As a team, we really pride ourselves on our service, and I apologise that on this occasion the service was not to our normal standard. The kitchen team are really pleased to read your positive comments about the food. They have also been working extremely hard the past few weeks, so it’s great for them to have some great feedback. If you could drop me an email with the time you visited and where you sat, I’d like to look into this further. I really do hope you will see that this is just a one off for us, and will give us another chance to show you how great our service is. Hope to see you again soon, Matt General Manager

Written 15 July 2020

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Phil

Manchester6 contributions

Sunday Lunch without a Sunday Roast

Aug 2021 • none

Booked in for Sunday lunch (on Sunday afternoon), to be told on arrival that they had no Sunday roasts left, still given the Sunday menu but without the roast only a few items remained. After waiting 20 minutes for someone to take our order, I attempted to use the 'order and pay online' QR code on the menu and table, unfortunately I was taken to a website that had lots of lovely looking restaurants I could order food from, unfortunately none of them were the restaurant I was sitting in, after a further 10 minutes a waiter took pity on us and asked for our order. Opted for Sausage, Mash, Onion Gravy with Cabbage, to be fair the sausages were reasonable, however the onion gravy was completely bereft of onions and was a knee deep pool of watery bisto, in truth it may have been some other brand of gravy granules mixed with too much boiling water, but cheap, free from onions gravy granule gravy it was. I placed a small cordon around the table to ensure any small children were safe from the risk of drowning, and promptly ordered some heavy duty snorkelling gear from Amazon to commence the search for the mouth-watering cabbage I had been promised. Unfortunately the cabbage was as absent as the onions, I thought it may have been hiding under the gallon of bisto under which everything was submerged, it was getting difficult to see as all that gravy had disintegrated the mash, but alas after an optimistic search, the cabbage was not to be found and the search called off due to bad weather. On telling the waiter about this after he politely asked if everything was OK, he simply muttered "oh dear" in a completely ignorant manner and then wandered off, I had hoped he had wandered off to resolve the situation, or possibly to put on a pair of fishing waders to show me the secret hiding place of the submerged savoy but no, he waltzed off to use his charm and personality on some other victim of over optimism. Not a great experience, crap food, poor customer service and a plethora of signs offering a Sunday roast on a Sunday afternoon which had run out by Sunday lunch time, quite stunning really.

Written 9 August 2021

TheOriginal_PD

Thank you for taking the time to review our restaurant. We are sorry to hear about your experience and can only apologise. We thrive to provide excellent customer service and i am sorry we didn't meet your expectations this time. Please come back to our restaurant and give us another chance and hopefully we will prove you that it was one isolated incident. Kind Regards, Team PD

Written 28 January 2022

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Angela P

8 contributions

Sunday Lunch

Jan 2020 • family

We went here for Sunday lunch as they informed us you could take your dog in. All I can say is what a disappointment it was. We all had a Sunday lunch, 2 chicken and 2 pork, the meal was not even hot so I sent mine back to have a new one brought to me, this was missing the Yorkshire pudding and stuffing, still not that hot. On complaining when we paid they knocked 20% of the bill. Can’t say I’ll be returning.

Written 19 January 2020

TheOriginal_PD

Hi Angela, Sorry about your disappointing experience here at Pointing Dog. This certainly isn't our normal standard. All of our Sunday roasts should be Piping hot. I have passed this feedback onto our head chef, and he send his apologies. I certainly hope you give us another try and allow us the opportunity to show you how great our food really is. Kind regards, Matt General Manager

Written 28 January 2020

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Laurajohnson1989

Greater Manchester1 contribution

Huge beer garden, perfect for a sunny Sunday afternoon!

Jul 2020 • friends

Celebrating our friends birthday, we decided to come here for some food and refreshments - AND WE WILL BE RETURNING FOR SURE! Due to current circumstances, we had to be divided across two tables outside. However this was no problem whatsoever as they the staff assigned us tables alongside one another, which meant we could still enjoy our time together and communicate with one another with ease. Amazing roast dinners and great value for money with the kids menu. Special mention to the floor staff who are all very polite and helpful. In particular, a young man called Jake, who was extremely attentive and faultless throughout our visit. Even the children enjoyed playing with him whilst waiting for their food. Hats off to you all!

Written 27 July 2020

TheOriginal_PD

Hello Laura, Thanks for such a brilliant review! It's an absolute pleasure to read! So pleased to read you decided to celebrate your friends birthday with us. Jake and the rest of the team will be thrilled to ready your comments. Jake is a brilliant asset to our team! Our roast dinners are amazing and its great to read you throughly enjoyed them! We can't wait to welcome you back. Kind regards, Matt General Manager

Written 1 August 2020

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

MorrisLeewilmslow

Wilmslow135 contributions

Amazing Steak Night

Jan 2020 • family

Went for another Tuesday 50% Steak Night offer with the family. Obviously gives the opportunity to try the pricy big steaks and they were absolutely sublime. I almost felt guilty paying half price because possible the best steaks we’ve had in many years. Felt like giving a standing ovation to the chef...!!

Written 8 January 2020

TheOriginal_PD

Hey Lee, Thanks for your amazing feedback on our brilliant Steaks. The chefs will be thrilled to read this feedback. We run 50% off Steaks every Tuesday so make sure you back back and try some more of our brilliant Steak menu! All the best, Matt General Manager

Written 9 January 2020

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Paul

Cheadle Hulme27 contributions

Excellent service and great food

Aug 2020 • couples

Reserved online for evening meal. The restaurant was fairly busy but tables were well spaced out and offered at-table ordering too. Food and drinks arrived quickly but it didn’t feel rushed at all. Great selection of main courses and a good selection of drinks as well.

Written 2 September 2020

TheOriginal_PD

Hello, Thanks for such a brilliant review. Very pleased to read you enjoyed your visit to us and didn't feel rushed at all. Glad you enjoyed the variety of selection on our menu. We have just expanded this. Kind regards, Matt General Manager

Written 3 September 2020

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

stirl0

Perth67 contributions

Amateurish at best

Apr 2022 • family

Visited on Tuesday 5 April as a family of 4. Just about everything was as bad as things get in a restaurant Specifically: We walked in and my sister in law indicated we had booked a specific table. The head waiter suggested we sit somewhere else since they had a big party in next to that table and it might be noisy. They then sat us next to another table immediately adjacent to another big party who were noisily celebrating a birthday. Made absolutely no sense ! Young lady serving our table was very pleasant but very inexperienced and really didn’t seem to have a handle on things Ordered our drinks which included a bottle of white wine, which turned up barely chilled. . Amongst our starters was some focaccia bread. It turned up as a small roll with a sprig of rosemary sticking out of it. The sort of presentation a 12 year old might think up. We all smiled but it seemed to cement the feeling of amateurism which pervaded the restaurant. Additionally, the quantities were mean and overpriced We ordered four steaks. When these were brought to the table we asked for steak knives. A tub containing 3 steak knives arrived. We asked for a 4th only for the waitress to come back a few minutes later and tell us there wasn’t an additional steak knife to be had in the restaurant The quality of the steaks was poor. Very poor. I have eaten better quality supermarket beef. The steaks were shockers Despite the inexperienced waitress never once did the head waiter come over and enquire whether everything was ok. On our way out of the door he finally asked how we had found things. I couldn’t even be bothered to answer properly, I just smiled and we shuffled out. All disappointed that our family evening had been so unsuccessful. My message to the management, lift your game. This was as bad as things get. You don’t reserve any repeat business from our family and given some of the other recent reviews it appears some sort of overhaul is required.

Written 11 April 2022

TheOriginal_PD

Hey Stir, I am really sorry to hear about your poor experience here. we have had some staffing issues due to covid. I can only apologise on everyone's behalf. Please give us another chance and hopefully we will win you over. Please feel free to ring us if you wish to discuss this any further. Kind Regards, Mumtaz Hussain.

Written 22 April 2022

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Janet J

North Parramatta12 contributions

Disappointing

Aug 2022 • family

Visited for lunch on Friday 5th. Lovely decor and setting. Service was friendly and accommodating. £10 lunch options were disappointing faced with deep fried chicken and chips, deep fried calamari and chips, pizza (unclear) possibly with chips, sandwiches and chips, I was looking for the promised light lunch options. I picked calamari and ended up with a bowl of the greasiest battered calamari I have ever eaten and a bowl of tepid chips, with possibly 10 strands of picked cabbage!?! The calamari bowl was visibly thick with oil. My brother and father ordered steak sandwiches and got old cold sliced roast beef and that was £2 extra?? Also we waited for about 45 mins for food and there were only maybe 5 or 6 tables occupied and a small private function. My tips are: 1. plan a varied summer lunch menu with a couple of healthier options. (If all the meals are 90%carbs and fried - this is not varied) 2. Make sure hot food is delivered hot 3. Cook fried food so it is not greasy. 4. Have enough staff to cover function and dining room. 5. Maybe get a chef who knows how to cook and present good food. 6. Put £10 dishes only on the £10 menu. Very disappointed- I won’t be back.

Written 7 August 2022

TheOriginal_PD

Hi Janet, Firstly thanks for taking the time to write a review of you meal here at the Pointing Dog, guest satisfaction is our upmost priority and our menus are carefully created with the aim of offering something for every individual. It would appear on this occasion this was not delivered. We want to make this right! So if you feel like giving us an opportunity to redeem ourselves please do not hesitate to contact us at cheadle@pointingdog.co.uk . Kindest Regards, The Pointing Dog Team.

Written 8 August 2022

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

michellearrowsmith

Manchester4 contributions

Disappointed. It used to be so much better than this.

May 2022 • family

So 3 of us for Sunday lunch, 15 May. It was quiet when we arrived at 1.30pm. I did think this wasn’t a good sign. I was right. Poor service, however I don’t blame the staff, all very young and inexperienced, and I suspect had had little to no training. A nibble to start with. Almost passed as ok. 3 roast pork with the trimmings. It was passable. Good amount of pork and the crackling was excellent. The vegetable side dishes were so poor and the red cabbage tasted burnt. We had to ask for apple sauce and extra gravy. The desserts were terrible. Sticky toffee pudding, cold pudding and cold toffee sauce with a rock solid frozen poached pear. The chocolate bomb was not really any better even after the waiter dropped it off the plate on the table! We sent them back. And asked not have a repeat and ended up with giving dessert a miss. They knew the desserts were wrong and didn’t charge and gave us our drinks free too with an apology. Although they did what they could at the time it should have been better. You don’t want to complain and get free drinks, you just want a nice meal and pay a good price. Best thing was the G&T

Written 16 May 2022

TheOriginal_PD

Good afternoon, Firstly I would like to apologise for the experience you had here at the Pointing Dog. I have spoken to the team involved regarding the food issues. We had issues with the oven temperature on Sunday, as a consequence your deserts were cold. I did however offer you another round of desert on the house as an apology but you declined. I am hoping you will give us another chance as this was an isolated incident. Kind Regards, Mumtaz Hussain.

Written 17 May 2022

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sashsquatch

London3 contributions

Let down by poor, unsympathetic customer service

Jul 2022 • none

The setting is nice round the back - it's a spacious gastro pub woth a large garden to sit out in. They offer an expensive but plentiful kids menu (£8, 3 courses). We've been a few times now and ordinarily get kids meals and drinks for the garden, though we've once eaten as a larger group and spent a small fortune (food is not cheap). But today I've felt really let down by the young, unsympathetic staff for being governed by the £ rather than good friendly customer service, to the extent that I won't be returning again with my young family. Within minutes of trying to feed my 3 year old her (very hot) pasta and see to my older child's pizza plus look after my young baby, my bellini drink got caught and spilt down my front. I was gutted, £7.50 wasted, and I went to the bar for tissue explaining i'd just lost my drink. The young bartender gave the pretence of sympathy handing me paper to dry my t shirt, saying she knew exactly how I felt, and saw to making me a replacement. She then placed a card machine in front of me. Realising though a loyal frequent customer she intended to charge me again, I walked back to my table as I hadn't brought my card with me. I swiftly decided I can't justify another £7.50 on a small drink so left sad and dejected with my baby to walk home, my girls still eating with their dad. Upon leaving I heard a chorus of bar staff say "bye now" mockingly. Just a horrid feel to it all, we won't be back any time soon...

Written 31 July 2022

TheOriginal_PD

Hi Sashsquatch, Firstly, I would like apologise for the bartender attempting to charge you for your replacement drink - I am certain this was simply a mix-up on our behalf. We are working with a new team for the summer. As part of their training, all staff members are told to greet the guests upon arrival and departure of the restaurant. The bar staff were simply following the steps of service and were not trying to mock you as you left; however, apologies again if this was misinterpreted. I would like to thankyou for your returning custom and I do hope you can appreciate this was an isolated incident. Regards, Jake

Written 2 August 2022

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lois M

Manchester4 contributions

Very poor

Jul 2022 • friends

We sat down at our table only to listen to the complaints from the table next to us , about the food , the service , everything in general . I had an extremely poor Caesar salad , it was a dry over cooked piece of chicken on some iceberg that was it there was nothing “Caesar” about it and I paid £15 for the privilege of that , along with a very over priced standard glass of wine . It was poor all of it .

Written 31 July 2022

TheOriginal_PD

Hi Lois, Thankyou for your review. I am sorry to hear that our high standards were not met during your visit to our restaurant. Our food prices are higher than other establishments due to the premium service and quality we offer - however, we clearly fell short with your salad. We always ask our team members to perform a check-back to ensure guests are satisfied with their food. We immediately rectify any issues that are highlighted and would have been happy to freshly prepare a re-fire of your meal if you were disappointed as we are service obsessed and instil this into every member of staff from FOH to kitchen team. We hope you can forgive us for this and hope to see you again in the near future. Kind Regards, Jake

Written 2 August 2022

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Nat C

2 contributions

Appalling service

Aug 2022 • none

We have just returned from a bank holiday meal for 4 at the Pointing Dog. To start with the positives, the starters were good. The scallops (queen not king so very small) were sweet and cooked very well and the pea dressing was lovely. The terrine was also very nice. For the mains my husband had the fish and chips (good) and my dad had the pork belly (which also was tasty but no crispy crackling as confirmed by the waitress). Both mum and I had the duck. You get 2 pieces as well as the bonbon. We both had a succulent piece but the second was over cooked. The skin on both was not crispy and so we left it. The main concern was the accompanying potatoes and broccoli. They were very cool in temperature (perhaps they had been left on the pass) and the two sides of triple cooked and truffle chips were also cold. We were provided replacement sides which were very slightly warmer but dry (perhaps just warmed through). Whilst, when prompted by us at the bill stage, the sides were refunded and we were given a small a discount on the duck meals (which was appreciated) I’m sorry to say this gesture was given by the bar staff with no apology or concern. Despite paying over £170 still for our meal we were made to feel like we were “causing a fuss”/ a nuisance. This is a real shame because we think there is excellent potential at this pub, good ingredients, and a talented chef, albeit needing some tweaks to the service and delivery times ( which could be could be much better). Overall, and sadly, after our service today we will likely wait a while before returning.

Written 29 August 2022

TheOriginal_PD

Hi Natalie C, We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. I will raise all the issues above with the team involved and we hope to rectify them for our future guests. Please feel free to contact me on cheadle@pointingdog.co.uk, if you want to discuss this further. Kind Regards, Mumtaz Hussain.

Written 7 September 2022

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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